Pros And Cons Of Conflict Resolution

4.3 PART TWO - Conflict Resolution

Training methods used: Mini-lectures, discussion, games (case-study), video

Focus areas: Approaches to resolving conflict, pros and cons, when/how to use the approaches

Activity 1: Mini-lecture

1. A mini-lecture briefly covering the following:

a) Introduction to conflict resolution

b) The conflict resolution styles (dominating, accommodating, problem solving, avoiding, compromising)

c) When to use the resolution approaches

Purpose: Recap

Estimated time: 5 minutes

Activity 2: Discussion

1. Each group is assigned one animal (representing a conflict resolution approach) and as a team, to discuss its pros and cons.

2. The discussion will be limited to 5 minutes and teams have to pen their answers on mahjong papers. Others will assist with decorating the mahjong paper with pictorial representations/illustrations.

3. Teams will present their mahjong paper to the class

Purpose: Push participants to explore the pros and cons, think beyond concepts recapped in mini-lecture

Estimated time:10 minutes

Activity 3: Jeopardy (Game)

Refer Appendix 11 for respective scenarios and layout of board game.

1) Each group will take turns to select a question to answer. These questions are represented by dollar values (e.g. $100, $200, $300 denominations). The higher the denomination, the more difficult the question. Each question will be an organisational conflict scenario which parties involved in the conflict will use different styles in resolving conflict.

2) To answer the question, participants have to choose which animal do they think best represent the individuals involved in the conflict. The value of the question will be credited into each team’s ‘account’ if they answer correctly, or debited from ...

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... form Copies determined by number of participants.

This is to evaluate the effectiveness of the training methods, the workshop in its entirety etc.

5. Props

(work clothes, ties, bag etc. related to organisational context) a) Provide participants with props to enhance their role-play activities

b) Provide participants with props to enhance any of their discussion or presentation activities, if relevant

6. Stationery a) Whiteboard markers & whiteboard eraser

b) Colored pencils/markers

c) Pens (for worksheets, feedback forms)

d) Mahjong paper/mini whiteboards

e) Masking tape

7. Game 1: The Communication Game a) Ice-cream sticks

b) Diagram

8. Game 2: Jeopardy a) Game layout

9. Game 3: Snakes & Ladders a) Game layout

b) Dice

c) Magnets (as markers)

10. Prizes:

(sweets, stationery etc.) Reward groups/participants who win the games or correctly answers questions