Stakeholder Analysis: The York Water Company

Our textbook defines Stakeholders as “Individuals and organizations who are actively involved in the organization or whose interests may be positively or negatively affected as a result of what the organization does.” (Carpenter, Bauer & Erdogan, 2012, p. 191). One method of deciding who key stakeholders are, is Stakeholder Analysis or “A range of techniques or tools used to identify and understand the needs and expectations of major interests inside and outside the organization environment.” (Carpenter, Bauer, & Erdogan, 2012, p. 192). The first step in Stakeholder Analysis is identifying Stakeholders, and the first step in identifying stakeholders is to determine the influences on the mission, vision and strategy that an individual or organization may have. There are four categories of stakeholders; Organizational Stakeholders, Capital-Market Stakeholders, Product-Market Stakeholders, and Social Stakeholders (Carpenter, Bauer & Erdogan, 2012 p. 193-194).

194). According to the mission statement for the York Water Company, which is my local water company, they employ highly dedicated workers encouraging them “to achieve their highest standard of performance while earning a fair return for shareholders.” (The York Water Company, 2016). Managers and employees want the company to succeed because this ensures that they have a job.
Capital-Market Stakeholders include shareholders and other financial institutions that may be involved (Carpenter, Bauer, & Erdogan, 2012, p. 194). The York Water Company is “the oldest investor owned utility in the United States” and “has functioned continuously since 1816.” Currently, York Water Company has 12,850,000 outstanding shares. (The York Water Company, 2016). Shareholders own stock in the organization and their interest in company success is that they see a return on