Support Staff Case Study

987 Words2 Pages
bulb-icon

Recommended: Show how communication enhances good decision making

Should support staff be included in planning and decision-making? Why? Why not?
Challenges are part of any business or organization. Whether its introduction of a new line of business or retrenching, involving the support staff especially those likely to affected by the decision is always important. The support staff should be included in the planning and decision-making process since most of the time; they are the one who implements the decisions made. Realization that success of any company depends on its support staff and other stakeholders makes their inclusion in most of the decision processes inevitable.

Involving the support staff in planning, and decision-making process addresses both professional and personal stake for the employees …show more content…

Why? What might an effective communication strategy look like?

Although it is important to communicate with the support staff on major decisions in an organization, it should cover only on the issues likely to affect them. Whereas the support staff contributes to the success of an organization, they cannot be involved in every decision-making process. Strong leadership requires the support staff the support staff to understand where the business is heading to; as a result, effective leaders should use specification communication strategies to address the support staff on the company goals.

An effective communication strategy should be multidirectional, where both the support staff and the company leadership communicate business issues freely. The communication strategy used should be carefully planned before implementation. Unfortunately, many company leaders concentrate on delivery only and not in the planning process. To develop an efficient communication strategy, the management should analyze each support staff member, their impacts on the business to determine measurable communication objectives and then develop a clear and consistent message that is delivered through a suitable communication channel. Before delivering the message, its effectiveness should be measured, and adjustments made if necessary. As a leader, it’s important to listen to your support staff, sometimes they can provide valuable input essential for an effective communication process (Dhar,

Show More
Related

  • Tanglewood Case Study 3

    1424 Words  | 3 Pages

    Moreover, the company has placed great significance on open and honest communications with the employees on many levels. Even more, leadership expected a plan that would utilize all human assets in a way that would support the organization’s attitude in servicing customers and employees. As such, they found it important to centralize the staffing initiative in order to maintain the unique corporate culture created in the beginning. Every one of these strategies would be focused on centralizing staffing, brining in the best possible employees, and retaining each on a high

    Read More

  • Case Management Case Study

    546 Words  | 2 Pages

    According to the Case Management Society of America, case management is "a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy for options and services to meet an individual's and family's comprehensive health needs through communication and available resources to promote quality, cost effective outcomes" (Case Management Society of America [CMSA], 2010). As a method, case management has moved to the forefront of social work practice. The social work profession, along with other fields of study, recognizes the difficulty of locating and accessing comprehensive services to meet needs. Therefore, case managers work with these

    Read More

  • Team Communication

    1103 Words  | 3 Pages

    Throughout humankind, communication has been used from sending firer signals to the pony express; communication is a very important part of our world today. Team Leader and member should always know their audience. Managers have all the tools necessaries to get their message across from meeting, email, office bulletin board, using FedEx. No matter how they chose to get the message across effective communication is important.

    Read More

  • EDU671 Week 1 Paper

    432 Words  | 1 Pages

    The theme emerging from the data collection will support the research questions in the action plan. After collecting both qualitative and quantitative data it was discovered that the current communication strategies were inappropriate for the organization structure. The leadership style was autocratic, which gives the leader sole control over the organization without receiving input from other employees. According to the text, “leadership will need to become more focused and more distributed, because the task of leading these changes is just too large for one person” (Buczynski & Hansen 2014). An effective leader display strong communication skills by listening, communicating, and involving others in the decision making

    Read More

  • Team Dynamics

    1098 Words  | 3 Pages

    People tend to have different ideas of what constitutes good communication. It is important to define communication and ways to build effective communication within teams, in order to have a successful team output. Some people think of communication solely as speaking, but it should be stressed that up to 90% of communication can be listening to fellow team members, and only 10 % talking (Lay, 2008). There are different aspects of effective communication that should be discussed by the group when it is initially formed. In order for teams to be successful, they should define how they will communicate with each other, and define the tasks that will set out by the team.

    Read More

  • Importance of Communication in Management

    1298 Words  | 3 Pages

    Borders has taught me a lot about communication management. Being a manager, and having the first hand experience that I have makes me a very important source in this paper. We communicate everyday of our lives. You can communicate in the wrong ways at the wrong times. So, you must choose your method of communication carefully.

