Telstra Code Of Conduct

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Telstra
Telstra is the Australia’s largest telecommunications company and one of biggest five companies of the country. This media company is known for building and operating telecommunication services. Telecom network, mobile, internet access, and other entertainment products and services are provided by Telstra.
Background – Telstra, now a fully privatized company was originated from government bodies. In 1901, when the federation of Australia too place, the telecommunication services were controlled by the Postmaster-General’s Department also known as PMG.
In 1975, telecommunication services were transferred from PMG to newly formed body named Australia Telecommunications Commission known as ATC and it was trading as Telecom Australia.
ATC was reconstituted as Australian Telecom …show more content…

It had to provide ‘front-line’ with frameworks, policies, methodologies, tools and assistance to counter the risks and it was handled by a Chief Risk Officer. The Third line is Group Internal Audit – this gives the independent and objective assurance on the efficiency of company’s governance, risk management and internal control processes.
Organization culture of Telstra- In the times of David Thodey, Telstra transformed. The company’s purpose was discovered again and same was the done with the beliefs. The brands were reworked.
The customer is treated as the king and thus the focus on customer services was a lot for Telstra. According to the company, it brought the culture of taking responsibility and focused on showing that it cares.
The other change in culture was to simplify the complex and working together.
Caring and sharing were considered the important factors of the culture. References
https://www.marketingmag.com.au/hubs-c/thodeys-legacy-telstra-transformed-brilliantly-connected-future/

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