New Century: Case Study

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2.
Some business processes that New Century performs would be handling tax reports, maintaining all of the patient records, paperwork regarding insurance, managing the appointment book, and maintaining the clinic supplies. Fred Brown handles the tax reports, Susan Gifford maintains all of the patient records, Tom Capaletti does the paperwork regarding insurance, Lisa Sung manages the appointment book, and Carla Herrera maintains the clinic supplies.
3.
For a transaction processing system, New Century could use it for financial related things like payments, how much is due off from a customer, what kind of medicine they have, and transactions in general. Business support systems would be used to determine the help needed for the employees

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