Objective of study :
• To analyze the awareness level of people with reference to E-Banking.
• To observe the frequency and the factors that influences the acceptance of E-Banking services.
• To determine the satisfaction level of people.
• To comprehend the problems encountered in by people while using E-Banking services(ATM, Phone banking, etc)
Need of study :
To comprehend customer perception towards E- banking services.
This study will help banks to customize the e-banking services , according to customer need
To comprehend the concept of e-banking
To get acquainted of various aspect of e-banking .
Scope of study :
• Area of study is Uttam Nagar ,New Delhi
Limitation of study:
• Time period was inadequate, so inadequate time period to collect Primary Data.
• Interacting with people was challenging for a moment
• Poor reactions because some respondents replied without understanding the question.
• Semantic problem with senior citizen while filing questionnaire, Questionnaire in English and they know Hindi it’s difficult to persuade them.
4.1 MEANING OF RESEARCH
Research in common speech refers to a search for understanding.
One can also define research as:
“A careful systematic, patient study and investigation in some field of knowledge undertaken to establish facts or principles.”
“Research encompasses crucial and redefining obstacles, framing hypothesis or recommended solutions, collecting, unifying and estimating data, making inferences and reaching conclusions and at last prudently testing the assumptions to define whether they fit the formulating hypothesis.” Research Methodology is a systematic way which consists of series of action, necessary steps for carrying out re...
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...ngly Agree Agree Neutral Disagree Strongly Disagree
Security issues Strongly Agree Agree Neutral Disagree Strongly Disagree
Technical problems Strongly Agree Agree Neutral Disagree Strongly Disagree
Unawareness of latest e-banking service Strongly Agree Agree Neutral Disagree Strongly Disagree
Feel risk about hacking of passwords Strongly Agree Agree Neutral Disagree Strongly Disagree
• YOU STILL VISIT THE BRANCH OF THE BANK IN PERSON SINCE YOU STARTED MAKING USE OF ONLINE BANKING SERVICE? YES /NO
• REASONS BEHIND LESS USAGE OF E-BANKING SERVICES?
LACK OF INITIATIVE FROM BANKS ILLITERACY LACK OF COMPUTER KNOWLEDGE OTHER REASON
• WANT TO USE E-BANKING FACILITIES IN FUTURE YES /NO
YOUR OPINION REGARDING THIS SURVEY
The costs associated with the online banking operation were out weighted by the benefits provide by the program. Resource had to be taking from other areas of the bank in order to start the program, which included creating the website, make it secure and promote it to customers. However, many benefits also came with the creation of this program. The first would be that it changes the patterns in customer uses of different banking channels. In active users of online banking there were drops in the use of some on the other banking channels. Another benefit is the retention that was created by online banking. This happened because once a customer entered all their information they saw it as a buried to switch bank and have to do it all over again. Therefore, customers would stay more and longer with their current bank.
receiving money by means of computers in an easy, secure and fast way using an account-based system. This can be
Moreover, the study also suggests new directions for future research and provides implications for managers involved in UCB banking and service marketing. We hypothesize the effect of UCB awareness, usability, reference group, disease history and price on perceived risk in UCB banking for personal use. The variables selected based on extensive review of literature.
Initially the bank’s core banking system was product oriented, but the need of the hour was to develop a customer oriented system, because the challenge is to build customer loyalty, cross sell, and enhance repeat business.
Mantel, Brian. “Why Don’t Consumers Use Electronic Banking Products? Towards a Theory of Obstacles, Incentives, and Opportunities.” FRB of Chicago Working Paper Series No. EPS-2000-1 (2001): 1-44.
In today’s world, a Smartphone has become essential part of daily life. There was a time when transactions happened through barter system. Thereafter was the emergence of notes and coins. And presently, the world is moving towards the “Digital Wallet”. Due to technology, mobile users can use their Smartphone to make money transactions or payments by using applications installed in their phone. Digital wallet system is an essential part of electronic commerce. E-commerce provides the capability of trading on the internet. A digital wallet is a virtual service used as a substitute for physical cash. The present study tries to study the various factors that can affect a consumer’s
Nowadays, the technology are increases rapidly. The RBS also improving in their bank technology. As example. RBS created a website. This website may control the relationship between the bank and their customers. To make their relationship a good, the website will produce a forum or site to easy the customer to give their opinion, suggestion or to tell their problem that they having when using RBS bank account. As an international bank, it need to improve their products and services or technology in getting the customer stratifications. It also need to make customer trust to using RBS.
Research is systematic way to find out facts and knowledge as Kothari (2006) has analyzed that research is the pursuit of truth with the help of study, observation, comparison and experiment; the search for knowledge through objective and systematic method of finding solutions to a problem. However there are two types of researches one is by Purpose and other is by method. The type by purpose falls into three categorize such as Basic, Applied and Action Research.
The general objective of the study is to assess the effects of mobile banking on the prospects of the banking industry
Communication modern technological tools that have been enhanced by Information Technology are having an impact on changing the very structure and communication of banking. That is, clients are enabled to make their banking transactions whenever and wherever they want. Bank clients, by just logging on their online account, can transfer any amount of money from their account to any other account, check their last processed banking transactions and apply for loans and other banking services. According to Keyes ( 2000, p.591) 'electronic checks provide consumers with the benefits of convenience and safety while allowing billers to maintain their existing depository relationships with their banks'. Further, e-mails has enabled bank employees to notify their customers of any new enhanced bankin...
Research which is also known as the search for knowledge is an art of scientific search for specific information. According to Clifford Woody, the research includes defining and redefining problems, formulating hypothesis and suggested solutions, collecting, organising and evaluating data, making deductions and reaching conclusion and further testing whether the conclusion will fit into formulating hypothesis. Research Methodology is a scientific and systematic way of finding solution to a problem. In this research, researcher has studied various steps for research like problem along with the logic behind them. For this study, researcher must know various research techniques like mean, mode,
Research methodology is a systematic way to solve a problem. It is a science of studying how research is to be carried out. Essentially, the procedures by
Striating from the research idea to the culmination of the findings, the research process entails many segments, all of which are imperative. By choosing the research methodology, the researchers can formulate the path to be used in conducting the study and reporting the findings. The methodology helps in the search of literature, development of research questions and the creation of the most suitable study design. It also assists in the interpretation of the results and the publication of the findings in journals.
Every research study should describe the methods used for collecting, analysing and interpreting data. Research methodology is a systematic solving of the research problem and includes all the tools and methods used in the research process.
The first online banking system was created in 1980 in New York, and was adopted by four main banks; Citibank, Chemical, Manufacturers Hanover and Chase Manhattan. The sector needed an innovation in banking systems because of growing consumer demand for service improvements as well as fear of losing market share. In the beginning, online banking was treated at private customers and small companies, to help customers have easier access to their bank accounts, however, now it achieves a global reach through the population. (Cronin 1997) In today’s world, electronic business (E-business) is very important especially for the banking system, plays a fundamental role in online banking (Nasri 2011). A true definition of online banking is difficult, because this system is connecting with different services which are constantly evolving. Access to online banking is possible through the internet, phone or even television. (Daniel, 1999; Mols, 1998). This ‘open system’ is available to the customers twenty four hours a day, seven days a week. This is a multi-level organized system, which helps people pay bills, check credit cards or even arrange mortgages without leave their houses. (Singer 2012)