Soft Skills All Support Technicians Should Know

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There are many soft skills that a support technician should know before on working with customers on the job to help on any issue the customer may have. The soft skills that technician should know are “helpful attitude, respect. good communication skills, ownership of their problems ( meaning if you make a mistake take full responsibility ), dependability, credibility and of course professionalism. These are the soft skill that all technician should all have when working with customers.

One of the first soft skills that all technicians should know is “respect”. The reason for have this soft skills is because having respect is showing the right attitude, if you respect a customer then the customer would show you respect. If you give the respect that people deserve then people would give you the respect you deserve. Showing respect and by consider yourself a guest at the customer’s site you would make the customer happy and on see you as a profession.

The second soft skill that all technicians should know is “good communication skill”. The reason for all technician to have good communication skill is, because with good communication skill lets you to be able to talk to people very well and cooperating with other people and also customers that you would be working with on your job. Good communication goes also well with people you work with to being able to talk with your co-workers and also your boss, having this soft skill will help you in your live.

The third soft skill that all technicians should have when on the job is “ownership”. Having ownership, or taking responsibility on any mistakes you make on the job and not telling the customer its there fault. If you take responsibility for your own actions then you can just move...

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...make sure your support is the best than any other all the time.

In conclusion these are just 5 out of the many soft skill that all technicians should have on the job and with your company. The reason to have these soft skills is to make sure you are the best support company that you guys can be. With the list of soft skill, all these soft skill go with one another they all work together. Like credibility goes well with respect and professionalism, have a good communication with a helpful attitude goes well together, because if you have a smile on your face then your customers would be happy to have a technician working and understanding what is going with your computer. With all of those soft skill go hand-to-hand with one another, and that is the reason why why technicians should have these soft skill in the working with other people or talking with other people.

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