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Key Elements Of Effective Communication
Key Elements Of Effective Communication
Key Elements Of Effective Communication
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Samirah sat in the community room at the beginning of the shift and during rounds upon entering her room, staff observed debris scattered throughout the room, as well as in the hallway area. She had even placed bags outside in the hallway area and directly in front of her bedroom door which staff removed and placed to the side. When asked what her reason was for positioning the bags in front of her door, Samirah became argumentative and defensive; trying to talk over what staff was trying to say to her. When staff was able to get her to listen I reiterated the hazards and safety issues associated with the condition of her room and the positioning of the bags in front of her bedroom door. Staff is starting to notice a negative pattern developing …show more content…
She tends to avoid any meaningful conversation around the issue by either avoiding discussions, ignoring requests, becoming defensive, or simply shutting down. On the other hand, one of Samirah's strengths is her ability to selectively focus on what she deems is of interest to her at any given moment, as is evidenced by the various tasks staff has observed her engaging in around the facility, such as making gifts for others (peers and staff), cooking, creating her art work, and jewelry pieces. In a previous conversation, she expressed an interest in doing a sewing project, thinking outside the box; staff will try to stimulate her interest in concentrating by suggesting we work on a sewing assignment together. Perhaps, this will be the impetus to increase her motivation and concentration. In addition, staff will continue to explore and finds ways to support and encourage this participant. And although at times it can appear and feel as though we are not making progress with this participant, it must be kept in mind that the option of giving up or giving in is not a viable solution to the issues associated with this
In the conflict presented in New Graduate Nurse Orientation, we see that there is a new hire to the floor. Recently graduating from nursing school Helen really wants to fit in with the fellow nurses on the unit. Helen wants to belong to the unit as a whole and is looking to her preceptor Ashley as they one to help facilitate not only her transition from nursing school to the unit, also the transition to being a part of the unit through the camaraderie of the fellow nurses on the unit. What Helen begins to learn is that there is a hierarchy on the unit, which Ashley is in the so called “in crowd”. Throughout Helen’s orientation, Ashley is constantly on her cell phone dealing with personal issues, or a way from Helen when she is need of guidance with alarms and equipment that she is unfamiliar with. Helen being new did not know what she needed or did not need in orientation. When approached by a more seasoned nurse that is not in the “in crowd” as to
The LPN-Team Lead contacted the social worker about Dr. Sundaram’s patient. The patient is a single, Caucasian grandmother and mother of two; she is alert and orientated to person, place and time. The patient reports that she lives with her 16 year old daughter and 3 month old granddaughter. The patient states that she works two jobs, one full-time and one part-time job and she assist with the care of her new granddaughter while her daughter is a work. The patient report that she is feeling (angry) and hurt because her boyfriend of 11 years cheated on her when she was in the hospital and left her a month ago; this and the loss of her child last year at 6 months gestation in addition to her CHF, COPD and influenza appears to have left the patient feeling of depression and hopelessness. The social worker noted that the patient scored a 19 on her PHQ-9, although she denies thoughts of suicide at this time. The patient states that she suffers from insomnia and gets approximately 2-3 hours of non-continuous sleep a night.
Cunningham, M. (2012). Integrating Spirituality in Clinical Social Work Practice: Walking the Labyrinth (1 ed.). Upper Saddle River: Pearson Education Inc.
Anne the community nurse was not using effective communication whilst communicating with the patient John. This was evident throughout the duration of Anne’s conversation with John, as she was asking various questions at one time and did not give him a reasonable time to respond.
