The four basic elements involved in any communication cycle is the sender, a message and the channel or mode of communication, a receiver, and feedback (Tamparo and Lindh, 2008) (p. 12). Within the communication style, this can include speaking, listening, gestures or body language and writing; also known as verbal and non-verbal. For therapeutic communication to take place, it must contain the five C’s: complete, clear, concise, cohesive, and courteous (Tamparo and Lindh, 2008) (p. 13). However, as I reflect an experience where I had challenging communication interaction, many pieces as mentioned above were missing.
For about six months, I worked as a Home Health Aide at Apollo Garden’s Residence in Hollywood, Florida. My responsibilities
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Many of the other employees were at least 15 years older. In regards to me trying to communicate my concern to both Doina and Grace, it was most likely taken into assumption that I was young and that I did not have much knowledge on what I was talking about. One instance happened when I suggested that the facility should have a superbowl party and it was not taken into consideration. Many activities were suggested for the residents to do. Majority of the time the residents sat all day and did not perform any kind of activity. Board games and exercises were some of the activities suggested to encourage the residents to move and become active. However, my ideas never received a chance. Another co-worker suggested an idea a couple of weeks after and Grace agreed to do …show more content…
For the two it was either “their way or the highway”. Anything mentioned that did not agree with what either one said causes tension and sometimes conflict. Many times when either asked me to do anything, it was in an unpleasant tone. An authoritarian is a leader who uses a domineering and direct communication style when managing personnel (Tamparo and Lindh, 2008). Grace being the owner of the facility used that role more for her own benefits than for others. Both employees and residents had problems communicating with her at times because of it. No disabilities, disease, or impairment affected our communication. All parties involved were fully functioning. Communication should have been easier since there were no impairments with any persons to hinder the communication cycle. Because I was employed at a facility with individuals with disabilities, some of them had difficulty communicating as well. One resident, Elizabeth lived with multiple sclerosis and it affected her speech. Many times when she spoke, it was difficult for others to understand her and that affected response she
Therapeutic communication can help promote a relationship between the nurse and the client, by focusing on the client’s needs. The nurse can do this by using various types of communication skills, such as giving recognition, giving information, and offering self. Giving recognition is acknowledging the client’s needs in a non-judgmental way.An example of giving recognition in Bed Number Ten is “After you’re a little better, we’ll be taking you to the physical therapy department for regular work to rebuild your strength” (54). Sue enjoyed the conversation with Charles because he was the first to spoke to her about getting better. Giving information is providing specific factual information the client may or may not request. “All the way through,
In the conflict presented in New Graduate Nurse Orientation, we see that there is a new hire to the floor. Recently graduating from nursing school Helen really wants to fit in with the fellow nurses on the unit. Helen wants to belong to the unit as a whole and is looking to her preceptor Ashley as they one to help facilitate not only her transition from nursing school to the unit, also the transition to being a part of the unit through the camaraderie of the fellow nurses on the unit. What Helen begins to learn is that there is a hierarchy on the unit, which Ashley is in the so called “in crowd”. Throughout Helen’s orientation, Ashley is constantly on her cell phone dealing with personal issues, or a way from Helen when she is need of guidance with alarms and equipment that she is unfamiliar with. Helen being new did not know what she needed or did not need in orientation. When approached by a more seasoned nurse that is not in the “in crowd” as to
Communication is a vital part of everyday life. It allows feelings and emotions to be transmitted as a way of interaction. Therapeutic communication is an excellent form of interaction between an experienced interviewer and the interviewee. The National Commission of Correct Healthcare defines therapeutic communication as a “ face-to-face process of interacting that focuses on advancing the physical and emotional well-being of a patient” (CITATION). Kim Kardashian also partook in a therapeutic interview with Oprah Winfrey that follows all guidelines of an ideal interview with exceptional therapeutic communication techniques.
