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Communication skills:quizlet
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This is a response to the counseling memorandum I received from you on February 23, 2017, on “outdated information”. On February 17, 2017, I called Crystal Haas, about a local transaction request (LTR) that I submitted for disposition of receipts for the Non-custodial refunded (NCP) escrow. The LTR was marked by SMI worker as being completed, but receipt were still in NCP refund escrow.
Ms. Haas made the assumed that I was working from “outdated information”. During our conversation I mention to Ms. Haas, that my notes (personal) stated receipts in NCP refund can be deposition to other accounts. Ms. Haas then asked me where did I get the notes, I was referring to from. I mistakenly stated the name Melody. Somehow Ms. Haas came to the conclusion that I was talking about Melody whom was formally employed with the ACS -Xerox.
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As it stands the counseling memorandum gives the impression that I called Ms. Haas and hung up and this simply was not the case. I asked Ms. Haas questions about the disposition rules, trying to get a clear understanding on this matter. It was during this discussed Ms. Haas voice became very irritable, because she was unsure how to answer my questions, she started to repeat herself over. She thought I was questioning her knowledge. Realizing this I decided to end the
In the video, Whose Records, the client demonstrated frustration with her current counselor and made a request for her medical records in order to transfer to another counselor. During the conversation, the counselor remained calm and respectful to the client regardless of the clients’ disrespectful approach. I do not agree with the challenge approach made by the counselor regarding the client seeing a different counselor every three to four weeks. That seemed to increase the level of tension on behalf of the client. I feel a better approach would have been to allow the client to express her concerns regarding her current treatment. After which, the counselor could explain the process of obtaining her medical records along with requesting the client to sign the appropriate release of information to acquire her records.
Mrs. Hylton is a 45 year old female who presented to the ED via LEO under IVC by her therapist, Melanie, from ADS. Per documentation Mrs. Hylton denies suicidal ideation and homicidal ideation to nursing staff and MCM before the evaluation. She also contracted for safety with MCM. Dr. Horton requested a mental health assessment on Mrs. Hylton. Before the assessment Ms. Melanie and her supervisor Melissa were contacted. Ms. Melissa reports Mrs. Hylton verbally contracted for safety, however left before ADS could type up terms of verbal agreement. Melissa reports afterwards she was not aware of Mrs. Hylton symptoms of psychosis when speaking with her until being informed by Melanie of findings after conversation with Mrs. Hylton. Melanie upon
At the end of the previous school year, Carol, and her daughter’s teachers noticed that Carol’s daughter was not progressing in her studies, and an evaluation conducted by the child study team revealed that she had a specific learning disability. An IEP meeting was scheduled, and conducted. The determination was made to place Carol’s daughter in the same resource room as Carol’s client Jody, for half of the day. Carol instantly realized that this decision put her in a predicament where a dual relationship would be created. She would then cross a clear boundary, and become a parent of a classmate, as well as the professional she has already established herself as to Jody and her parents. This would undoubtedly lead to instances in which both her client, and the client’s family would be interacting with her at both school functions and on class trips. She knew that allowing this to happen was against the BACB Guidelines for Responsible Conduct for Behavior Analysts. Carol voiced her opposition and explained the ethical quandary to those attending the IEP meeting, and what would occur if her daughter was placed in the same room with her client. Carol stated that she would speak with her supervisor, but it was probable that he would determine that she would not be able to continue working with Jody. Carol felt that having to become accustomed to another behavior analyst
This case study is an interpretation of a problem or situation that has occurred within a LPC’s (License Professional Counselor) care. As information is gathered, the depiction to this specific problem in this case study may also include additional information that may deem so to be necessary, in order to place possible solutions or actions that could have or will arise from the situation. This document will consist of a step by step analysis of the factors which impact the case, mostly in the order of what appears to be the most ethically sound decision. This document involves Stephanie’s (therapist) treatment of Martha Rose (client). The therapist, Stephanie, has been given a case through referral from an unknown source; Stephanie is working with this new case in SC (South Carolina).
