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The definition of a server is a person that provides a service or commodity. As a previous server, I know the struggle of working for a tip. Getting paid only $2.35 for the hour, a servers pay depends on how much a customer decides to tip. I was offered a job in 2014 by the owners of a family restaurant who heard of my service from reception dining halls. There, I realized that I had to put in strength and effort for my pay. People do not realize how hard assisting several tables at a time is, taking and putting orders in, carrying a tray with several dishes, and checking on tables to see if “everything is okay.” During the period I worked as a server I interacted with three different servers, the thieves, the braggers, and the hard workers.
The worst kind of servers are the thieves. The thieves are the ones who steal other server’s tables and
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The hard working servers are the ones who do not fight or steal, but recognize that the work they put in will add up in a paycheck. Hardworking servers are the servers that managers can depend on and are preferred to appoint to special occasions and reservations. Their relationship with managers and the chiefs are open; they share opinions on how to better customer service and how to make the food more appealing. These servers genuinely do not have any problems with customers or other workers. They tend to be on time to every shift and usually do not call off. These servers show up to work properly dressed and their attire is presentable. Hardworking servers give amazing service; they present themselves with a pleasant attitude and own up to their mistakes. They give an apology when mistakes are made and are quick to correct an order. The hardworking servers are customer’s favorites, these are the servers people remember and come back to get service from. The hardworking servers are the ones who usually get tipped 20% or more instead of 18% or
Tips usually cover the cost of meals, gas, and gives her a little to save. However, there are times when the tips are only $20. The average wage that an employee makes is $5.15 an hour plus tip that is shared with busboys and bartenders.
Also, servers themselves know that certain things affect tips that aren’t usually included in most research on tipping influences. For instance many servers believe that gas prices affect the amount they are tipped or how busy the restaurant is. The thought is that the higher the gas prices the smaller the tip and vise versa. All the theories similar to this are why many servers and others alike believe that tips are too inconsistent of a form of payment to be able to live of...
All in all, beggars can’t be choosers. From the Percenters to the Whale Tippers, all tips are appreciated. Regardless of what category you fall in, every time you tip a server, you leave an impression. Everytime you dine out, you have a chance to change your category.
The restaurant server is one of the most popular jobs in the country and according to the National Restaurant Association, currently, 1 in 12 Americans work in the restaurant industry and about 50 percent of all adults have worked in the industry at some point during their lives. The industry is clearly very large with over 13 billion workers, but overall, workers in the industry do not get paid very well. According to the U.S. Department of Labor (DOL), the average annual salary for a server is just over $20,000. In fact, servers are twice as likely to use food stamps as the rest of the U.S. workforce and three times as likely to be living in poverty.
One of the primary reasons to abolish tipping is because tipping has weak correlation with the quality of service provided. According to Archibugi, “personal sympathy, charm, flirtation, and attitude” can play significant role in determining the amount of the tip disbursed (61). Recent research indicates that average tip of waitresses in their 30’s with “large breast, blond hair, and slender bodies” is higher compared to other waitresses who lack these traits (Lynn 743). Thus, this leads to fact that tipping can sometime be unjust. Attractive service provider may receive high tip compared to unattractive service provider even if the latter one had catered with better service quality.
Tips are generally a small amount of money given to a person as gratitude for a service that has been provided. There are many times throughout our everyday lives in which we are put in a position to leave a gratuity. Whether it be dining at a restaurant, getting your hair cut at the salon, or having a few drinks with friends at a bar. In each case there was a service provided to you, now you have a decision to make, how much of a tip is considered acceptable and should you tip everyone that provides a service to you? There are many guidelines for consumers to follow. With modern technology there are convenient tip calculators available as features on most new cellular phones. When deciding on the tip amount the service is one of the major determining factors along with whether or not you plan on visiting the establishment again , and how the tip will play a role in your further dealings with said business. Michael Lewis explores a few interesting reasons why tipping is getting out of hand in a recent essay. I strongly agree with many points and examples he provides.
Atlantic Computer is a large manufacturer of servers and other high-tech products. They are known for providing premium high end servers. Atlantic Computer’s is in the process of introducing Tronn, a new basic server, which includes Performance Enhancing Server Accelerator (PESA) software. This software will allow Tronn to perform up to four times faster than its standard speed. Therefore these two new products were specifically designed to sell as a bundle or “Atlantic Bundle.” Jason Jowers, fresh off of his MBA degree is responsible for developing the pricing strategy for the “Atlantic Bundle. After much research Jowers narrowed down to four different routes on how the bundle can be priced: status quo, competitive, cost-plus, or value-in.
Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have many skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service. However, being known for good customer service will attract customers. It will also attract customers who are usually hard to reach.
What qualifies a person to be categorized as a "hard worker". He/She would have to be willing to do the work, and not only do it, but do it right. Efficiency, things such as showing up on time, and getting the job done in a decent amount of time. A person would have the knowledge to be able to do their work.
What aspects of restaurant work are especially challenging to wait staff, and how does Barcelona’s approach to management help employees overcome the downsides of the job? The aspects of restaurant work that is especially challenging to wait staff would be poor management and customer satisfaction. In this profession of being a wait staff in many instances it is very difficult to please everyone one that you serve. The approach that Barcelona’s management took in helping their employees overcome the downsides of their job they gave them the green light in allowing them to do what was right in making the customers experience a happy one. In giving them this freedom, it made the wait staff feel like they were a part of the organization when it came to decision
However, not only the high quality standards of food affects the business, the staff who are presently providing the service are entitled to establishes him or her self with their tone (the sound of the voice), manner (the level of maturity), language and body language well enough to satisfy the customer and to make them appreciated of feeling more welcomed and values them as a proper customer. E.g. if a customer was about to speak the staff operating the till would say hello, may I take your order please,' and when their products are given Thank you and please come again.'
a) Good customer service is a critical component of a quality product. Collier (2011) states that service needs to be consistent, continuous, thoughtful and available. These are crucial in meeting and exceeding customer expectations. Collier also continues on to state that staff providing customer service must have appropriate skills, knowledge and personal attributes to execute a high standard of service. These skills have been identified by Collier as listening skills, punctuality, courtesy, integrity and grooming. The skills and qualities identified are reflected by the five key components of customer service tangibles, reliability, responsiveness, assurance and empathy. The five components have been provided by the SERVQUAL service measuring
...stomer service is essential in any organization. Its importance has positive implications on the business. Having an excellent customer service will motivate the organization’s employees. This will result in a win-win situation because a happy employee is a productive employee. When a motivated employee helps customers he/she will ensure that the customers are satisfied in a way that exceeds their expectations. These customers will then go out in to the public and share their experience with friends who will eventually patronize the business. In the long run the business gains more customers and increases its profits. Therefore, every organization should attempt to implement and preserve an excellent customer service strategy. This will give the organization a competitive edge above other organizations and establish a reputable image every business entity long for.
When entering a restaurant, I usually expect to leave full, satisfied, and wanting to come back again. I believe that many people expect the same thing. The way people react to service can be very different from person to person. Depending on the way the customers are feeling, or the way that the server is feeling can be a big factor for the way service comes across. Service is an important part of everyone’s lives because majority of the jobs that people preform are service related. Poor service is an unfortunate part of life that everyone comes across. The way that I react to the poor service I receive is important and can change in the blink of an eye. Whether I react in an outspoken way, by getting loud and voicing my opinion. Or if I react in a quiet or apologetic way, it can affect my server, and the people around me, and myself.
Pride , high salary pay and satisfaction during the service long-term employees are the treasure asset to the company. Younger employees get to know their long-term customers; learn to deliver more value to loyalty customers.