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Concepts of therapeutic communication
Verbal communication in healthcare
Concepts of therapeutic communication
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In summary, healthcare providers who are able to incorporate the various components of therapeutic communication, (trust, empathy, genuine interest, acceptance, respect, and self-awareness) with their patients tend to be more successful in establishing a therapeutic relationship with their patients. Having a therapeutic relationship with the patient often leads to the patient having better health outcomes and higher job satisfaction among healthcare providers. With the majority of communication being non-verbal, caregivers should be aware of their body language, making sure it matches the words being said. In addition, healthcare workers should limit the use of gestures to lessen the risk of offending patients from other cultures. Seamless
Therapeutic communication can help promote a relationship between the nurse and the client, by focusing on the client’s needs. The nurse can do this by using various types of communication skills, such as giving recognition, giving information, and offering self. Giving recognition is acknowledging the client’s needs in a non-judgmental way.An example of giving recognition in Bed Number Ten is “After you’re a little better, we’ll be taking you to the physical therapy department for regular work to rebuild your strength” (54). Sue enjoyed the conversation with Charles because he was the first to spoke to her about getting better. Giving information is providing specific factual information the client may or may not request. “All the way through,
This year I am most excited about learning how to better communicate with children and being able to see how communication changes depending on their stage of development. I’m excited to learn how to accurately take blood pressure and other vital signs like pulse and respiration. As well as, being able to identify any values that are abnormal. I am also eager to learn how to appropriately express these abnormal finds to my young patients without igniting fear.
“A healthcare provider’s bedside manner encompasses their medical knowledge, personality, and ability to understand the patient and communicate their concern for them.” (Britt). Although some individuals don’t see the importance of communication and emotional connection with patients in the medical field, doctors who have problems properly interacting with their patients will have a lower chance of success in healing them. Doctors receive so much education but are never taught proper bedside manners, which is the way that physicians interact with patients. In order to ensure a patient’s comfort, psychological well-being, and physical health, a physician must truly understand their patient.
To start implementing this framework, one need to understand and acknowledge that every patient is not only different from one another, but a unique individual. Assumptions and stereotypes about a specific cultural group must be avoided, along with personal biases (Murphy, 2011). Furthermore, actively listening and fully engaging patients’ can improve nurse-patient communication and enhance patient outcome.
I will build a therapeutic relationship with Regina for her pre, peri and post-operative periods by having an interdependent relationship known as the I-thou relationship, based on equality, mutuality and reciprocity (Buber, 1958). The aim of therapeutic communication skills are not to treat or cure a disease or disorder rather to provide a sense of well-being for patients by making them feel relaxed and secure (Arnold and Boggs, 2011). I as the nurse will become familiar with Regina’s past private and personal medical history, provide a safe, private environment for patient centred communication which is strictly confidential to the medical team. Communication can involve verbal and non-verbal skills. Verbal communication involves having in-depth conversations wi...
In health and social care effective communication a key skill all professionals should have when working with families, carers, children and young people. Having this skill helps to build trust it can also encourage the individual to use the services. Effective communication is essential when trying to establish and maintain relationships and it is a process that involves listening, questioning, responding and understanding. However there are many barriers that can effect how effective the communication is a few examples of these barriers could be: language, personality, visual or auditory impairment or a disability. In order to over come these barriers there have been many advances in the strategies that can help in situations where the communication is not effective, a strategy is a method or a plan that can help someone or something succeed in achieving a goal or result.
Individual care needs are vast and ever changing. Each patient has their own set of experiences, backgrounds, values and beliefs that will affect their care needs. By understanding this concept, a nurse is able to reach the core of how and why a patient has come into their care, and implement interventions in alignment with the patients own background to ensure their return into everyday life. They make up the very fundamentals of nursing and so, there importance must be known. Therapeutic relationships and caring attributes are a strong theme within patient health needs, as they are built on the development of goal-directed relationships through communication at an emotional level. The development of therapeutic relationships and its importance to individual care needs will be explored in relation to the ANMC domain “collaborative and therapeutic practice” and video “Effective communication in nursing”. The topics of patient care, the nurse and professional image and behaviour and health outcomes will further assist in understanding the impact therapeutic relationships have on meeting patient needs.
Therapeutic relationships are an essential part of nursing; they are the foundation of nursing (CNO, 2009). The National Competency Standard for Registered Nurses states that nurses are responsible for “establishing, sustaining and concluding professional relationships with individuals/groups.” Throughout this essay, the importance of forming therapeutic relationships will be explained. The process of building a therapeutic relationship begins prior to time of contact with a patient, the interpersonal skills of the nurse; then the process includes skills required by the nurse to communicate effectively, including respect, trust, non-judgment and empathy. The way to portray these skills can be via verbal or non-verbal cues that are important to understand how they influence a person.