The social workers in both videos gathered information regarding each of the client’s issues. Another common denominator in both videos is that both of the social workers repeated what the client had said in their own words to allow the client to feel heard and understood. In the first video, social worker Karen asked direct questions relating to Mike’s alcohol addiction while also addressing how the addiction impacts his relationships including his marriage. Karen also addressed inconsistencies with the client doing so appropriately and quickly. It appears that in the first video, Karen focuses on the reality of the issue at hand to assist the client with establishing and accepting
Shaniah Hutson entered the 1031’s side of the building and entered into the office where both staffs were located. Staff asked Shaniah if she wanted to take her medications this morning. Shaniah replied, “No, I have an eye appointment today.” Staff N.E. responded to Shaniah explaining that the eye doctors should be closed, and we are short staff. Shaniah walked out while looking at her phone into the living room. Staff N.E. asked Shaniah to contact the office to see if they were open. Shaniah started to get smart by saying, “What am I calling for? Y’all need to take me, and pay for it.” Staff K.H. explained that the way Shaniah was talking to staff was rude. Shaniah replied that she does not care. Shaniah continued to talk at staff from the
If I was the social worker in case 3.3, it would be difficult with me to confront the husband about the information that I heard. Of course, I would want the husband to be honest to me about his extramarital affair, however, I do not want to force him to admitting to such an action. The man might be receiving the help that he needs without me knowing about his extramarital affair. On the other hand, being he is seeing me for counseling regarding his marital concerns, becoming aware of this third party is likely to be beneficial. I would not want to directly tell him that I discovered some things about him, because this will cause a lot of issues that I am not technically a part of. For example, conflict between him and his wife might arise for a variety of reasons. The man might not have known that his wife was also seeking services and once
This essay aims to explore the characteristics that make a good quality social work assessment in child care. Martin (2010) stated that there was “no single agreed definition of social work assessment.” Coulshed and Orme (2006, p24) did not offer a formal definition but they described assessment as “…a basis for planning what needs to be done to maintain, improve or bring about change in the person, the environment or both.” According to the Maclean and Harrison (2015) good assessments must be “purposeful and timely.” This is because practitioners need to be clear about why they are carrying out assessments and what it is they wish to achieve at the end of that assessment.
Paul is a midwife manager working on a very busy postnatal ward. The ward is very short staffed and he feels that resources are overstretched resulting in midwives cutting corners, deteriorating standards of record keeping and women being sent home too early due to pressure on beds. Paul has reported this to his line manager but has been told that in the current economic climate there is nothing that can be done. Paul informs his line manager that he is planning to go to the media to express his concerns about care in the unit if conditions do not improve. On the next shift Paul refuses to take any more women and babies from the labour ward as he feels the ward is too busy and short staffed.
She needs to encourage the staff to become empowered and help the staff to resolve that behaviors that are contributing to the feeling of powerlessness.
Her attitude affected the overall mood of the department. It is important that Gene lets Kathy know that is not acceptable behavior and there are options available to her for getting help if needed. Gene does not want to lose an exceptional employee just because she is going through a hard time. However, if she does not change her behavior she could be transferred or even lose her job.
Research is a necessity when it comes to providing services. Social Workers need it to be able to determine their clients ' needs, to see what resources/services they have access to and if their client doesn 't have much access where can they get it. Research is also used to see how effective an intervention is and whether it would be a right fit for their clients. It provides social service agents with ways to identify problems within their clients, communities, organizations, and the government. Also it helps them to create ways to aid in effective change. It is very beneficial when a social worker needs to "assess the needs and resources of people in their environments, evaluate the effectiveness of social work services in meeting people
As I assert my biophysical to the best of my current knowledge, during the time of my mother pregnancy she was very healthy; therefore I was born without any form of complications. I also had no form of physical birth defects at birth. Neither of my parents never used nor suffer from any form of substance abuse. My mother’s health history consists of the fact that she is a diabetic and also has hypertension. My father health history consists of hypertension and heart disease. Unfortunately, my mother could not recall many milestones from adolescent years, but those she does remember are that I started walking at around six months old and by the time I was one-year-old I was potty-trained. Unlike most kids by the age of two, I knew how to spell
This approach has much future promise particularly in the context of economic challenges and resource constraints. Since the African continent has problems with lack of resources it is wise that countries adopt this approach and move away from the remedial one which is costly. The developmental approach is highly friendly with social work’s historical values and commitment to achieving social justice and human rights (Midgley & Conley, 2010). However, there are limitations facing the developmental approach in social work.
The social work profession is defined as “a practice-based profession and an academic discipline that promotes social change and development, social cohesion, and the empowerment and liberation of people (ISFW, ‘Global Definition of Social Work’, 2016).” The definition may be true about the profession but it is more in depth than just that. To me, the profession’s primary focus is to help others through life as much as we can while letting them make their own choices and guiding them. In society, social workers are utilized in many different nonprofit and government roles. They serve the community in many different ways from monitoring parent visits to helping people through mental illnesses. Human beings are so complex and things that happen