Two Standards Of Accountability

Accountability is quite possibly the most important quality I value. My ethics and work-ethic are two standards I aim to continually uphold. Holding myself accountable for all of my responsibilities is an ongoing effort. I frequently ask Amy about my performance to ensure I am on target. Making a point to report out on all tasks I’m working on and provide clear and concise status updates on a continual basis, is something that is important to me. Completing projects or tasks on time and trying to complete them early should any changes need to be made is something I hold myself accountable to.

Working with all members of my team is something I truly enjoy. I welcome the opportunity to teach and learn from other team members. Team members

often have different viewpoints than I do, but I digest them as they might be a way I can improve on myself and my performance. The values of others are important and I have respect for my team member’s values and opinions are they do, mine. Just recently, I found a better way of reporting for our department’s scorecard. It was an improvement in the past reporting I had done and I made it aware that the previous way was not as accurate. I believe in always being transparent about my work and admitting if I don’t know the answer or was wrong in some way. No sense in hiding it as we are all human and not perfect. It is a great opportunity for improvement.
When speaking with donors, I always take the opportunity to thank them for their support and let them know how much we value and need them. I always want them to know we are truly grateful for their dedication to our organization and that we couldn’t do what we do without them. If I speak with an irate donor or a former patient of the hospital who is upset, I always take the opportunity to diffuse the situation by letting them be heard. I apologize and tell them I understand their frustration and thank them for telling their story. This really seems to make a difference and can truly turn a situation around.
I view adaptability as taking on new challenges (changes). Life has no guarantees. My ability to handle challenges and changes with grace and poise is of the utmost importance to me.
Challenges are an opportunity to learn and grow. This year we took on Raiser’s Edge NXT which required challenges and changes to the data center and detailed work on the back end. I completed a database cleanup project and am in the process of organizing the SPRI database cleanup. These are a few of the challenges I’ve tackled this year and I look forward to more on the horizon.
Problem solving is not something I shy away from and I approach it very analytically while considering the consequences of my actions. I tend to focus on the big picture in my decision making process and like to envision the effects of my solution in the grand scheme of things. Often times I don’t have an answer to the problems I am faced with but, I don’t hesitate to seek outside sources and conduct research to find the most appropriate solution to the issue at hand.
Because my job is very technical in nature, it is imperative that I stay on the cutting edge of all things technical pertaining to my position. Staying abreast of all of the updates and changes on the database end and the changes in wealth screening and analytics that are taking place is an important aspect of my job. An example of keeping the department up to par on technological advancements would be adding NXT to our database equation. NXT displays more user friendly option for front line fundraisers to use and could enhance them to utilize the database more often.