Principles Of Customer Service

Customer service is critical to any business small or large corporation (SBA, n.d.) Customer service could be the best tool for a small business. The smaller the business the better customer service and customer interactions could make up the difference of the brand of a company. It is difficult for a small business to compete with the large businesses in the purchasing power and pricing of the merchandise. An American Express study revealed that 70 percent of consumers would be willing to pay more for good customer service. Customer service is critical to any business as good customer service could benefit with the more customers being happy and spending more money and doing advertisement for your company. The bad customer experience could

Successful customer service is listening to, understand, and respond to customers is one principle that would be the primary that would assist in the customer service industry. The company mission statement or vision of what the company expects would be clear to all of the employees, to show a positive service quality is primary outcome. Company’s set standards and monitor them for the standards. There is some margin of error that is acceptable, but their goal is 100 percent customer satisfaction. They hire and train employees well and continue the education and training throughout the employment to stay abrupt on the customer service standards and the changes in the goals per year. Recognizing and awarding the employee or a group for accomplishments, show that the company appreciates the hard work and excellent customer service that the employee gives their

The first impressions could be your last impressions for a customer. If the impression is a welcoming environment the customer will be more at ease with the company. First impressions include the courtesy of the employees, the access to your location, both online and in office. Establishing a good attitude from the beginning would set the outcome of the whole experience. In creating good impressions, the golden rule of treat others as you would like to be treated, should be the one thing that stays in your thoughts. You could hire kind and competent employees, train your employees, treat your employees with respect and well, provider timely constructive feedback, be honest, and give incentives for a job well