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How culture impacts nonverbal communication
How culture impacts nonverbal communication
Essays on active listening skills
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First Session During the first session with the client we went over the consent form and I asked them if there were any questions about it, which they had only one to make sure that it was not being show to the entire class, once answered they signed the form. I think that when I make my own form I will have a better understanding of how to explain the reason behind it and also better explain what it is form. After the form was signed I conducted and interview with the client. During this interview I was unsure how to intervene with the client when they were going into such detail right away. I think that this is a skill I will need to continue to improve on. During the interview I used both closed-ended and open-ended questions to gain information from the client so I could get a better understanding of who they are as a person. After watching the film, I think that I could have conducted the interview better. I believe that I made a mistake by asking the client why they were there, before asking questions on their background. I think this made me back track on the client and made the beginning of the session a little awkward. This has allowed me to realize how I would like to …show more content…
start counseling sessions in the future. During the rest of the counseling session when talking about the presenting problem they were having. I paraphrased what the client was saying and using a check out to make sure what I said was accurate. This is important to make sure I was on the same page as the client. I also reflected feeling I was observing from the client, however, I found it difficult not to ask a question after doing this. Even though I had a hard time doing this I only used a tag along question two times. I did use fluctuation in my voice to make sure the reflection of feeling I stated was correct or incorrect. After doing this the client also elaborated on the feelings more then when I asked as a tag along question. At the end of this session I summarized what happened in the session with the client. Then I asked the client to reflect on a letter that they had to write, and if they were to write the letter to take time to them selves and have silly fun. Second Session During the second session I was able to welcome the client back for the second session and also summaries what we went over last session. After the summary I used a tag along question to find out where the client was in the process of the presenting problem. During this session I felt like I allowed the client to talk a lot causing them to go off on other topics. I was not sure how to redirect the client back to the presenting problem. However, I did not redirect the client during the session because I saw how everything they were talking about was connected to the problem they came to counseling for. I was also not sure if I should redirect the client because I know that it is the client that should set what we are going to talk about in the session. I also know that there are times we need to push the client, just the right amount, to talk about difficult things. Throughout this session I reflected back feelings that I perceived the client feeling which was beneficial because at one point the client could not put into words how they were feeling and when I said the emotion I was observing they identified with it fully. During this session I showed more facial expressions which could show the client I want to be here with them. I think that in this session I truly looked inviting and welcoming for the client by having open body language. Also during this session, I found it easier not to add tag along questions at the end of any statement I said, however I still think this is one of the biggest thing I need to continue to work on. I continued to use different counseling skills throughout the session such as paraphrasing, summarizing, reflection of feeling, and listening skills. At the end of this session I was able to summarize what we talked about and what we would talk about during the next session together (if we were to have one). Then I gave the client homework, to take time for themselves each day to relax and breath. In-Class vs. Out-of-Class Sessions When comparing the in class counseling sessions (15 minutes) to the out of class counseling sessions (50 minutes). I found that when in the class counseling sessions the client and I began to really get into the session and I felt that it had to be ended abruptly. I also found the the rapport and relationship between the client and the counselor was just beginning to form at the end of the time together. Another thing I recognized in the 15-minute class session was that I felt like I needed to rush the process of counseling because I knew I would not have that client again. I felt like during this time I did not have time to full understand the clients presenting problem. Without having the chance to full understand this I would not be able to achieve any of the other steps of the counseling process. These incidences held a big difference when comparing the 15-minute and the 50-minute sessions. During the out-of-class 50-minute counseling sessions I realize that a lot can be talked about in one session. During this time, I felt like I created rapport and relationship with the client within the first 15-20 minutes. I do understand though that with some clients it might take couple of sessions for this bond to happen. During the first session after the interview was conducted I truly felt like the session ran it self. I felt like we had a perfect amount of time to talk about what their presenting problem was and I was also able to identify some goals that could be made to help the client with the presenting problem. During the 50-minute sessions we were able to talk about homework, this for me is a type of intervention strategy that really relies on the clients’ commitment to the counseling process. and go over what was talked about in the previous session and what would also be expected of the client in the next session. I think the 50 –minute session would be the amount of time I would like in future sessions with clients. I think that having a 50-minute session allowed the client to get deep into the topic they were talking about without getting cut off. When it was time to end the session it was easier for me to terminate it in a productive manner, instead of an abrupt end. I think hat another thing that I took from the first session is my facial expressions are dead. It looks like I have not emotions going on, I can tell I was intentionally listening to the client using active listening skills by nodding my head and using encouragers. However, I hope to work on having not only positive listening skills but also inviting facial language even when I am not talking. I have realized after watching the film that I need to work on different active listening skill for I believe that I nod my head more then I would like to, though it is not an excessive amount. Strengths While going over the two out-of-class direct counseling sessions I realize that I do have a few strengths that I provide to the client.
That being I do have good active listening skills, I can reflect back feeling well by not only rewording what the client said but by reading their body language and by the tone of their voice. In the process of developing my listening skills I have been able to use my body language to have the client elaborate on what they were talking about. For the client was talking about a situation in their life and I used my facial expressions to show I wanted to know more about the situation. The client was able to read the expression I was showing them and they did elaborate on the situation they were talking about without me having to verbally ask a
question. I think another area that I show strength in is my ability to summarize the overall session. I think that for me to keep track of what was talked about during the entire session comes natural for me. I think I am able to close off the session in a respectful manner without cutting off the client and or starting a new conversation. I was able to keep track of the time and also keep track of what we were talking about so I could wrap up the session while also wrapping up the conversation the client and I were having without them feeling like they were cut off.
