.3 ORGANIZATIONAL COMMUNICATION The Organisational Communication Context defines the communicative relationships in an organisational context (Downs & Hazen 1977). According to Mueller and Lee (2002) there are three communication satisfaction dimensions, in the Downs and Hazen (1977) model that represents the communication experience in the organisational context. These communication dimensions include corporate information, communication climate and media quality. Effective organizational communication component are including the directionality of communication (upward, downward, lateral), communication channels (face-to-face, computer mediated communication, etc.), communication networks, interpersonal communication, as well as formal and …show more content…
The purpose of organizational communication is to disseminate information to employees so that all employees have relevant information important, and timely regarding their job and the workplace (e.g., acquisitions and merger layoffs, new company policies, takeover attempts). According to COR theory (Hobfoll, 1989), energies, as one of the abovementioned four resource groups, include money, time and allow access to other resources knowledge. The organization and upper management through organizational communication practices might serve as an energy resource transmitted valuable and relevant information in the workplace. Individuals value such informational resources because they can aid in attainment or protection of other valued resources, according to Hobfoll (1989). In an organizational setting for example, impending job loss may provide employees with enough time to find a new employer of advanced notice. The predictability of a working situation such information increases, helps employees to regain a sense of control makes it more understandable so information can be a valuable …show more content…
These practices carry out by the members of the organization for the purpose of to deliver information to one another within the organization. An Internal communication may be commenced for the purpose of upward communication or downward or horizontal, and may originated by anybody within the organization. However, it remains under the care of management to make sure that an efficient and effective internal communication system is in place so as to confirm that all workers are provided with important, relevant and information timely. In early 1981, Crino and White stated that, communication practices is related to the satisfaction with the many aspects of communication in an organization The relationship is consequent (communication satisfaction) and one of antecedent (communication practices). Communication satisfaction is one of thean employee’s affecting judgement of the organization’s communication practices and is a multidimensional construct. Even though the confirmed number of dimensions of communication satisfaction, eight are routinely identified and due to the Though the exact number of dimensions that comprise communication satisfaction is not known, eight are routinely identified and it is commonly used of the Communication Satisfaction Questionnaire (CSQ) by Downs and Hazen (1977). The eight dimensions involves are (1) communication climate , (2) communication with
Within an organization one of the key tools that they use is that of: communication. Communication is a primary key to any organization and without it there is no cohesion, no leadership, and no functionality. As communication begins to diminish, so does the organization – as one article puts it: “These new economic…. imperatives have significantly contributed to the demise of the old classic command-and-control bureaucracy…” (Tiernan et al, 2002, 47-48). From what this article states, the lack of communication has led to a semi-collapse of the mechanistic structure of an organization. Though communication does seem like a huge factor of an organization, communication does not come without its troubles within the inter-organizations; if there is communication going on in a company, there is going to also be a lack of communication. When a company has employed thousands of people (or maybe just a small amount) they are hiring a whole selection of individuals to work as whole group in unity – though this does seem like an amazing idea, these sets of individuals will have quite ...
Being an effective communicator is the key to success for a leader. Communication is defined by the authors in the text Organizations: Behavior, Structure, and Processes as transmitting information and understanding, usi...
Communication is the process of conveying information to each another using words, actions, or by writing the information down to be read by another person. Communication is something that most people do at some point each day, and is an important part of life especially in a working environment. “The concept of communication is an essential part of every profession, and it is required to foster and maintain healthy relationships”( Jasmine, 2009, para. 1).
While working at Borders, I experienced quite a bit of upward communication. Employees liked taking their messages to me, I was seen as one of the managers that listened. I would also try to meet their needs by communicating these messages to my ge...
