THE POSITION
The Chief Operating Officer (COO) Role
The departments to be assembled under the new COO position essentially give the new role control of all aspects of operations planning, inbound materials and logistics, pre-production engineering, production, quality, outbound logistics and customer service. In addition, the role will have a continuous improvement (CI) manager/function reporting to it, in order to internalise/embed CI processes in this part of the business.
The new Chief Operating Officer role, reports to the CEO. Points of interface between this organisational structure and the rest of the organisation are as follows:
Sales: in regard to the S&OP process, the specification of customer requirements for product and also order for formant/customer service.
Advanced Product Engineering: in regard to the introduction of new products, or substantial changes to existing products as they affect manufacturing operations
Finance: in regard to all aspects of Volgren’s planning/budgeting and reporting of daily operational performance (to enable weekly and monthly operation actual versus budget analysis to be undertaken by finance.)
The Position Requirements
The nature of the role therefore requires the incumbent to have a following attributes or capabilities:
Must be a people manager. The role requires the achievement of it objectives through people, because of its breadth of functional scope as well as managing multiple sites in interstate locations (rather than being hands-on and “managing by walking around”, for example).
Must understand the full scope of a manufacturing supply chain – not just be an “Operations” person with a focus on the Plant, or for that matter, a “Logistics” person who does not ...
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...blem solve, etc.
They must show strong people management ability, in recruitment and performance management, change leadership etc.
Finally this person should be able to demonstrate business management capability; this is essentially a commercial perspective or nous, indicating that they will have the skill to provide commercial leadership to a total business. Ideally, they should demonstrate the capability to qualify in the short to medium time frame, to be a contender for the CEO role at Volgren (as it will stand at that time).
Industry Experience
Candidates must have come from manufacturing industry. They should have worked in a fairly large scale businesses – so that they have sophisticated personal management skills and business system understanding. However they should not be bureaucratic in their style or dependant on extensive support networks.
Proficient in computer programs such as Microsoft Office, Excel, Word and PowerPoint. Solid oral and written communication skills including business writing, proper grammar and spelling. Good organization skills including the ability to prioritize work and manage conflicting deadlines. The ability to work well with others. The ability to handle conflicts with diplomacy and tact. The ability to listen and evaluate objectively.
and may also possess a good technical knowledge. A leader can be a new arrival to a
Will be able to take inputs/suggestions from the employees and use the best to improve the business.
At this level in the pipeline the leader must hold a high level of maturity as a leader. This maturity can be characterized by the leader’s ability to have empathy, good judgment and should develop strong listening skills with the ability to interpret all the information they receive (Ram Charan). Additionally, these leaders must be able to see things in the long run as well as appreciate the short term objectives. Moreover, the level of maturity needed at this management level requires the individual to think, not like a functional member of the organization, but as a businessman (Ram Charan). These leaders must view all the decisions they make in a holistic way and seek out a strategic
Coyle, J., Langley, C., Gibson, B., Novack, R. and Bardi, E. (2008).Supply Chain Management: A Logistics Perspective. 8th ed. Cengage Learning, p.366.
Managers should understand an employee’s skills and abilities to make an informed decision on whether or not to hire him. Once hired a manager uses skills and abilities as a deciding factor for an employee’s job placement within the corporation. Secondly, an evaluation of an employee’s personality helps the manager in his leadership approach of that employee. Thirdly, perceptions can be the deciding factor of whether or not a candidate is hired and or promoted. An individual perceived as fitting in may be hired to negotiate business deals. Particularly, if the individual shows a favorable attitude through actions and deeds and has strong values and behaves
According to Noe (2012), most experts believe that the most important human resource decision makes by a leader is deciding who to hire. Manager manages the recruitment and selection process. Selection for the best candidates for the job is very important in an organization because the performance always depends on employees, the recruiting and hiring is costly and the legal obligations like mismanaging hiring has legal consequence. The main aim of employee selection is to achieve person-job fit which is identifying the knowledge, skills, abilities (KSAs), and competencies that are central to performing the job. The objective of effective selection is to decide who the right people are, by matching individual characteristics (ability, experience, and training) with the requirements of the job (DeRue & Morgeson, 2007; Kristof -Brown, Zimmermam, & Johnson, 2005). The manager will do checking for reliability and validity of the interviewer. In PPNJ Poultry & Meat Sdn Bhd, the people who manage the recruitment and selection process is the Human Resource department or staffs.
Schonberger, R.J. and E.M. Knod Jr. Operations Management: Continuous Improvement. Richard D. Irwin, 1994, p. 44. 16. Selto, F.H. and D.W. Jasinski. "
According to Williams, 2014, “when companies look for employees who would be good managers, they look for individuals who have technical skills, human skills, conceptual skills and the motivation to manage,” (Williams, p. 14).
Apart from the basic Knowledge a candidate is required to prove to the employer that he/she has good communications skill, presentable, motivated, critical thinking and holds an extrovert
In every organization, different operational functions exist to ensure the smooth learning of the organization. In order for an individual to have the knowhow on how to operate the functions delegated to them they must have implicit knowledge on the functionalities themselves. Understanding markets, customers and the company goals has always proven to be a core starting point for individuals who ply their trade in the organization. The essence of the skills is evident in globalization, cooperate social responsibility and risk management issues. In operations management, the basic principles of operations should be followed to ensure that the profitability of the organization ensures the operation of the organization is
Providing sufficient trainings and courses to the higher management team. Courses such as leadership and motivational program will all...
Competent – This is my first factor to consider if the candidate has a necessary skills, experiences and education to successfully able to do the tasks needed to be performed.
My second interest in Supply Chain Management arose from my assessment that it is a ‘rational’ specialty. I understood that its simplistic applications could find solutions for essential needs of humanity. I realized that Mechanical Engineering has an enormous reach from automobiles and manufacturing to medical equipment and nanotechnology. I studied an extremely stimulating curriculum diligently focusing on Basic Mechanical Engineering and Operations research which gave me a holistic overview of the engineering field. Hence, my penchant for the range and extent of science with Mechanical engineering as the cynosure grew.
Most of their answer was to be a leader most has a available and how he deal with staff. The leader should be good follower and responsibility about the work. Also should has a vision about the future.