Upon the first point of contact between a nurse and patient, the way a nurse communicates through words, gestures or facial expressions can affect the patient's perception of the nurse. Communicating professionally helps to portray the nurse in a good light. This is important as having a positive perception of the nurse's image and behaviour is crucial to building patient trust — one of the key elements of a therapeutic nurse-patient relationship (Bell & Duffy, 2009; Wadell & Skarsater, 2007). The need for the establishment of therapeutic relationship is supported by th...
Communication is a major aspect of the nursing field. The nursing student should plan to use effective communication everyday whether they are in class or in the clinical setting. Nonverbal communication is the use of body language, touch and physical appearance, while verbal is the spoken words that have a private meaning (Boykins & Carter, 2012). Communication is used daily in the healthcare setting. For example, communication is used to update fellow nursing staff or doctors about a patient’s condition. If effective communication is not present while providing care, the nurse-client bond will never form. The nursing student should use therapeutic communication to build a relationship with their client. In doing this, the nursing student is showing their concern and care for the client so that they are able to fully trust them and their
Communication plays a major role in preventing and resolving behavior problems and enhancing your patient’s quality of life by allowing them to feel, even when they no longer know or recognize those around them that they are in the midst of people who care about them and are concerned about their physical and emotional well being.
Communication is continuously disregarded and overlooked, however the skill to communicate efficiently is mandatory to articulating concepts, feelings and diffusing ideas. Stated by Stacey Huish (2013) “Communication is the process of transferring information from a sender to a receiver with the use of a medium in which the communicated information is understood by both the sender and receiver”. Effective communication particularly in a nursing context, is substantial as all nurses are anticipated to develop a sense of agency and use their interaction with patients to support and provide assistance effectively. Upon analyzing two distinct scenarios based on a nurse’s communication towards a patient, it can be made apparent the effective and non-effective practices in communication, as well as the effective or ineffective techniques to client interaction, impact the competence of one’s communication which either provides poor or adequate communication. The foremost concepts of communication evident in each scenario is body language, eye contact and lack of communication. Body language, eye contact and a lack of communication are predominant factors that distinguish one’s capability to interact competently or incompetently with a patient in numerous circumstances.
Understanding the counseling session from the client’s perspective is a very important aspect in the development of a therapeutic relationship. A clinician must be an excellent listener, while being to pay attention to the client’s body language, affect and tone. The dynamics in the counseling session that is beneficial to the client include the recognition of the pain that the client is feeling. The detrimental part of this includes a misunderstanding of the real issues, a lack of consideration of the cultural aspects of the client, and a lack of clinical experience or listening skills. In this presentation, we will discuss the positive and negative aspects of the counseling session from the client’s perspective which includes the client’s attitudes, feelings, and emotions of the counseling session. We will next examine the propensity of the client to reveal or not reveal information to the counselor, and how transference, and counter-transference can have an effect on the counselor-client relationship.
If the patient is in a calm state, then care becomes more effective. A patient will feel this when the relationship between the nurse and themselves reflects consideration, respect, kindness and compassion. Communication can be both verbal and nonverbal but both are equally important. Nonverbal communication can evoke comfort and calmness (Abraham, Jeyakumar, & Babu, 2016, p. 59). For nurses, it is extremely important to be aware of the nonverbal communication we portray. If the nurse stands in the doorway with arms crossed and continues to glance at the clock it will relay to the patient that the nurse has more important and interesting things to do. Patients who interpret the nurses body language in a negative way have an inferior hospital experience. Personal communication between a nurse and the patient is especially important for patients who are enduring stressful and intimidating medical circumstances. Patients who are about to have a procedure may feel scared, worried, or even hopeless. A nurse has the chance to influence these feelings, by being kind, caring, and attentive to their needs (Abraham et al., 2016, p. 59). Nurses may answer patient’s questions, speak calming words to them, or even sit with the patient and allow them to vocalize their feelings about the procedure (Abraham et al., 2016, p. 59). Giving the patient verbal comfort, as well as the comfort of being present in a time of need can greatly impact the
The term ‘Therapeutic communication’ identifies the way in which a nurse and patient interact, with the main focus being on advancing the emotional well-being of a patient; (Sherko E., et al, 2013) nurses will use this to deliver support and information to Edna. Effective communication skills are essential within nursing and are often seen as one of the main skills necessary for nurses to support patients and their families (Bramhall E, 2014). There are many forms of therapeutic communication that can be used in