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Questionnaire data collection and analysis
Challenges in adopting total quality management in a company
Challenges in adopting total quality management in a company
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Recommended: Questionnaire data collection and analysis
IURC130310 IQRA UNIVERSITY RESEARCH CENTRE- IURC IQRA UNIVERSITY
RESEARCH PROPOSAL FORMAT
Research Title: Measuring the Linkages Between Strategic Training and Total Quality Management
Introduction:
This research contains the linkages between strategic training and total quality management. Strategic training is one of the most effective tools that create a concept of strategic quality management (SQM). As stated by Grivin (1988), suitable strategic operational moves can take the organizations towards better quality check, quality control and assurance. An organization must strive so as to effectively cover the value stream gaps. These gaps, if not properly addressed on time,
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That’s where the role of lean manufacturing emerges, Bodek,( 2004).Lean manufacturing enables an organization to have a continuous improvement in production leading to lowering the cost with better quality.
According to Feigenbaum (1990) quality management practices create a link between SQM and employees ‘performance results in formation of a competitive edge for an organization. The success at an operational level can only be attainable by having a proper designed technology and sufficient exploitation of human resources with a given capacity. The sustainable competitive advantage requires capitalizing in employees by developing required strategic training programs.
Hackman R. J. (1995) stressed upon the principles of customer focus strategy and training. The strategy leads to attain the best value proposition to satisfy the end consumer .
Hence there is a dire need to be addressed by the linkages between strategic training and TQM so that the results of strategic training would come up as a better manufacturing efficiency with least possibility of waste or
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Sample Size:
280
Method of Data Collection & Procedure:
Questionnaires will be designed for the purpose of data collection from target population through
Random sampling technique.
Instrument/s of Data Collection: Close ended questionnaires will be used for the purpose of data analysis and the reliability of the questionnaires will be checked by using SPSS.
Statistical Tests to be used:
Multiple Linear Regression (MLR) technique will be the best suitable technique for the purpose of data analysis by using SPSS.
Possible Research Findings:
The related literature provides the basis for the possible research findings. This indicates that there will be a higher chance of a positive link between strategic training and total quality
Contained within the following paper is the evaluation of the author’s organization’s mission, vision goals, and objectives .The author will discuss the pre-determined questions as set forth by Jeffrey Trapp, a certified University of Phoenix instructor. This paper will discuss the differences that a rise between a company that has implemented TQM (Total Quality Management) with that of the authors own organization’s management style.
Lean Six Sigma is a methodology that creates processes within an organization to cut waste and improve the company’s performance. However, studies have shown that over the past decade applying Lean Manufacturing and Six Sigma can create problems for companies financially and potential problems for employees. Companies should take great care before implementing a Lean Six Sigma solution because in some instances, going lean can do more harm than good both financially for the organization as well as destroying employee loyalty and moral.
In the mid 1980s, and into the 1990s, business leaders realized that a renewed focus on quality was required to continue to compete in an expanding global market. (NIST, 2010) Consequently, several strategic frameworks were developed for managing, and measuring organizational performance. Among them were the Malcomb Baldrige National Quality Award, which was created by and act of congress and signed into law by the President in 1987, and The Balanced Scorecard, which is a performance management tool that was born out of research conducted in the late 1980s and early 1990s by Robert S. Kaplan, and David P. Norton published in 1996 (Kaplan, 1996). Initially, the renewed emphasis on quality management systems was a reaction to the LEAN approach to quality management implemented by many Japanese businesses to great success post World War II.
Zatzick, Moliterno, and Fang (2012) write that Total Quality Management “TQM primarily focuses on increasing inefficiencies and improving processes, particularly when implemented in manufacturing organizations” (p.1322). Deming (1988) writes that American companies do not work steadily towards process improvement. He feels that management should be consistent with its efforts to improve upon the quality of its products. Beer (2003) views TQM as an ongoing process in order to ensure product excellence. TQM has the ability to change the companies’ culture and work processes. Quality management is a long term process. These changes usually require new initiatives. Deming (1998) explains how the Japanese are at an advantage because they are not beholden to stakeholders. Japanese companies are able to concentrate on their employees. This type of environment encourages trust between workers and management. Beer (2003) feels that TQM involves “multiple stakeholder philosophy that equally values community, customers, and employees (p.624). Team work and collaboration are a big part of the TQM philosophy.
