Project Quality management
Project management ensures that the task is accomplished minimizing the risk factors in specific time frame and minimizing the cost incurred while maximizing customer satisfaction. Henceforth, project management mainly deals with the areas such as cost, time, quality, scope, management of stakeholders, human resource management and risk management.
Every project has a projected level of quality. When the projects vary, there will be variation in quality too. The specifications established by the customer will decide what the expected level of quality is. (PMP 2008)
PDCA quality management theory according to Deming’s, in Figure 1.0 states that it’s essential to establish a starting point from where we can measure
The customers demand quality and the company guarantees to provide the customers with high quality standards; however, the major role is played by the project managers who are responsible for planning, control and improvement of Quality (Rose, 2005).
Quality in “Project quality management”
Project quality management ensures that the quality of the project is up to the quantifiedstandard defined by the company.
It was suggested by (Gomes et al, 2005) that as a result of similar management techniques in efficiently operating companies globally it can be concluded that the most successful companies focus on maximizing customer’s satisfaction.
The various methods important for understanding objectives of project quality management are ISO, PMBOK, AGILE, PRINCE2, Six Sigma and many others. Six Sigma was developed by Motorola Bisgaard (2007) suggests that Six Sigma has basic five phases, which includes defining, measuring, analyzing, improving and controlling.
As suggested by ISO (2003), international standards constitutes of eight management principles:
Customer
The adage of the adage of the ad Juran Institute’s Six Sigma Breakthrough and Beyond. New York, NY: The McGraw-Hill Companies. Gray, C., Larson, E. (2008). Project Management: The managerial process. New York, NY: McGraw-Hill Companies, Inc.
In conclusion Dr. William Edward Deming was a brilliant person who knew how to communicate his procedures and philosophies about quality and process improvement. His ideals have been applicable since their inception and remain in reference today. With the use of PDSA, the Seven Deadly Diseases and the 14 points of quality management, individuals and organizations alike increase their potential to flourish.
Kanji, G.K., Wallace, W. (2000), "Business excellence through customer satisfaction", Total Quality Management, Vol. 11 No.7, pp.979-1087.
The series of ISO 9000 quality management guidelines are based on eight quality management principles and are defined in ISO 9000:201
Project Management Institute’s Project Management Body of Knowledge breaks the practice of Quality Management into three process groups:
Quality improvement projects within my organization are evaluated through the methodology and must be approved by the Board. The evaluation process concentrates on methodical network and the organization’s implementation, this is monitored continuously and evaluated based on essential elements. The quality management program is based on four major components, including: facility-wide projects, system-wide quality activities, department-specific quality monitoring and process improvement
Project management is said to be completed within time when it completed within the “triple constraints”: cost, time and quality. And in a lot of causes, one them is sacrificed so as to meet the other two. Project managers prioritize which ones are the most important.
Establishing PMO Standards and Metrics The standards and metrics are the foundation of a successful Project Management Office (PMO). These standards and practices help a PMO to suggest and implement best practices and the corresponding tools to advance and gauge the performance of the project management methodology of an organization (Hill, 2013). Therefore, the vital objectives of this critical thinking report is to highlight these fundamental elements and showcase how the standards and metrics can be used effectively within the scope and responsibilities of a PMO. Moreover, with the help of a few practical examples the benefits of the PM standards and practices for the PMO would be described, along with the Information Technology (IT) needs
“Project management is the application of knowledge, skills, tools, and techniques to organisational and project activities to achieve the aims of an organisation through projects” (PMI, 2003).
It is very important to maintain the quality of product and work that is being put into is up to the standards required by the project and the company. This stage is complete once the project team member, the project team, the upper management and the other stakeholders feel that the end product or service provided is in according to the standards and requirements set during the project initiation phase. Losing the quality of a product can be a huge set back for any company. The customers get reluctant in buying products from a company who does not verify the quality of the product. With this, the company also gets a bad reputation in the market. This is a nightmare for any company and should be avoided on any cost. Thus, every project should have a project monitoring and controlling phase where the outcome of the project is tested and monitored for quality assurance purposes. If there are any issues found, they should be dealt with according to the safety requirements. Doing this not only means providing good products with high quality to the customers, but also building the company's reputation in the market. Once a company is reknowned for its quality, its almost certain that this brings more business for the company which helps the company generate
Another important aspect of quality is the stage at which it is assessed in the life cycle of a project. According to Toakley and Marosszeky (2003), project quality is normally evaluated at the completion stage, though assessments may be undertaken during the various stages of the project. Although the most significant quality decisions are made during the planning and design stages, most of the quality management efforts occur during the implementation phase of the project. The onus for ensuring project quality lies primarily on the project manager and the project team who should endeavor to undertake best practices to ensure successful project management. 2.3 Project Management in Ghana As far back as the mid-1960s, the accelerated provision
The importance of project management cannot be overstated. For starters it is important that project management provides a flexibility and structure. Project management creates flexible and well-structured business organizations by combining two organization needs perfectly. The organizational needs are determined by making the organization adaptable due to constant changes in the business, secondly organization is extremely important for creating structure. What is most important is that
It is known as ISO 9000 family and the ISO 9001 is the one which is concerned about the requirement of the QMS. Of course, that creates the needs for understanding these standards in order to get the certificate from the organization which is authorized by the ISO. That also creates the need for the training which is very important for companies to implement the QMS. The standards have been developed the course of the quality history from needing a quality control to a quality assurance. Basically, implementing a Quality Management System is important for companies to succeed in today’s market, and will enhance customer satisfaction, and improve internal process. It becomes more and more a necessity for international companies because it saves a lot of money in one hand and time in the other. Nevertheless, implementing such system requires an effort, training, and using consultant companies to ease the establishment of the system and to get the certificate eventually.
Project management involves all activities that encompass scheduling, planning, and controlling projects. A successful project manager ensure that an organization’s resources are being used both efficiently and effectively. Most projects need to be uniquely developed require a sense of customization and the ability to adapt to any posed challenges. The scope of effective project management includes defining what the project is and what is being expected to be accomplished. Projects are imposed to fulfill a certain need and project managers must have the ability to create the proper definition. Goals and the means used to attain those goals have to be clearly stated. Project Managers must also have the ability to plan
http://oneffectivemanagement.wordpress.com/. [14] TaskManagementGuide.com, "How to Implement TQM," nd. [Online]. Available: http://www.taskmanagementguide.com/solutions/articles/problems-and-advantages-total-quality-management.php.