Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Role of packaging
Role of packaging
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: Role of packaging
Title: The purpose of packaging in a world with growing online presence. Hypothesis : Due to the incremental growth in online shopping and retail, the purpose of packaging has changed for consumers as well as brands. In what way can we make this system more sustainable? Introduction : What if humans designed products and systems that celebrate an abundance of human creativity, culture, and productivity? That are so intelligent and safe, our species leaves an ecological footprint to delight in, not lament?” In the past few years, the world of online shopping and retail has seen monumental progress. 81% of internet users shop online or browse through to research products online before they buy them. In the world of “Click to Buy”, consumers …show more content…
To many consumers, it is important to review product feedback from previous customers, product description and images of the product and it’s packaging before purchase. This change in consumers’ shopping behaviour has impacted the world of packaging design. While the most important function of packaging – to protect the items during storage, shipping and delivery – remains the same, the role of packaging has changed not only for consumers, but also for the …show more content…
One-third of the items bought online buy Britons are returned, a study by CollectPlus shows (retailtimes.co.uk). According to the UPS Pulse of the Online Shopper study by comScore, • 38% of online shoppers in the UK said ease of returns/exchanges is an area requiring improvement, • 58% said they review a returns policy before making a purchase, and • 60% stated they would shop more with a retailer if they offer a hassle-free returns policy. Sustainability The Millennials or the “Facebook Generation” as it is more commonly known (18 – 35 years), is the biggest consumer buying group for online stores. The convenience and flexibility of online shopping has led consumers to save time by not having to go all the way to a store, but instead have the item delivered to you with just one click. While it may seem more sustainable to reduce carbon footprints by not driving to the store, we end up harming the environment more by shopping online. Most online retail websites include packaging made of cardboard boxes or plastic bags. Moreover to ensure that your item is delivered safely and securely, it may be covered with tape or filled with non-biodegradable protectors like foam peanuts and bubble
Protective packaging is sold to organizational customers through select distributor networks via personal selling. Sales commissions for AirCap are set at 2%. Often, manufacturers must have a regional presence to be successfu...
“The shoppers now made 51% of their purchases on the web compared with 48% in 2015 and 47% in 2014”(Wall Street Journal)
Why waste money and material when people owning things they actually only need to use once or twice? The idea of ownership is shifting and becomes the idea of access or subscription instead of a one-time purchase. The innovation of technology made these ideas easy and fast by connecting consumers and created rating systems with the help of social networks and mobile technologies. Corporate America that contributed to over-consumption has raised global environmental and financial concerns. On the other hand, the rising trend of collaborative consumerism encourages eco-conscious ways to de-clutter over-consumption; it may have a negative impact on traditional corporate consumerism, but encourages ecofriendly entrepreneurships; it also improves human relationship by finding the power of community and connecting with each other; it is an optional lifestyle for individuals, and a major challenge for businesses and societies.
[6] Newman, K. A. (2009) Packaging is critical to brand identity, Packaging. (pp. 30 – 34)
Online buyers also have many concerns about shopping online. From the same article mentioned above, the following were tallied:
Rohm, Kashyap, Brashear and Milne (2004) suggested that in order for a company to be successful, it must differentiate itself from competitors to appeal to customers in the online marketplace . To achieve this, the company will utilize its practice of personalizing its product packaging that it currently offers in-store customers. ABC will implement a customer e-mailing list to send sales advertisements, product promotions, and other special offerings to customers who
The packaging might be simple yet it’s suitable and effective enough for the business. Since its business-to-business company, the packaging doesn’t have to be attractive because nobody pays attention to the packaging as long as it’s able to protect the product inside safely. The plastic is transparent to make the employees identify the product easily and to make the customers able to observe the products without having to open the package.
Carter Lorraine (2012) ‘Eco Packaging, Essential for Your Profitability and the Environment Available’, Persona Design Blog, 1 October. Available at: http://www.personadesign.ie/blog/going_green_with_sustainable_packaging_essential_for_your_long_term_profitability_and_the_environment (Accessed 10 April 2014).
The importance attached to packaging cannot be underscored by anybody. Companies use packaging as a marketing strategy and marketing is branded with frequent cases of unethical practices. Customers are always very cautious when dealing with marketers. It is because of this reason that over the time ethical packaging has been evolving and attracting attention from different government authorities for regulation. Nevertheless, businesses that are committed and have cultivated a deep culture of good ethical packaging practices continue to enjoy the benefits of ethical packaging.
Returning a product to a merchant is a part of post-purchase behavior. The consumer experiences either satisfaction or dissatisfaction as a result of the comparisons and then takes some action that is affected by these satisfactory or dissatisfactory feelings (Gilly and Gelb, 1982; Kincade et al., 1998). Since around 30-35% of all products that are ordered online will be returned by consumers for one reason or another, product return rate plays a very important role for online retailers. A high product return rate might suggest that descriptions, information and pictures of the product on the online retailer’s website are not accurate or complete. On the other hand, a low product return rate could indicate that the online retailers do a better job of meeting their customers’ needs, satisfactions, and
They should first gather secondary data and then collect primary data before changing the packaging. Secondary data will help Tic Tac find the trend in sales after changing the packaging. This will save Tic Tac a lot of time and provide them with the risks and benefits of changing the packaging. Consequently, Tic Tac can also continue to collect primary data. Collecting primary data will help the company know about the current needs and desires of the customers and how changing the packaging might affect their buying decision. The company can also give away free samples to the existing customers to test if they like the new packaging. Furthermore, the customers can be interviewed over the phone or fill out surveys online for feedback purposes. Surveys can be open-ended which will collect their opinion or they can be scaled based to test which packaging was the most favorable.
MASSAD, N., HECKMAN, R. & CROWSTON, K. 2006. Customer Satisfaction with Electronic Service Encounters. International Journal of Electronic Commerce, 10, 73-104.
In today’s competitive environment, packaging has become itself a sales promotion tool for the organizations. Even the consumer’s buying behavior also get stimulated by the packaging quality, color, wrapper, and other characteristics of packaging. Furthermore, it is also argued that quality packaging not only increases sales but also reduces market and promotional costs. Packaging is considered the science, art and technology of enclosing or protecting products for distribution, storage, sale, and use. (Ahmed, Parmer & Amin, 2014). Additionally, packaging also refers to the process of design, evaluation, and production of packages. Packaging can be described as a coordinated system of preparing goods for transport,
Consumers have expectations In terms of a good quality product that should be availed at a reasonable price. Consumers don’t only want the business to be socially responsible towards them in this manner of reasonable prices but way beyond this. They should meet the needs of consumers in ways of convenience and appearance. But business should also consider other aspects like environmental impact when packaging is disposed.