The Goal Summary

The Goal: A Process of Ongoing Improvement The Goal is essential in understanding author Eliyahu Goldratt’s theory of constraints. It tells the story of Alex Rogo , a plant manager at UniCo, a company that is facing a financial crisis if action is not taken soon. Alex’s boss Mr. Peach tells him that he has the quarter to turn things around for the company or they will close their doors within the year. Although Alex is the main character and person implementing the theory of constraints into the business model at UniCo. Jonah, a former college professor of Alex’s is the master and guides him through each step. Jonah uses the Socratic method and gets Alex to ask and answer many of the questions for himself which as a reader helps

The solution is to seat each customer getting a pedicure at a chair and begin the process immediately by letting the customer soak their feet while waiting for the rest of the service. With this process, there is someone in each seat, no perceived wait if someone new comes into the salon, the technician working on one pedicure and manned to that “station” is able to provide basic customer service to the other patrons because of proximity, and the other technicians can tend to their current customers without worrying about keeping the patrons waiting from

go through the process of identifying bottlenecks multiple times. In their process they work and rework what the bottlenecks in the company are until they see solid results. Once they see clearly measured results, Mr. Peach gives Alex a bigger challenge to ship one thousand products within two weeks. Alex, again faced with a dilemma of utilizing the entire capacity of the plant for one project comes up with a solution to service the customer in smaller batch sizes starting on the date he asks , this works for both UniCo and their customer and contributes directly to the goal. In the end, Alex and his team change the fate of the company leaving Alex to be promoted to his bosses position and in charge of other plants throughout his division , he is also able to promote his teammates to other positions.

In the nail salon, we’ve identified the constraint as technicians. It would not be profitable to hire an equal number of technicians to workstations as demand for service varies and runs the risk of spreading profits too thinly. Additionally, given that most customers get both manicure and pedicure services together there would still be a wait even with an equal number of technicians. Exploiting the systems constraints is understanding that part of the pedicure process is to soak, this way a technician can prep a pedicure customer while giving a manicure to another customer at a manicure