Knowles, G; Quality Management, Chapters 2 & 3 (2011); London; UK: Ventus Publishing ApS; Bookboon
There are multiple ways to combine the individual practices to represent the multi-dimensional nature of lean manufacturing. In combining these practices, the researcher has to compete with the technique used to combine and the actual content of the combinations. The dominant method in operations management literature has been to use exploratory or confirmatory factor analysis to combine individual practices in a multiplicative function to form orthogonal and unidimensional factors (Flynn et al., 1995; Cua et al., 2001; Shah & Goldstein, 2006). A review of research from organization theory, and labour and human resource management shows less reliance on factor analysis and offers multiple ways for combining individual practices and creating an index. One such method is the additive index used by Osterman (1994) and MacDuffie (1995) in developing “bundles” of interrelated human-resource management practices.
Improvement in the quality is a continuous process; by discontinuing the continuity will shatter the business competitiveness in the market. Generally, six sigma, lean and Kaizen are being used for continuous improvement by the companies. But in case of manufacturing companies, they need to be more calculative and carful in the continuous improvement is essential but the company should be cautious in not investing in destructive research. It is not possible for implementing the TQM in all process (Ashkenas, 2013).
"An article by Beecroft (1999) entitled "The role of quality in strategic management" discusses the significance of quality considerations in the development of effective strategic plan. One primary concern the author saw was the relationship between quality, short and long-term objectives, and bottom line profits. According to the author, "Conformance to design and customer requirements translates to quality, therefore higher conformance is higher quality. Higher quality results in lower costs and increases competitiveness, leading to an increase in sales and market share, more jobs and improved profitability" (p.
...er III, E.E. (1994) 'Total Quality Management and Employee Involvement: Are They Compatible?', The Academy of Management Executive, vol. 8, no. 1, Feb, pp. 68-76.
An organization has the continuous challenge to maximize profit, value the customer, and realize growth for the company. The hard part of this process is finding and maintaining the right employees to reach this goal. Implementing some training program to improve some area of customer service is better then none at all. Training is the tool that can assist that goal and lead to overall quality improvement for the company, it's structure, and customer satisfaction. Training a workforce to the highest standards will improve product quality, decrease employee anxiety, increase performance, and ultimately give focus to the customer.
Mitreva, E., & Prodanovska, V. (2009). Creating innovative environment in total quality management system within companies. Perspectives of Innovations, Economics and Business, 3, 86+.
The modern medical scientist depends as much on quality management systems as their own professional qualifications in their working career. A medical laboratory performs many processes, whereby inputs are turned into outputs through one or multiple process steps. A quality management system is a set of building blocks which are imperative to control, assure and manage the quality of these laboratory processes. Quality within a medical laboratory refers to the accuracy and reliability of the reported test results. In order to achieve the highest level of accuracy and reliability, it is crucial to support the knowledge imparted by medical scientists with an effective quality management system. Quality management
First and foremost we must know what Total Quality Management is. Total quality management is, and has been defined as a type of approach that is used to improve quality and performance in such a way that it will exceed all expectations of the customer (Murray, 2011). Total quality management tend...
Flynn et al. (1994) define quality management as an integrated approach to achieve and sustain high-quality output. Quality engineering is the discipline that deals with the analysis of a manufacturing system at all stages, to improve the quality of the production process and of its output. This can be referred to as the means of achieving a consistent maintenance management system within an organization. Quality improvements methods are a means of improving the organization customers’ satisfaction and competitiveness. Quality is related to manufacturing, and reliability is more related to the validation of sub-system or lower item requirements, (system or part) inherent design and life cycle solutions. (Flynn, et al., 1994) A manufacturing
T. F. Prosser, "When and Why Does Total Quality Management Work, and Why Isn't It Still Prevalent," n.d.. [Online]. Available: http://oneffectivemanagement.wordpress.com/.