Every individual in the organization have different roles and responsibilities for the sake of goals that have been set. The larger the organization then it wills increasingly make complex organizational structure. Thus, a healthy organizational communication climate will support the creation of a good working atmosphere in order to achieve the objectives of the organization. The climate of an organizational communication includes perceptions of the message and the event that related to the message in the organization. An organization consists of communication units in hierarchical relationships between each other that have many functions in environment. (Pace and Faules, 2001) From the definition, an organization needs to require
Communication is an integral part of working in the business environment. Individuals communicate various pieces of information to internal and external business stakeholders.The design of an organization should provide for communication in four in distinct directions: downward, upward, horizontal, and diagonal. But we have only discuss about downward communication and upward communication, where downward communication is more prevalent than upward communication in organization. Communication can flow vertically or laterally. The vertical dimension can be further divided into downward and upward direction. Downward communication is more prevalent because in this type of communication, we have to give orders and instructions to our sub-ordinates. So we have to explain each and every step that is going to help in work. But in upward communication they sub-ordinates do not have to give instructions their head.
People communicate for three purposes which are: to inform, persuade and entertain. Most managers use 60-80% of their time communicating in many ways which include: be present in meetings, listen and contribute in decision making and problem solve; compose various types of memos to inform and influence others about your viewpoints along with the services and products offered by one’s organization; presents information and influencing messages to large and small groups either face to face or virtual setting; explains and clarifies tasks and procedures
All the communication issues discussed in the previous paragraphs shows how communication issues can have a negative effect on an organization. Communication issues can cause an organization to experience “low morale, poor productivity, interpersonal conflicts and high turnover. An effective organization needs to analyze its communication process and determine if improvements need to be made” (Teter,
According to Hallahan et al. (2007) who defined strategic communication as being “the deliberate use of communication as a means of achieving an organization mission”. Strategic communication is an organisational effort in which is a result of a transactional social task done within an organisation (Shockley-Zalabak, 2002). Argenti et al. (2005) argues that strategic communication is “communication which is aligned to the organizations overall strategy in an effort to enhance the strategic positioning” (p. 83). As Murphy (2009) described strategic communication in behavioural terms as being “an orchestration of various actions, images and words in an effort to create some cognitive information results” (p.105). According to Clampitt et al.
Communication is the most important hub between people and organizations, particularly managerial communication which is between managers, employees, and other organizations and take place in work place. To send and dispatch managers goals to employee it is impressive to communicate in such a way which should take complete sense and less time, now a day the emerging of IT has made managerial communication so smooth and timeless, but it should be arranged in better way otherwise would be complicated.
Gibson, J.W. & Hodgetts, R. (1991). Organization communication: A Managerial Perspective. New York: Harper Collins Publishers.
In other words, successful organization depends on effective communication existing between management and employees. It acts like organizational
Communication is the sharing of information between two or more persons or groups to reach a common understanding. In the communication, the information or ideas conveyed must be understood. Effective communication allows participants to properly exchange ideas. Communication is the two way process of exchanging information. Communication can be done through oral, verbal and written communication. Information is transmitted as words, tone of voice, and gestures and postures. Information can be shared face to face or by telephone, fax, e-mail, text messaging, videoconferencing, electronic-portfolios, chat, memos, letters, reports, etc. The number and types of methods increase as information technology systems become ever more involving a great deal of worldly experience and knowledge.
Successful Communication is the conveying and understanding of a message from one person to another. For communication to be effective, the meaning must be easily understood. An individual 's communicative success relies on factors that include speaking, reading, listening, and reasoning skills. Forms of communication include verbal and non-verbal, as well as, one way and two ways.
Communication is the top quality that employers look for. Effective business communication starts by asking the right questions to understand the customer’s needs and wants to be able to recommend a product or service customized to the customer. One good tip would be to speak, pause, and listen. Communicate what you need and then pause to let the recipient process and respond to the information. With an average of 1800 messages being sent by workers through memos, telephone, email, faxes, and face to face, it is important to listen and pay attention to the recipient and send your information clearly. All in all, to be effective in business communication you need to be clear, brief, focused, and comm...