The first Pizza Hut opened in Wichita Kansas in 1958 (Qadir, 2013). Two brothers, Frank and Dan Carney, borrowed $600 from their mother, rented some second hand equipment, and started what was soon to be one of the largest restaurant chains in the world. Their success is in large part accredited to it’s franchising which started a year later in Topeka Kansas. Today, Pizza Hut has expanded to over 13,000 restaurants in the United States and all over the world (Pizza Hut, 2014). Pizza Hut’s explosive growth can also be accredited to its versatility. Pizza Hut’s can be found in large retail chains, travel centers, in shopping malls and on military bases. Another explanation for Pizza Hut’s success is that it offers dine in restaurants as well as delivery service that started in 1988 and prevails as the fast growing part of its business. An innovator in the pizza industry, Pizza Hut was also the first to offer online ordering. Pizza Hut’s menu is also one of the reasons it remains one of the world’s largest pizza chains. It includes salads, two types of pastas, sandwiches and desserts. It was the first to offer both pan and stuffed crust pizzas. It has also created WingStreet, a sub-brand in the United States that offers three different types of chicken wings with a selection of eight different sauces.
Pizza Hut’s organization cares about more than just offering a variety of products; it also highly values quality service. This is evident in their utilization of a performance measurement known as CHAMPS (Qadir, 2013). CHAMPS is an acronym that stands for cleanliness, hospitality, accuracy, maintenance, product quality and speed. To enforce these standards, Pizza Hut uses secret shoppers who randomly shop at Pizza Hut a...
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...assess an applicants’ overall job-fit for working at Pizza Hut because they don’t ask questions that might reveal the applicants’ knowledge, skills, abilities, drive or commitment. (J. Russell, personal communication, March 25, 2014).
Improving the pre-hiring assessment and the interview process could do a lot to correct Pizza Hut’s recruitment and selection processes. Developing more complicating questions on the assessment, and especially during the interview, would maximize the effectiveness of Pizza Hut’s hiring practices. “Interview questions should be designed so that candidates describe things they actually did or said in a previous situation and the outcome of their actions” (Information to Consider, 2013, para. 3). Asking questions related to the job and then probing applicants’ responses increases the chances of finding the right candidate for the job.
...n educated in class. The only new information I encounter is the discrimination towards customers and harassment. Knowledge on how corporation runs and the liability I have already learned in class. What I take out of this interview is that by operating a restaurant and providing service to customers, the owner should always keep the customer’s comfort in mind. Beside the customer, they also need to mind the environment as to how the employee should act with one another; where no one experience threatens or uncomfortable towards each other. I do hope however that in class we will cover harassment but with the limited schedule it won’t be allow. However, the matter on Employment Discrimination will be discussed which is also a big deal in the work industry. Even Nori Nori has a policy that provides equal opportunity towards all current employees and future employees.
There are yet other enthusiasts who claim that the secret to such delicious pizza is the use of the brick oven combined with all the aforementioned criteria. Most of the best pizzerias have very old brick ovens that have been in use for many years and many people believe that this is the main secret. The taste of so many pizzas have been imprinted to the pizzas baked in them. There are others that argue that the secret are the tomatoes that some pizzerias use. They are a special variety of tomato that is imported from
Pizza Ranch has many factors that make it shine over Pizza Hut. The main reason that it is a better restaurant is because Pizza Ranch has friendlier service than Pizza Hut. Pizza Ranch goes even further to creating a great environment for its guests because it offers Buffet Your Way and fast service, so that each customer can walk out of Pizza Ranch with a full stomach and a big smile on their face. These factors combine with cleanliness to give Pizza Ranch a great environment. In the end, the debate between Pizza Ranch pizza and Pizza Hut pizza will always be based on personal opinion, but all of the other factors that Pizza Ranch has makes it a better restaurant than Pizza Hut. Because Pizza Ranch has friendly service, Buffet Your Way, fast service, a clean atmosphere, and amazing pizza, it is a better restaurant than Pizza Hut.
Chick-fil-A is affected by numerous external forces which challenge upper management’s ability to make Chick-fil-A "America’s best quick-service restaurant". Through intense strategic planning, based upon the vision, mission and corporate values, Chick-fil-A has been able to establish a unique position in a very competitive industry. The corporate purpose of Chick-fil-A, "To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact witch Chick-fil-A", their commitment to family and the community, and their sound business decisions, have made Chick-fil-A one of the most profitable and fastest growing quick-service restaurants in the nation.
