Patient Engagement Proposal

571 Words2 Pages

As we’ve moved into the era of patient engagement it is important as an organization that we improve the experience of our patients, reduce cost and develop advancement in population health. I propose that we implement an online patient access portal. This tool will allow patients to engage in their care by accessing their health history, lab images, symptom assessments and payment management. With the use of our patient portal we can work towards an overall improvement in our patients’ health status by building better communication between patients and their providers, encourage our patients to become active participants in their care and developing improved patient and provider interactions. This platform will be a useful tool for patients …show more content…

Providers are now striving for providing and supporting positive experiences for their patients. Through the patient portal the organization can improve patient satisfaction, access to care and most importantly patient involvement for a better patient experience [2]. The patient experience has now been linked to performance due to the provisions in the Affordable Care Act (ACA). Reimbursement for providers are now dependent upon patient experience metrics and how they are rated by their patients …show more content…

Providers are held accountable for improving clinical outcomes and cost saving with the initiatives of Meaningful use, Patient-Centered Medical Homes (PCMH), and Accountable Care Organizations (ACOs) [3]. Population health consists of reaching all patients not just those that have interacted within the healthcare system. Lately there has been a focus around managing disease groups and preventive care. The best approach for engagement efforts is to offer wellness coaching as part of managing a population’s health [5].
Measurement:
Surveys can be utilized as a measuring tool to capture how effectively patients are able to navigate and manage their care and the ability to be involved in decision making regarding their treatment options. Also they can be used to evaluate communication between patients and provider as well as any opportunities for improvement efforts. Tracking of outcome data can also be beneficial such as follow-up and preventative care appointments, monitoring hospital stays, and emergency room encounters. Also a comparison of the volume and costs associated with both surveys and outcome data

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