Shadowing Reflection Paper

Recently, I had the honor of shadowing a most excellent individual, who enlightened me on some aspects of leadership, while validating what I have learned. This exceptional individual was Linda Lewis of Canal Insurance Company; she is the Assistant Vice President of the Claims department at the company. I have met her before I was to shadow her, and interview her, but it was only in passing. Like many great leaders, she empowers others to achieve new heights of productivity. At times she may be authoritative, but it is always clear that she cares for all that she works with. Through shadowing her, I learned how to promote understanding, and to be firm, but in a respectful manner. It was clear throughout the interview, and shadowing her, that

We were talking about how it is one of the jobs of the CEO to promote the reputation of the company, and one of the ways of doing so was to advertise the reliability of the work done by the Adjusters in the company. The point was the company depends on the integrity of people of all levels in the company, enlightening the trainee about the value of their job, but this also brought up how the company’s “ trustworthiness was only as high as the balance of its personal integrity account” (Corvey, Merril, and Merril et al “ The Power of Goals” Byrd 312). This led back to a discussion on the vision of the company. One of the visions of the company is to make as much money as possible, but not for selfish reasons. It is the duty of the company to pay of any claim that a customer has, no matter how long they were a customer, and if they do not have the money to pay for the claim, they fail a customer, or if they are barely scraping by, and to pay for a claim they have to raise rates, they have failed all customers. This led me to dwell on my previous assumptions that the constant search for profit was entirely selfish, and this led me to the revelation that I must always seek the full truth in all