Reflection Of Effective Communication

Effective communication in the professional setting is defined as building trust with the client, collecting information, expressing emotion and needs and supporting the client in decision making (Frenkel & Cohen, 2012). Communication connects to prior visits, includes family involvement, personal and professional experiences of the clinician and the patient. Effective communication is an important practice in nursing and other health care professions and aims to provide the best care that is available to the patient and improve client outcomes. This essay will explain, describe and discuss rapport building and non-verbal communication skills included in the video, as well as the importance in effective communication for all health care professions. The second component of the essay will be my reflection of the use of those skills in a recorded nurse patient situation.

Rapport building

According to the Abbe and Susan (2014), rapport building can be defined as positive interpersonal communication. Additionally, rapport building provides more information by building trust with the patient and helps the health care professional and patient to be more obliging (Abbe & Susan, 2014). However, It also takes time and space to build trust with a patient (Dinc, 2013). Without a trusting relationship between the nurse and patient, it is impossible to fulfill the patient’s needs and to improve their satisfaction with the nursing care provided. (Dinc, 2013). For example, in the video, the nurse introduces herself to the patient at the beginning and maintains eye contact and uses appropriate body language such as hand gesture throughout the interview. This helps the patient to be ...

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...is skill, representing them open and friendly behaviour will result in a positive work environment, the development of a good relationship that helps to build effective communication.

In conclusion, effective communication creates a trusting relationship between the health care professional and the patient. There are many techniques that should be considered, both verbal and non-verbal, and they all enhance the interaction in a different way. Rapport, gestures, eye contact and correct silence were identified in the analysed video. It is vital that a client feels comfortable and valued so they are inclined to open up and speak their concerns, which in turn will benefit their care experience. A skilled health care professional should always work to improve his/her communication skills to avoid conflict and to maintain a positive work place environment.