During this session, the skills that I utilized were listening skills, observing verbal and nonverbal communication and paraphrasing. Being an attentive listener is very important, I was trying to perceive important information without missing any. I observed the client body language and the tone in her voice. Also, using the paraphrasing skills allowed clarity to see if I was following the client story accurately.
The one skill that I used more of was empathy; I wanted the client to know that I understood her situation as well her feelings. At the end of our conversation, I summarized everything that we talked about, especially her want to open up to her parents and express herself to them. She mentioned that she wants them to fell empathy towards her, because the lack of parental empathy that she felt when she was younger, has even affected her in her adult life (Kilpatrick,2005).
Keep any explanations simple and short. Rationale: may increase the likelihood they will remember and understand what is being explained. Will also increase client compliance.
In terms of how Person Center my session was, I think that I have made improvement. is an approach that I still more practice on. I also feel that you work with someone who will be your client practicing the approach is better, due to you I will not have an observer and I will feel more comfortable being my self. its hard to not ask questions, I’m very curious and asking questions is how I can manage my curiosity.
It is important for the interviewer to make the client or applicant feel as comfortable as possible. This is done by engagement. (MacArthur, J., Rawana, E. P., & Brownlee, K. 2011). The interview could start out by extending a hand to the client and welcoming them to the office. You would want to have eye contact and a warm smile as you are shaking hands with the client. It would also be important to let the client know that you have helped others fill out the same paperwork and that you are happy to be helping her as well.
After watching the video tape, I realised that I was quite good at using questioning skill to help the client. The closed and open questions used in the interview were considered to be acceptable and appropriate. I believe that my personal experiences have shaped my ability to appropriately apply this skill in counselling. When I was younger, I used to listen to my grandmother talking about her past and the old tales that she had heard of. I...
I was able to talk to my client without being visibly nervous. I am proud to say I handled my client’s problems as they came up without fear that I may say the wrong thing. In the first video, I found myself repeating things, for what reason I do not know. I can say my nonverbal skills need improving. One specific aspect of the interview was my hand gestures and motions. I really got involved with my client’s problems, and the way I tried to help her understand what I was saying and to get an understanding what she was saying, so I used my hands. I tried to keep by body in a position that would let the client know that I was using attentive listening skills. I cared about why she came to the facility for help. Each session, I adjusted my seat to make eye contact so my client could like she could trust me with her information and that I cared enough to listen to her
This interview was conducted by the client, BT and I, by informing and assisting him with completing the necessary document to be assisted with services. The Intake Appointment was very productive as we both was able to get through the document as they were explained to him. I handled the interview without any issues that made it possible for me to inform him about ICMS, and for the client to gain some understanding and to ask any questions he wanted to ask. The client responded to me by expressing his needs and concerns on getting the assistance he requested. The client was able to express himself and ask any questions he wanted answer to about ICMS. The objective for this interview was achieved. I did my job to inform the client about ICMS as stated above to see if he was interested in receiving services. . The focus for my future work is to complete my part in completing the other documents to get the client assign a ICMS Worker to assist him with what he requested that is stated in his Service Plan form.
In order to help client to felt at ease, I attempted to establish a safe atmosphere for client to disclose his issues and also to develop a sense of trust between us by conveying a non-judgmental and non-critical attitude. I use open questions, to invite client to elaborate on information. At the beginning of the session, I manage to use open question to explore more about client issue. Client presenting problem will be financial
When we were first given this assignment I had not put much consideration into it. I thought we were to ask a couple of questions, it would all work itself out and I would be done. But this was not the case. The thought and reflection put into interview questions really surprised me. There was far more factors other than the questions you were asking, because you were also dealing with people, people who are giving you there free time, their attention and opening themselves up to you a stranger, so there were far more responsibilities then what were initially at hand.
In the first scenerio: "I have a fantastic manager. She is a strong leader, supportive, kind, and still has high expectations. I recently missed sending an email to a client that she asked me to follow-up with. I want to make sure that I never disappoint her." One solution to take after not following up with the client as directed by the manager could be to immediately email the manager and let her know about the mistake made in not completing her directions. Also immediately email the client to continue following up with them. Not following up with the client is the employee's mistake and he/she could use better time management skills, a lesson learned in Pro-Skills. To never disappoint the manager again using a calender, sticking notes
Thumbs Out A girlfriend of mine once defended me to her father by saying, calmly, “Not everyone who wanders is lost.” The dad kicked me out of the house anyway. But the damage had been done. Not everyone who wanders is lost.
I must remember to stay away from the double barrel questions. I also need to avoid utilizing questions that begin with “have you” and “are you”. When interviewing clients, I should focus on using open-ended questions to allow the client to tell their story in their own way, and minimize the use of close-ended questions, unless they are necessary to gain specific information.
The counseling session began with the introductions where I introduced myself as the counselor and later introduced my client. This stage is important in any counseling session since it is the time of exploration and focusing according to Gerard Egan as quoted by Wright (1998) in his essay on couselling skills. It is in this session that I was able to establish rapport and trust with my client in order to come up with a working and fruitful relationship with him. During this stage I made use of skills like questioning, where I would pose a question directly to my client, sometimes I would choose to just listen to what the client wanted to speak out while in some instances I would be forced to paraphrase the question if I felt the client did not understand the question I had asked previously. There were also other times when I would reflect through silence. During such a period, I got time to study the client and the information he had given. This being a difficult area, since some clients may not be able to volunteer information to you as the counselor, I decided to assure the client of confidentiality of any information he was willing to share with me with a few exceptions which I also told him about. Being open to him about the only times the information may not be confidential was part of my building rapport and establishing trust with him. I therefore, decided to ask the client what information he wanted to share with me and lucky enough he was ready to speak to me about different issues that he was going through.
client, and what lead them to you. Once they are in your office you as their case