    Read More

  • Effective Crisis Communication

    1702 Words  | 4 Pages

    The communication process is not something that begins when a crisis rears its ugly head rather it is a process that takes place in preparing for a crisis before it happens. While the term crisis represents a blanket term used to describe many situations, each situation is unique, thus presenting different obstacles to overcome. However, with a well-established advanced plan in place an organization places itself in a position to overcome and work around obstacles. The development of a comprehensive crisis management plan is one achieved through effective communication where each member of the crisis management team has an advanced shared understanding of his or her role and responsibility during a time of crisis (du Pr'e, 2005).

    Read More

  • Leadership & Team Building in the Project Environment

    1107 Words  | 3 Pages

    Communication: it is a key factor that allows feedback between all team members, therefore enables the team to have an appropriate organizational cli...

    Read More

  • How Leaders Inspire and Influence Others

    896 Words  | 2 Pages

    Effective communication encompasses many concepts. For a leader to be effective, one must be able to build relationships between different parties. In order to build a good rapport, one must be able to recognize the strengths and weaknesses of those involved, and within oneself. Acknowledging these differences will allow for a better collaboration between team members. A leader must also have the ability to put conflict resolution theories into practice. Allowing differing points of view may challenge the original idea and will make for a more thorough decision making process. Although this may seem counterproductive, it actually ensures the best possible outcome. One must be consistent in the message presented yet be flexible, approachable and maintain a positive attitude. Allowing for different perspectives to be heard will allow team members to feel valued. This flexibility helps to solidify the concept that everyone is in this together; thus establishing an environment where all team members can have a buy-in. Encouraging team members to voice opinions and give feedback produces an atmosphere of constructive give-and-take; a real t...

    Read More

  • Essential Skills and Qualities of Managers

    1244 Words  | 3 Pages

    The knowledge managers need to possess is technologically inclined and globalized. Effective management can enhance a company’s performance by contributing to employee and customer satisfaction, productivity, and development (Noe, Hollenbeck, Gerhart, & Wright, 2010). The first skill for managers to understand and practice is communication, because it is the foundation for all actions in the workplace and it allows the supervisor or manager an opportunity to build relationships with the overall workgroup without alienating anyone in the work environment (Roper, 2005). As a manager, it is very important to be able to communicate effectively. As Robert Kent, former dean of Harvard Business School, has said, “In business, communication is everything” (Blalock, 2005).

    Read More

  • Importance of Leadership in an Organization

    1833 Words  | 4 Pages

    Communication is a very important aspect in leadership. It involves the ability of managers and other leaders in an organization to engage employees through effective listening and understanding of any issues that may be making it difficult for them to realize their full potential. The need for good communication capabilities in the workplace is to make sure that leaders give employees enough time to air their opinions before any binding directions are made. It is always necessary for leaders to remain mindful of the manner in wh...

    Read More

  • Proposal For Organizational Communication

    709 Words  | 2 Pages

    A proposal for a new communication structure is a major factor in an organization. Five concepts play a significant role in a successful communication within an organization setting. The concepts of successful communication are active listening, organizational culture, conflict resolution, and key principles of human communication, leadership strategies, formal and informal communication. There is some corporate groups formal and informal communication structure within the organization. Efficient communication is the key to success within an organization that relates to organizational communication. In an organization, communication in all area is crucial for employees, and leaders, who know and understand the significant and how to implement these concepts in the workplace.

    Read More

  • Communication: A Guide To Effective Communication

    1775 Words  | 4 Pages

    Communication is something that every body use on a daily base. It is important to communicate effectively to overcome barriers that let the message that is sent be received successfully. Effective communication is a critical component of the business structure. Managers in an organization communicate even more then a standard employee or other staff members. They communicate with employees, executives, customers etc. With effective communication a manager is able to build a maximum level of relationship with customers and a certain

    Read More

  • Essay On Effective Communication

    722 Words  | 2 Pages

    As in all aspects of personal and professional life, having effective communication is a key element of success. Effective communication can benefit your relationships with people. By conveying your message and integrating them as a member of the team and not just a subordinate leads to better production. By effectively communicating you can clearly define job responsibilities and expectations. The better you are able to communicate the less likely organizational turnover of personnel will occur. Supervisors and leaders in the professional workplace find that the most important factor in advancement and retain ability is effective communication. Senior level executives and human resources managers are stressing the importance of communication and providing more training for mid-level management. Emphasis is placed on communication being clear by being transmitted strongly.

    Read More

  • Organizational Communication

    1180 Words  | 3 Pages

    Effective communication increases the efficiency and productivity of any business. And also make the employees more satisfied. Researches illustrate that effectual and well-organized communication positively relates to the job satisfaction, performance and positive attitudes of employees.

    Read More

More about Support Staff Case Study

Open Document