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Retail business management 1 chapter 3
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· Production Department The production department at Sobeys will look after the land and the buildings that they own or rent. In most cases Sobeys owns 5 stores to one warehouse. Sobeys production department also makes sure that all the necessary equipment is in working order and there is enough time. They make sure that the delivery trucks are working and if any thing like a meat grinder or an oven needs repairing that it gets done. They also check to see that the cash registers are working. They can check this through a central computer that is connected to all the cash registers in the region (Sobeys Ontario). They also look at the type of people they need to do the necessary jobs then relay it back to the Human Resources department. They will have all the operators who will drive forklifts at the factories and truck drivers. Also the support staff processes the orders for new equipment and tools. They also hire support staff to do the jobs that Sobey staff aren’t trained to do (plumbing, electrical). They also have managers who make sure that everything is running smoothly and that no one is wasting time and everyone is getting the proper amount of breaks. They look at the raw materials that is used for the bake shop and meat department and make sure that there is enough stock in the warehouse to last until there next bulk order comes in. Then that bulk order is broken down into smaller but still bulk orders for the different stores to use. Some products are delivered straight from the suppliers warehouse to the store. They also make sure that the product isn’t damaged when received or sold to consumers. Some other areas that the production department is in charge of is quality control, making sure that the product is made to the best it can be made, meeting deadlines, making sure the product reaches the store on time and that anything that has to be made or cut is done on time. They also look at keeping the product cost efficient but this sometimes shows in their products. Sobeys sells to a variety of people with very diverse economic backgrounds. So they sell high quality products that cost more and not so good products that cost less. · Marketing and Sales This department at Sobeys looks at ways that they market themselves and the amount of sales.
Since 1901, Walgreens has had a strong passion for customer service. The founder, Charles Walgreens, goal was to create a drugstore that was like no other. He said that for as many drugstores as he had worked at, he had never worked for one that had a focus for good customer service and low prices. Walgreens has grown by leaps and bounds since 1901 and is now recognized as the leader in the market with over 7000 stores. Charles Walgreen had an eye for good managers. He said he was able to pick people that he knew were smarter than him so to promote them and make them the heads of his drugstores. As a store manager, not only is it your job to run a store which includes ordering, customer care, and inventory control, but also it is your job to manage the staff. As a part of managing staff, it is their responsibility to hire, train and develop, and terminate if need be. While there are many jobs to choose from when it comes to HR and employee staffing, I choose this one because it is by far to me the most intense.
With the ability to control its stock and see at a glance how any store is performing, Wal-Mart is able to keep its finger on the pulse of its business and make critical adjustments as necessary. The low transportation costs it achieves with its own transportation system makes it possible to deliver goods to different stores within or under 48 hours, and transportation costs are only 3% of the total costs, as compared with 5% for their competitors ("Wal-Mart 's Supply Chain Management Practices: The Benefits Reaped"). Its advanced methods of transport, This combination of technology and down-home attention to customers as people makes Wal-Mart hard to beat on any soil, and it uses the winning formula to maximum advantage.
departments. They offer so much more freshly prepared foods than Wal Mart does. The produce
Within the sales division of Frito-Lay the management system runs as a chain of command with the sales representative being the last line of defense between the company and the customer. The sales representative receives his sales plans and product placement orders form the district sales leader who receives his orders from the zone sales manager and so on up the chain. Ultimately the role of increasing sales and product recognition rest on the shoulders of the sales representative.
