Negative Impacts Of Effective Communication

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Communication is an essential tool used in most people’s daily lives. Humans are social creatures who need to reach out to others at home, work, church or school. Technological advancements in the twenty-first century changed the means of communication especially within the last few years. In the past, communication was either face to face, phone, or written letters. Nowadays, many use email, social media websites or instant messaging to socialize with others. The methods used to communicate in someone’s personal life are also useful in a business setting. Effective communication both written and verbal is the key to organizational success especially in a global market. Leaders and managers are charged with leading a company in solving …show more content…

Conflict comes in two forms functional and dysfunctional. Functional conflict results in positive change for an organization. Competition is an example of functional conflict. Healthy competition encourages both sides to do their best and often times leads to exploring process improvements initiatives within their division. Process improvement contributes to higher productivity and cost savings which is positive change for the company. Dysfunctional conflict causes harm to an organization by tearing down the team and focusing on an individual. Workplace bullying is a prime example of dysfunctional conflict (Baack, 2012). Bullies derail individual and group success. The negative impact of bullying on individuals includes lack of motivation, stress, and suffering job performance. The impacts on a business include declining productivity, higher medical costs, excessive turnover rate and a hostile work environment (Leigh, Robyn, Madelyn & Jenni, 2014). Leaders must be proactive in combating dysfunctional conflict by creating official policy on workplace bullying, educating employees on how to identify and deal with bullies, and by taking swift action to remove or terminate a bully. There are four steps in conflict resolution. They are identify parties involved, pinpoint the issues, establish the position of both sides, find a brokering zone and finally, make a decision. The ideal solution is win-win but it may end up win-lose or lose-lose options (Baack, 2012). In the end, open and honest communication through conflict resolution will build trust between a leader and a

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