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Conflict Management and Dispute Resolution
Importance of handling conflicts appropriately
Conflict Management and Dispute Resolution
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The Internship follows the lives of Billy McMahon (Vince Vaughn) and Nick Campbell (Owen Wilson) and their path to success in life and with regard to an internship at the Google headquarters. Billy and Nick at the beginning of the film are salesmen, who real-ise that the sales company to which they belong has declared bankruptcy. The harsh reality hits them that the increase in modern technology has decreased the need for them in the business market. Facing this dilemma, Billy and Nick go their separate ways, and Nick desperately decides to work for his arrogant brother-in-law, Kevin (Will Ferrell) which proves to be harder than expected. While searching for sales jobs on Google Search, Billy is faced with an epiphany. The epiphany that he …show more content…
So then it can be said that people who think of creative ideas or innovative solutions to problems, are no less creative than artists or musicians. A good way to stimulate creative thinking could be brain storming in groups. By ‘bouncing’ ideas off other people, it allows people to look at things from a different perspective which could spark more creative thinking. Creative thinking is vital in today’s increasingly competitive society, as it allows businesses to keep up with the rapid advancement of technology as well as staying ahead and maintaining competitive advantage over other businesses in the market by using creativity to be unique and relevant. Creative thinking is linked to problem solving, as one has to think creatively in order to solve a problem. Problem solving encompasses identifying the problem, analysing it and verifying whether the problem can be solved or not. Implementation of a solution to the problem is a crucial aspect of problem solving. Problems can either be predictable (such as needing a bigger office space due to expansion of a business) or unexpected (such as natural disasters). The defining factor here is how businesses intend to approach and respond to these problems. Many businesses may panic and be very flustered while others may take the problem head on, showing …show more content…
Conflict management also focuses on reducing the negative effects of conflict as well as putting measures in place in order to either prevent or reduce conflict within certain or-ganisations or businesses. Conflict is defined as a disagreement through which the parties involved perceive a threat to their needs, interests or concerns. There are two types of conflict, Functional and Dysfunctional conflict. Functional conflict is a non-aggressive form of conflict which stimulates creativity and allows ideas to flow. People can disagree, but they can work together in order to find a solution. Dysfunctional conflict is an aggressive type of disagreement where people refuse to work towards a solution and the task is compromised. Businesses will then obviously prefer to deal with functional conflict. There are many reasons for conflict but if managers acquire skills and tools to manage conflict, then the amount of conflict within an organisation will be very little. Team management and conflict management go hand in hand. If an organisation or business has good team management then conflict management will also be good, which will inturn, then drastically decrease the amount of conflict within an organisation or business. People react and deal very differently to conflict, this means that approaches to conflict will never be the same but differ in terms of complexity and type of conflict. Usually
This given article is based on the current research which identified different factors may affect organizational creativity, including both individual and organizational level, the author generally introduced the factors from individual and organizational levels with the models of creativity. Then the author focuses on discussing the individual factors that may influence creative problem-solving. Next, similarities between cognitive processes and creative problem solving are introduced as to come up with the main theme. Specifically, there are four core processes in cognitive process which share the same process of problem solving. While cognitive process in problem solving is an internal fact from employees. The author uses models of ...
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Conflict, when managed effectively, can be constructive. Conflict theorists have labeled this type of conflict as “C-Type Conflict or cognitive conflict” (Amason, Hochwarter, Thompson & Harrison, 1995, p. 22). Conflict of this type is usually centered on issue or opinion related differences and has a positive effect on the team. It increases team member involvement by allowing each member to speak his or her opinion or idea and evaluate the opinions or ideas of others. People change and grow personally from dealing with this type of positive conflict and team cohesiveness is created. Ultimately, “C-Type Conflict” results in a solution to the problem or agreement amongst team members.
According to Ivancevich, Konospaske and Matteson, dysfunctional conflict is a confrontation or interaction between groups that harms the organization or hinders the achievement of organizational goals. The authors also state that if conflict levels become too high, the resulting chaos can threaten the organization’s survival.
Simply put, conflict is the disagreement and disharmony that occurs in groups when differences are expressed regarding ideas, methods, and/or members (Engleberg, Wynn, and Schuttler, 2003). Conflict among teams or groups develops in many ways. In developing an effective team, members will generally experience the five stages of evolution: Forming, Storming, Norming, Performing, and Adjourning. The storming and norming stages deal with the process of conflict (storming) and resolution (norming). During the storming stage, exact conflict has not yet been identified, and therefore chaos, disorganization, and disputes are apparent.