Macy 's strategy is to provide a "localized merchandise offering and shopping experience to targeted consumers" (Macy 's Inc., n.d.). Macy 's generates primary revenue through the sale
Employee satisfaction is as important as customer satisfaction when it comes to The Home Depot. Policies such as the open door policy and no retaliation policy are some of the way they make sure the employees are able to communicate to management. If not, they are able to call Human resources or the aware line anonyms to make a complaint. A survey is given every year to find out from the employees how they feel about the company. The survey is used to give the employees a voice and fix issues they might be having. Employees also receive many benefits including 15% discount on stock, 401 k plans, heath insurance and many more. Employees do get discounts on several different companies but unfortunately do not receive any discounts on instore items but maybe it is something they can look into in the
Explain giving examples how Woolworths should go about HR Planning? Human Resource Planning (HR) is the identification of the future labour requirements needed by a company and how these are going to be met. It is the process by which a company ensures that it has the right number and kind of people, in the right places at the right time, doing the things for which they are economically most useful. It is a method for determining future human resource requirements and developing action plans to meet them. It is defined as a strategy for the requisition, utilization, improvement and retention of an enterprise’s human resources and it encompasses the subject concerned with the developing range of manpower policies, including those for recruitment, deployment, development and retention.
Ownership and control of production ; vertically integrated manufacturing operation to enable its constant introducing of new items and also ensure short lead time
Local Inventory. Another approach is to have all inventory available at the store at all times. This allows for the centralization of cooking capacity. The main risk is obsolete inventory and the need for extra space.
The methodology of Woolworths supply chain management is to develop the optimum product flow across their products and goods in regards to quality, cost, inventory and strategies. It is completely a fair procurement and logistics to provide customer satisfaction in terms of needs.
MARKETING DEPARTMENT The aim of this department is to make sure that the business produces goods that consumers would want to buy and sell. Activities of marketing and sales department at Sainsbury's: Market Research: this type of research is a research that Sainsbury's would like to find if a product or a service is suitable for the consumers. This is because they can find out what kind of products or services the consumer's wants. Sainsbury's would also like to find out about if the product exists, if so, how would they manage to improve it. There are two types of research Sainsbury's could use 1) field research and 2) desk research.
The benefits or competitive advantage Wal-Mart derived over the years from its supply chain management practices is also covered. The reason Wal-Mart is ahead of their competition is because they invest in technology in the 1980s. This investment paid off in the long run. Wal-Mart invested heavily in IT and communication systems to effectively track sales and merchandise inventories in stores across the country. They have set up own satellite communication in 1983. Employees at the stores have the ‘Magic Wand’ at hand. These barcode scanners allow you to check the prices of items at that particular store by scanned the barcode on the product. This is especially helpful when there is clearance that isn 't always marked and sometimes clearance items are cheaper than they
Wal-Mart Stores, Inc. is a renowned retail goods superstore that sits atop the Fortune list at number one. It would be very difficult to find an individual who is unaware of Walmart’s position as the largest brick-and-mortar retail chain in the world. The company has thrived over the past few years and continues to grow by effectively managing its store operations and distribution strategies. One of the major contributors to the business consistently meeting market expectations is directly attributable to their management approach. Walmart has revolutionized the way retail companies manage their supply chains in more ways than one.
This is the activity carried out by organizations that own production sites, and their performance has a major impact on product cost, quality, speed of delivery and delivery reliability, and flexibility [8]. As it is quite an important part of the supply chain, production needs to be measured and continuously improved. Suitable metrics for the production level are as follows. Order lead-time, the total order cycle time, called order to delivery cycle time, refers to the time elapsed in between the receipt of customer order until the delivery of finished goods to the customer. The reduction in order cycle time leads to reduction in supply chain response time, and as such is an important performance measure and source of competitive advantage [9]. It directly interacts with customer service in determining competitiveness. Range of product and services: According to [8] a plant that manufactures a broad product range is likely to introduce new products more slowly than plants with a narrow product range. Plants that can manufacture a wide range of products are likely to perform less well in the areas of value added per employee, speed and delivery reliability. This clearly suggests that product range affects supply chain performance. Effectiveness of scheduling techniques is another important measure of supply chain effectiveness. Scheduling refers to the time or date on or by which
Inventory management involves planning, coordinating, and controlling the acquisition, storage, handling, movement, distribution, and possible sale of raw materials, component parts and subassemblies, supplies and tools, replacement parts, and other assets that are needed to meet customer wants and needs (Collier & Evans, 2009). In order for business and supply chains to run smoothly, they must meet all the listed requirements for effective inventory management. Thus, inventory management must be managed wisely in order to be a successful an...