remember reiterating to myself that I am pursuing a career in the field of counseling, so this
SWI has to gather information about the client and see what services Donald requires. Present during this discussion was Donald and the SWI. This conversation took place over the phone, but the client is coming in to see a counselor to talk about a possible treatment plan. He was just supposed to let the client know the door is open if they want to seek private counseling at their local church. He was not supposed to make the client feel as though they had to come in. The SWI was also supposed to follow the NASW code of ethics even though this conversation took place over the
Samantha agreed to consider this. Once discussing the cost, this counselor then briefly went over all the services that would be in her plan, her rights/responsibilities, and the 7 employment factors to working (VNA). This information is all outlined in her plan. Samantha stated she didn't have any questions or concerns regarding her plan. Counselor then informed her that she would finish drafting her plan and send it to her through email to review one more time, sign, and send back. Samantha stated she would send it back as soon as she can. Once it is received this counselor will enter it into the system, send her a finalized copy in the mail, and complete an authorization for her to received her hearing aids. Her plan was received back on
¬When considering what my own personal philosophy of counseling would be, it was eye opening to consider who I was a person and how much I have grown. The self analysis was new to me because I never thought about how I do that on a day to day basis. Reviewing the questions I found that a lot of my focus surrounded family, my significant other, and close friends. Constantly living in a diverse population and having that as my surrounding also made its mark in my answers. I also noted that both past and present influences, but primarily the present, play a large role in my own perspective. By following the prompt, I was made to understand that my thought process makes me think of what is occurring in the present and how I can alter these happenings to help shape the future that I want.
Roger, Patricia R, and Stone Gerlad Counseling vs Clinical" Society of counseling psychology, n.d. Web. 13 Feb 2014.
Values, Morals, and Beliefs are components that play a role in an individual’s self-identity. The establishment of these components shape human nature, behavior, and the development of an individual’s purpose. The basis of these fundamentals has contributed to my desire to become a counselor. This paper will discuss my views of human nature, factors of behavior changes, goals of therapy, the roles of a therapist, and the counseling approaches that I chose to incorporate in a practice.
I needed you to respond more quickly to the email regarding my mother coming into town. It took 4 days for you to respond, which is very lackadaisical on your part. In turn, she couldn’t book a trip back home until we knew that we were going to have the children for the extended time. We both greatly appreciate your response when it was given, the children are having a wonderful time with Grandma. Thank you for agreeing to us having them for this time. I have been more than happy to oblige in a swift manner when you need to change scheduling. For example, when you wanted to change the location to Starbucks in Golden Hill, I responded briskly with enough time for you to plan. When you used your attorney to tell me that your mother would be picking up the children. You did not ask for my consent, I was told and yet, I accommodated your request. You haven’t been willing to work with me
In order to be an effective counselor, one must remember to keep the client(s) in mind. The goal is to assist the client(s) in living the best life possible for that particular person or persons. With that being said, one cannot forget that they have their own set of morals, values, ideas, and the like. Social workers have to keep in mind that there will be cases that are complex and a favorable outcome may not be possible. In the instance that I am confronted with an issue that conflicts with my religious beliefs, I plan on assisting the client as much as possible by adhering the National Association of Social Work Code of Ethics, NASW standards for the Practice of Clinical Social Work, and discussing my concerns with my supervisor while
The counseling session began with the introductions where I introduced myself as the counselor and later introduced my client. This stage is important in any counseling session since it is the time of exploration and focusing according to Gerard Egan as quoted by Wright (1998) in his essay on couselling skills. It is in this session that I was able to establish rapport and trust with my client in order to come up with a working and fruitful relationship with him. During this stage I made use of skills like questioning, where I would pose a question directly to my client, sometimes I would choose to just listen to what the client wanted to speak out while in some instances I would be forced to paraphrase the question if I felt the client did not understand the question I had asked previously. There were also other times when I would reflect through silence. During such a period, I got time to study the client and the information he had given. This being a difficult area, since some clients may not be able to volunteer information to you as the counselor, I decided to assure the client of confidentiality of any information he was willing to share with me with a few exceptions which I also told him about. Being open to him about the only times the information may not be confidential was part of my building rapport and establishing trust with him. I therefore, decided to ask the client what information he wanted to share with me and lucky enough he was ready to speak to me about different issues that he was going through.
On October 30, 2015 I sent Joey Bustillos (District Manager since November 2014) and John Goldyn (Regional Vice President 1 year, Divisional Vice President of Loss Prevention since April 2001) an email Subject titled “HELP”. This email is an attachment to the February 2, 2016 letter I sent to Team Relations. I needed someone to send me an assistant because my assistant Mary Obrien had rolled backwards off a mountain. I told them I could not continue to work open to close. I was getting sick. Joey replied Call Me, I called him knowing he was going
In this experience, I saw a client ask the counselor what they thought they should do in a situation where both choices were not desirable. The counselor did not give their opinion and it seemed like the client left more frustrated and confused than when he had come in. I empathized with him and frankly was a bit annoyed with the counselor for not giving him advice or her opinion. After the session, the counselor had mentioned that it was necessary for the client to make the decision by himself. Although I could appreciate this, I was not completely satisfied with this