Particularly within the leisure centre environment it is important

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Particularly within the leisure centre environment it is important

to identify and address those factors which improve the safety of

the customers , maintain high levels of services , quality of facilities

and promote a healthy safe work environment.

In the various activities of modern life social domestic, work or

leisure the cost of work place accidents and incidents is immense in

terms of wasted costs, loss of revenue, insurance claims and premiums

and a host of unquantifiable indirect costs.

Its is incumbent upon all organizations to identify and evaluate the

environment within which they operate regardless of whether they are

in manufacturing , services transport or leisure ect .however ,

within each of these sectors there are specific issues to be address

and actions to be taken in relation to health and safety and customer

satisfaction .

Particularly within the leisure centre environment it is important to

identify and address those factors which improve the safety of the

customers , maintain high levels of services , quality of facilities

and promote a healthy safe work environment.

When considering the customers of a leisure centre the factors which

are likely to affect health and safety and promote a high level of

customer satisfaction must be identified first. Then what must be

determined is the ability to control this risk, after risks have been

identified an effective prevention policy must be prepared for

implementation. Within the physical confines of a leisure centre

there are certain aspects of the environment that are of particular

important when trying to balance the paramount need of a safe

environment ,a pre set budget and the desire to maximize customer

satisfaction.

These factors include essential housekeeping issues such as

maintenance on buildings and equipment, factors affecting by

legislation including noise, light, air temperature and renewal and

statutory requirements on electrical risks, chemicals storage etc and

other external issues such as customer confidence in staff commitment

and ability to become professional in areas such as First Aid.

Initially the leisure centre management has to develop a Health and

Safety policy in conjunction with the public. Usually a framework for

identifying risk bearing activities, this can be done by a mixture of

staff questionnaires, monitoring and through customer satisfaction

surveys.

The next step is to develop risk avoidance procedures which in a

leisure centre may include preset policies such as manning levels in

pool areas, storage of equipment/chemicals etc. Next it is important

to evaluate these risks and combat them at source such as “no running

in the pool area”; chemicals to be kept under restricted access, and

all electrical equipment to be inspected and approved at regular

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