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Management practices are highly followed in today’s workplace and for good reason since evidence suggests successful companies follow these strict practices. Regulating employees through a program that is setup to promote success is what the five management practices are about. Discussed will be the management practices of planning, organizing, staffing, leading, and controlling and how they relate to the corporate environment of Comcast Corporation through my personal experience. Comcast Corporation is a company that specializes in cable networking and high speed internet access for residential and commercial customers. “Comcast Creates More Than 5,500 New Jobs as Part of Multi-Year Customer Experience Transformation” (Comcast.com, 2015). I spent a total of three years working for them in a call center atmosphere before relocating my family. This job was one of my most memorable and enjoyable mainly because they followed the management practices which allowed everyone to function efficiently. Nominally “The primary function for most call centers, also known as ‘inbound’ call centers, is to receive telephone calls initiated by customers. Inbound call centers typically spend 60–80% of their budget on staff members who handle phone calls” (der Horst, et al., 2012, 435). My days were spent with between eight to twelve hours a day attached to a desk and phone system monitoring all aspects of job performance. Comcast “today announced a new, multi-year plan to reinvent the customer experience and to create a culture focused on exceeding customers’ expectations, at all levels of the company. The plan centers on looking at every decision through a customer lens and making measureable changes and improvements across the company” ... ... middle of paper ... ...formance and consequently their job security. In summary the five management functions were used at my time with Comcast Corporation. Each function is crucial to the success of the organization, its employees and their relationship with management. By all means “the linkages between the five management functions make them inseparable activities. Successful managers understand the links and carefully follow through on every aspect of the management program” (Baack, et al., 8.2). Without the influences of the management practices I mentioned, Comcast Corporation would not be a successful organization and I would not have had the joy of furthering my career there. It is important to work for a company that believes in its employee’s success and job welfare while operating under the management practices of planning, organizing, staffing, leading, and controlling.
According to Brad the characteristics of management that contribute to success can be broken into six categories. The first one being a...
The customer support and customer service functions are more than departments; they are part of an essential strategy for growing your business. In the modern business climate, customers expect answers to their questions immediately. When the right information is available anytime, from anywhere in the world, customers are more likely to have a positive experience, thus customer loyalty will be increased. It is a known fact that the cost to obtain a customer is ten times higher than to maintain and keep existing customers. (Gouran, Dennis, W.E. Wiethoff, & J.A. Doelger. (1994). Mastering communication. 2nd ed. Boston: Allyn and Bacon.) Not in Reference Pg.
Management is the ability to get a job done using appropriate processes, models and systems to achieve an objective. Managers think radically, abide by principles, rules and use experience in their respective fields to make things work. A good manager goes about the ordinary activities such a staffing, organizing, planning (Robert, 2007). The very ability of his/her colleague to discover the uniqueness in each of the subordinates, capitalize on it, harnessing the best out of them to accomplish goals clearly distinguishes such a person as great when compared to others. Great managers develop people and enthusiastically transfer acquired skills to others, work progress is constant and usually by leaps and bounds. In addition, a great manager outlines and strategizes his/her team for project plans such that there is a “buy in” on delivered commitments. In contrast, the former just transfers the required skills to subordinates; work progress is notable, vice versa of the latter. Rupert Murdoch of the News Corporation is ...
When people get a job, they may be nervous or very excited, but they never expect the management to be so bad they will want to quit. This is what happened to Beverly at Gridlock Meadows. Knowing the management style of your employer or supervisor can help you with problems in the long run. This paper will focus on four different management styles and how they could be used in Gridlock Meadows.
George, Jennifer M. "Chapter 12." Contemporary Management. By Gareth R. Jones 8e ed.N.p.: n.p., n.d. 366-400. Print.
In today standards people look at Comcast they see the largest mass media and communication company in the world by revenue. Also people see it as a huge conglomerate because Comcast is the largest cable and home internet service in the United States of America while having the third largest home telephone service provider. This is why people fear Comcast because they are the ones who basically control the market in those three areas. Now looking at what Comcast has become people need to understand how this all started by first looking into the history. Then look into their five main subsidiaries and whether the company has a global presence. Next look at see what new big acquisitions the company has acquired. After looking at these reasons the conclusion can be made that synergy is of real concern through this company.
My career has been centered on technology starting at the age of 15 at CompUSA. I spent seven year in the organization until they were liquidated due to exceptionally poor financial management and a lack of brand unity. During this time I was heavily investing in school and other facets of life, so I only climbed a few levels to become a supervisor. Since the closure, I have been with Comcast building my career as a leader in this organization. I have held numerous positions in my seven years with Comcast, most recently promoted to Operations Manager in a new organization called the Billing Center of Excellence in January of 2013. My two peers and I operate a 360 seat contact center in St. Paul which handles roughly 13,000 customer relationships
A management philosophy helps an individual to know the direction and the steps to follow when in a position of management. The various concepts of management have been very helpful, and they have had an impact on my personal management philosophy. Planning is an action that involves thinking about a project and organizing them in a manner that is likely to lead to the desired goal (Dumas, 2013). Planning can assist in ensuring that a task is completed in a systematic way to avoid confusion or distractions so that it has a successful outcome. Organizing aids in establishing activities and resources as well as roles are to be grouped to carry out the plan (Griffin, 2016). My personal management philosophy includes becoming an effective leader
Robbins, S. P., & Coulter. M. (2014). Management (12th ed.). Retrieved from: Colorado Technical University eBook Collection database.
Jones, G. R., & George, J. M. (2011). Contemporary management. (7 ed.). New York, NY: McGraw-Hill.
Dean, A. M., & Rainnie, A. (2009). Frontline employees' views on organizational factors that affect the delivery of service quality in call centers. Journal of Services marketing, 23(5), 326-337.
There are four different functions of management. In this paper, I will define these functions; planning, organizing, leading and controlling. I will also explain how each of these functions relates to my own organization. Bateman and Snell (2004) define management as the process of working with people and resources to accomplish organizational goals. By utilizing the four different functions of management companies can work with their employees and other resources to reach the organizations goals.
Successfully running a business or organization requires mastering the four primary functions of managing. The four functions of management are planning, organization, leading and controlling. I manage a flourishing online shoe store (www.myhoodjapan.com), and each of these functions is important to my stores success. This paper will define the functions, and will explain how each relates to my Organization.
In management, each of the four functions, planning, organizing, leading, and controlling, are crucial to the development of any business. Involving employees in the planning process help them understand the goals of the organization. Planning is analyzing a situation, determining the goals that will be pursued, and deciding in advance the actions needed to pursue the goals. This paper will evaluate the planning function of the Halliburton Company and analyze the impact that legal issues, ethics, and corporate social responsibilities have on management planning along with examples of each, and analyze three factors that influence strategic, tactical, operational, and contingency planning.
Over the past hundred years management has continuously been evolving. There have been a wide range of approaches in how to deal with management or better yet how to improve management functions in our ever changing environment. From as early as 1100 B.C managers have been struggling with the same issues and problems that manager’s face today. Modern managers use many of the practices, principles, and techniques developed from earlier concepts and experiences.