Differences within the team are the major reason for conflict. This stems from differences in opinion, attitude, beliefs, as well as cultural back grounds and social factors. The Conflict can be positive which is functional and supports or benefits the organization or a person’s main objectives (Reaching Out, 1997). Conflict is viewed as positive when the conflict results in increased involvement form the group, increased cohesion, and positive innovation and creativity. Conflict tends to be positive as well when it leads to better decisions, and solutions to long-term problems.
When managed correctly, functional conflict helps managers anticipate and solve problems, feel confident and strengthen relationships. Dysfunctional conflict is a confrontation or interaction between groups that harms the organization or the achievement of organizational goals (Kumar, 2009). Cunningham is faced with a functional conflict. The conflict created by the merger that Cunningham is faced with can create positive consequences for both Synergon, and Beauchamp. Cunningham must solve the problems between the two companies and make it acceptable to all parties involved.
Rahim (2002) differentiated person’s perception towards handling a conflict into two: “concern for self and concern for others” (p. 216). Further, the study explored two types of conflicts and observed that most conflicts arise during the decision-making process. Dysfunctional conflict, which hinders team performance and interpersonal relations due to individual’s self-interest in implementing particular decision. Functional conflict serves organization purpose with employees involved in the conflict regarding which proposal to implement (Rahim, 2011).
The film The Internship is the story of Billy McMahon (played by Vince Vaughn) and Nick Campbell (played by Owen Wilson) who lose their jobs as salesman when the company they work for closes down. They then manage to get internships at Google in an attempt to reinvent themselves and to eventually get jobs at Google. The only problem is that Billy and Nick are going to Google which is a technology giant but they themselves do not have any tech skills which makes them unsuitable for the internship. One of the people working at Google who are helping to select candidates for the internship then convinces the company to give these two men a chance. When Nick and Billy arrive at Google for their summer internship they find themselves in
Conflict is a basic aspect of teamwork (Levi, 2001), since the number of decisions that a team needs to make often evokes feelings of discomfort and stress. Conflict very often arises from a clash of different working style, ideas, interests, needs, and wants. Team conflicts can be due to high stress level. It has been experienced that in teamwork there can be conflicts and conflicts creates dissatisfaction among the employees. It is important that conflicts be addressed in such a way that it has adverse effect and it is very important to address the conflicts on the spot otherwise it would be difficult to handle the conflicts. (Jehn, 1995).When team member s disagree about the task themselves that how these tasks should be performed then task related conflicts occurs. It is also called task led-conflicts, it occurs when persons disagree over the understanding of tasks and their goals it is a disagreement between two team members in a group over the decisions. They have differences of opinions about a certain issue. (Stewart, Sims & Manz, 1999). Disagreement can be caused by differences in viewpoint and values, differences of opinion about tasks and differences in expectation about the impact of decisions (Levi, 2001).
An internship is a formal program to provide practical experience for beginners in an occupation or profession. By this point in my internship I am more than half way through it and taking on more and more responsibilities and positions as I go along.
Creative thinking is a process is one that is more mental than logical. Creative people make more use of their mental raw material and practice less intellectual regulation (Baumgartner, 2013). In the creative thinking process, there is a lack of seriousness and more playfulness during ...
It doesn't matter if we're talking about developing a new strategy or an innovative way to stay ahead of the competition. Creative problem solving gives that competitive edge that any business is striving to achieve.
Young individuals who leave college with their perfect degrees think that having a degree will make them competitive and ensure them a career. But in today’s society, this is simply not the case anymore. A degree is not enough to be competitive which is why it is crucial for students to participate in internships so that they can stand out. Internships are different, they might be paid or unpaid, required or optional, you can get credit or not for it. Internships have many benefits for all involved: students, employers, and universities. The employers get to have access to qualified employees who have new ideas and energy, allow them to save money, and provide flexible schedules which might be important for them. The universities get to strengthen their ties with the community and receive feedback from the employers. However, of those involved, students have the most to gain from these internships which is why I believe they should be mandatory for all students. The students gain life-changing advantages such as developing important qualities, understanding if they made the right choice for their degree, and increasing
This paper focuses on the personal experiences gained from the internship while supporting the functions of Human Resources (HR) at the University of Texas at El Paso. The HR department provides a variety of services to all Staff, Faculty and Student employees. Throughout the internship, knowledge and skills have been obtained in the specific area of employment and recruitment. Personal experiences such as; conducting criminal background checks, and E-verify reports which verifies an employee’s eligibility to work in the United States were the typical daily functions of the internship. Interning in the HR department has presented exceptional opportunities that will help fine tune practical skills and gain professional experience while pursuing an undergraduate degree