Managing Sunbreak Express: A Local Coffee Shop's Struggle

1265 Words3 Pages

Dan Cone is the owner and founder of Sunbreak Express. Sunbreak Express is a small, local coffee shop that is located on 53rd street as you are headed towards Philomath. Being the owner of Sunbreak Express, Daniel has the duties to hire new employees, make sure they are all the correct fit for the job, balance the accounting books, reorder supplies and products for the shop, and most of all he has to make a comfortable and enjoyable workplace for not only his employees, but his customers as well. Being an employee at Sunbreak Express means that you must be able to take and prepare drinks in an efficient and organized manner. The employee must be able to handle stressful situations in a positive and upbeat manner as well as making sure the customer starts their day on a positive note. Daniel strives to find employees that will be efficient when taking and making drinks and someone who is willing to listen and to learn new things. It 's also very important to be punctual when in the workplace, because you can 't run a …show more content…

180). Based on Professor Houston’s lectures, employees keep a mental ledger of the outcomes or rewards they get from their job duties (Houston, 2016). Sunbreak Express employees have the opportunity to earn tips from their satisfied customers. The reason this follows the equity theory is because Daniel Cone evenly distributes the tips of the day to all the employees including himself. This is an example of the equality principle. Daniel believes that evenly distributing all of the tips to his employees creates an equal sense of accomplishment from all of his employees. When all employees perceives themselves as equals, there is no further action required according to the equity

More about Managing Sunbreak Express: A Local Coffee Shop's Struggle

Open Document