Bylund, C., Peterson, E., & Cameron, K. (2011). A practitioner’s guide to interpersonal communication theory: An overview and exploration of selected theories. Patient Education and Counselling. Volume 87. Issue 3. Pages 261- 267. doi: 10.1016/j.pec.2011.10.006.
In the same way Burnard and Gill (2014), suggest that effective communication is significant in the delivery of quality nursing care. Another reason why interprofessional communication is important is that, people with a learning disability have complex health need which requires collaborative working between professionals and collaborative working cannot function well without interprofessional communication (Lacey & Oyvry,
There are different forms and reason people communicate in a health and social care environment. Methods of communication used in social care settings range from verbal and non-verbal communication and as such, communication is the exchange of information between people in an organisation (BTEC, 2010). Pearson Education Limited identified the different reasons people communicate which are; to express needs; to share ideas and information; to reassure; to express feelings and/or concerns; to build relationships; socialise; to persuade, argue and inform; to compliment and gain attention; to learn, teach and educate; to ask questions and to share experiences (2013). Hence, Communication is about making contact with others, we communicate to understand and to be understood. Thus, it involves
Tamparo, C., and W. Lindh. Therapeutic Communication for Healthcare. Clifton Park: Delmar Cenage Learning, 2007. Print.
Communication plays a major role in preventing and resolving behavior problems and enhancing your patient’s quality of life by allowing them to feel, even when they no longer know or recognize those around them that they are in the midst of people who care about them and are concerned about their physical and emotional well being.
The process of communication is brought into existence by a two-way channel, as there's one who listens (the receiver) the opposite talks (the sender). The prerequisite for a healthy communicative relationship starts with the ability to interact in a context of support, valuing, and within barrier limits of impartiality. The book is a therapeutic solution to helping foster better relationships; it uses the process of communication as an intervention for the journey of self-discovery.
Ackley & Ladwig (2014) define communication as “A pattern of exchanging information and ideas with others that is sufficient for meeting one’s needs and life’s goals and can be strengthened.” Nurses must use a variety of communication techniques and key concepts to establish rapport with the client and elicit information necessary for treatment and care. An Interaction Process Analysis (IPA) is a verbatim account of conversation that includes all verbal and nonverbal interactions of both the patient and the student. Once a process recording has been completed, it is analyzed in terms of the “content and meaning of the interaction based on communication theory” (Berman & Snyder, 2011, p. 482). The results of the analysis indicate: 1.)
Listening is a vital and important part of communication. While speaking clearly and concisely is imperative, true listening is central to speaking with mindfulness and in the case of the counselor, this mindfulness has the possibility of leading clients to their own solutions to life’s tough circumstances. In his book, Petersen (2007) breaks down the communication cycle so that we can be aware of how we react when people share their emotions with us, and how to effectively communicate by listening and speaking in turn to build strong and supportive relationships, whether they are personal or professional.
In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise.
In summary, healthcare providers who are able to incorporate the various components of therapeutic communication, (trust, empathy, genuine interest, acceptance, respect, and self-awareness) with their patients tend to be more successful in establishing a therapeutic relationship with their patients. Having a therapeutic relationship with the patient often leads to the patient having better health outcomes and higher job satisfaction among healthcare providers. With the majority of communication being non-verbal, caregivers should be aware of their body language, making sure it matches the words being said. In addition, healthcare workers should limit the use of gestures to lessen the risk of offending patients from other cultures. Seamless
The strengths of my therapeutic communication during the interaction include being genuine. When I did not know what to ask, I would ask Carrie more about how she felt about becoming a parent. I would use probes to find out more information about how she was feeling. An example would be when I asked Carrie is she was nervous about becoming a parent.
The term ‘Therapeutic communication’ identifies the way in which a nurse and patient interact, with the main focus being on advancing the emotional well-being of a patient; (Sherko E., et al, 2013) nurses will use this to deliver support and information to Edna. Effective communication skills are essential within nursing and are often seen as one of the main skills necessary for nurses to support patients and their families (Bramhall E, 2014). There are many forms of therapeutic communication that can be used in