Now lets look at some of the other key factors that have led to success at this point. Papa Johns is known for their excellent customer service and have really blown their competition in area. They need to remind their customers that they are the best at making pizza lovers happy. The price point of a product tends to be the first thing noticed by the consumer but if they are not happy with what they get they being to think twice about their decision. In today's
...za Kitchen is slightly more expensive and caters to affluent areas and offers niche, delicacy-type pizzas. Pizza Hut, on the other hand, has numerous locations in markets and does not cater to a specific type customer. Pizza Hut does not offer the variety of pizzas that does a California Pizza Kitchen.
Workforce Challenges: Unlike the competitors TP did not try to make pizza delivery as easy as possible. In order to cope with a high employee replacement, TP instead sought to upgrade both its entry-level employees and the responsibilities they handled. Together with performance measurement systems, employees could be evaluated.
Demand for Panera franchising opportunities was very high, which allowed Panera to be picky about where and with whom they would do business. Panera determined where bakery-café locations could be. The franchisees bore the cost of opening new locations, and were required to obtain their ingredients from the home company. Expansion using the franchise model provided many upside benefits for Panera, while limiting the downside r...
Yum! I love the s Brands Presented By: Ashish Chowdhary MBA - International Business. Introduction to the Company Yum! is an American fast food company and one of the world’s largest fast food restaurant companies with presence in over 125 countries, operating the licensed brands which are famous worldwide e.g. KFC (Kentucky Fried Chicken), Taco Bell, Pizza Hut, A&W Restaurants, Long John Silver’s and the Wing Street. The company was founded in 1997 as Tricon Global Restaurants, Inc.
For years now Pizza Hut, Inc. has been the leader of the pizza industry. We have been privileged to have had the opportunity to perform research on advancements we can make to maintain this reputation. Based upon our Economic Analysis we have decided to not launch the BIGFOOT pizza. The following gives a detailed analysis, offers alternatives to improving the Pizza Hut experience, and gives reasons why we came to this conclusion.
Domino’s Pizza is operated internationally through a network of 10,255 company-owned and franchise stores, located in all 50 states and more than 70 international markets (Domino’s Pizza Annual Report 2012). There are three business segments which is domestic stores, domestic supply chain and international. The core operation of this company is delivering pizza. Based on number of units and revenue, they rank second largest pizza company in the world. It carry tagline of ‘you got 30 minutes’ in December 2007 to deliver pizza in that time but it is late they will get free pizza or voucher. Free pizzas not apply to all country (Adamy, 2007).
...omer complaints with store employees. Customers would receive phone calls directly from their local store. This social technique improved customer satisfaction as well as bridged the gap between customer and employee. Finally, Domino’s wanted to personalize the customer experience. One way it achieved this, aside from the aforementioned, was by providing the name of the employee making the pizza as well as the driver. Though the company dealt with opposition from employees who did not want their names attached, eventually, employees began to see the benefits of the change. This new social architecture improved employee morale as well as established a more comforting environment for customers.
Managers should understand an employee’s skills and abilities to make an informed decision on whether or not to hire him. Once hired a manager uses skills and abilities as a deciding factor for an employee’s job placement within the corporation. Secondly, an evaluation of an employee’s personality helps the manager in his leadership approach of that employee. Thirdly, perceptions can be the deciding factor of whether or not a candidate is hired and or promoted. An individual perceived as fitting in may be hired to negotiate business deals. Particularly, if the individual shows a favorable attitude through actions and deeds and has strong values and behaves
Burger King adds value through the good quality products served. What the customers perceives is what the customer gets and sometimes more than what the custome...
... conclusion, to compete with the intense competition in today’s fast-food market, KFC China differentiates the company by being innovative. Three significant innovative strategies are localizing the menu, understanding the Chinese culture, and hiring local management. KFC demonstrates that one size fits all approach in the global market does not always work. Many typical Western approach to foreign expansion is to deliver the same products or services as their original establishment. For instance, Domino’s Pizza, an American restaurant chain, nearly failed in Australia due to the underestimation of the need to adapt their offerings to the local tastes. KFC China offers important lessons for global firms. It is essential to know that to what extend the company should keep the existing business model in emerging markets and to what extend it should be thrown away.