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Influence of emotional intelligence and job satisfaction
Why emotional intelligence in the workplace is important for employees pdf
Why emotional intelligence in the workplace is important for employees pdf
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In the hospital setting, being able to work well with other colleagues within the department is indispensable to efficacy and effectiveness in patient care. The situation of the night shift described by relations between two female CNAs with 20 years’ experience each and the new hire CNA within a mark positioning is conducive to conflict. Both CNAs attitudes changed toward to work and work environment gets more unpleasant since new arrival. The conflict may be characterizing the detection of transformations between a group of employee’s dues to difference in values, attitude, beliefs or goals (Sullivan, 2013).
Sullivan (2013) described structural conflict as poor communication, competition, opposed interests, and lack of combining insights
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Some of the employee’s attitude depends on job satisfaction. The levels of feeling can arise or drop and they value toward a job increase or decrease. If personal values are steady with the organization’s value a sense of accomplishment, happiness between the person, job satisfaction, and goal achievement pull the right direction both CNAs. Some employees are dissatisfied with floor job or organization and unintentionally affect other and cause pressure. Others female, had many problems dealing with men who are pressured by skills and capabilities. Persuading competition could lead to resistance, among other CNAs. Staff turnover with higher degree in education benefit workplace with profession relationships, but both CNAs differences of values, confusion and uncertain beliefs based on the personalities do not cooperate well are all …show more content…
Both experience CNAs has demonstrated different attitude, patient care and lack of support to new co-worker. In fact, they may not be perceptive their behaviors are affecting the patient care and group as whole. By pointing out the issue to both experience CNAs as, “It would help me if you trained and guide new CNA “rather than, “You are ignoring, sabotaging, resisting, and affecting patient care.,” both CNAs are very possibly to react positively. However, if the issue cannot be resolved successfully this easy way, the selection of a strategy should consider by team
Employee job satisfaction is also an issue faced by Coastal Medical Center’s staff. It is important the employees enjoy their job so that performance will be efficient and of higher quality. When employees are satisfied and happy with their job, performance improves and it becomes apparent to the patients. It was also mentioned that the staff does not have a chance to be heard b...
Personnel selection. Annual Review of Psychology, 48(1), 299-337. Kramer, M., & Hafner, L. P. (1999). Shared values: Impact on staff nurse job satisfaction and perceived productivity. Nursing Research, 38(3), 172-177.
What happens when a conflict occurs within the nursing department (s)? How does resolution occur? It depends on the people involved when it comes to conflict, when it’s between staff then I request that they try to address among themselves first, but if that does not work or if it’s a very sticky situation then I get involved, first I try to get information from both parties separately then from them jointly, normally that well works pretty good since it gives them an opportunity to vent or let the feelings out, I then use that as a teaching moment. When all this is happening the staff have to sign a form stating the issue was discussed and what the outcome is, if unable to resolve then it goes up to the administrator. For the most part conflict has led to tension between people involved and to be honest with our team work suffers, I try to deescalate this issues because it gets too far.
This characteristic stands out the most for nursing, because of its nature of stressful work environment with heavy accountability. It is unavoidable to observe general stress, role strain, and burnout from some nurses at the clinical sites. Cabrera states that the research shows that positive employees are directly related to greater productivity and better decision making (Cabrera, 2012). The positive nurses at the clinical sites focused on professionally achieving their daily goals yet managing to stay in positive mood. Many times, those nurses’ positive vibe aided in encouraging the other nurses and staff to be more like them, resulting in a better work environment. Cabrera also talks about the mental benefits of positivity, which is mindfulness of the surroundings (Cabrera, 2012). Being mindful of the surroundings helps with the ability to take in more information. This may benefit the nurses who always have to collect as many information in order to provide effective patient
The purpose of this paper is to discuss the issue of incivility in nursing and how this affects the work environment, the importance that this has in the microsystem and the nursing profession and how suggestions on how to create healthy work atmosphere through my advanced practice in the family nurse practitioner field.
Considering the healthcare community is composed of such a large and diverse population, a nurse must realize that conflicts will arise, but more importantly, the nurse must effectively manage those conflicts. Having an understanding of the differences that exist between varied cultures, generations, and disciplines will guide the nurse in resolving conflicts. This foundation allows the nurse to better understand how people perceive and respond to others and the environment during a time when resolution is needed. Establishing trust with ones colleagues is another step toward resolving conflicts. Team members are much more likely to be open and motivated to come to a resolution when they trust in a leader....
Nurses are always exposed to situations or often interact with others where their values or belief might contradict with others. Conflict can often lead to distress and increases stress in the workplace environment, however if handled appropriately it can promote growth and understanding amongst the staff.
College of Nurses of Ontario,(2009).Practice Guidelines: Conflict prevention and management. Retrieved April 3, 2014 from http://www.cno.org/Global/docs/prac/47004_conflict_prev.pdf
Conflict is the most problematic issue that we are facing in healthcare now days. As Nurses we deal with conflict daily at work. As result the manager has to resolve conflicts among staff to work towards working together to improve better patient outcomes.
I have developed knowledge about conflict management theory, especially the importance of trying to achieve a win-win situation between the two different leadership styles, to be precise, autocratic and democratic. It was not an easy task to manage a conflict situation as a learner, but acquiring this new knowledge and experience has helped me to build my confidence and identify not only my strengths, but also weaknesses, which I am going to work on in the future as a newly qualified nurse.
Northam, S. (2009). Conflict in the workplace: Part 1. American Journal of Nursing, 109(6), 70-73. doi:10.1097/01.NAJ.0000352483.09112.b4.
Although there is a plethora of possible sources of conflict in any workplace, the ones in this case are rather explicit. These include personal differences, Informal deficiencies’, role incompatibility, environment stress, perceptions, and expectations. Personal differences could be related to personal values, physiognomies, family bonds or ties, and material belongings.
Singh and Loncar utilized information from two hundred registered nurses who are union members to gain insight upon the changes nursing and hospital management should make to reduce turnover among the nursing staff and gain the maximum benefit from their employee investment. Employees who become disproportionally dissatisfied with their employment fail to strive for the best possible output and instead perform to the bare minimum of standards. This may cause failure to meet service standards, leading to customer dissatisfaction.
Based off of the gratification an individual contains towards their work, job satisfaction is a key. The productivity could either be positive or negative, while the relationship between the productivity and satisfaction may not be consistent. There are multiple internal and external factors in job satisfaction that can impact the behavior of an employee and engagement over time. The way the worker’s attitude concerning their field affects the performance they perform on a daily basis. One who is satisfied with the job they do, succeeds at what they do.
In the workplace, disagreement or arguments may arise due to several reasons. This can further result into a state of antagonism or opposition, resentment, avoidance, verbal assaults, and inability to work together. Such may arise due to personality clashes, differences in style, differences in leadership, interdependence conflicts and differences in the background or gender. With reference to the conflict between Norm and Norma, disagreement arose due to differences in styles. This is because Norma was after quick result from the initiated project while Norm believed he could work from home and still meet the expected standard. However, Norma expected full commitment from all the staff under her. For good working relations, conflicts should always be resolved and hence improve good working relationship among the employees both the juniors and seniors. Professionally, conflicts can be solved via two models; circle of conflict and triangle of satisfaction (Susan Holton, 1998).