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Why cultural intelligence is important
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The Nature of Diversity
Diversity in the workplace refers to the range of differences between people in a business. Diversity encompasses gender, age, race, ethnic group, personality, education, organizational function, background and a lot more. Not only does diversity involve how employees within an organisation perceive themselves, but how they view others like their colleagues, managers etc. Now for businesses becoming increasingly global it is important that managers have a well-rounded understanding of diverse workforces and countries as the more diverse your workforce is and the more diverse your business is means you will attract a more diverse consumer base. Also organisations can achieve nothing without the efforts of their individual
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This helps progress people into becoming accustomed to hearing and sharing their individual perspectives and presenting their ideas. Allowing culturally diverse employees to share ideas brings a broad variety of solutions to the table based on different schools of thought and experiences. As there are more ideas to choose from, the odds of finding the best possible solution is improved. “ Managing diversity well potentially benefits an organisation in the areas of social responsibility, cost, resource acquisition, marketing, creativity, problem solving and organisational flexibility” …show more content…
If a united front is to be achieved, such training is necessary as they will help teach employees how to accept ideas thoughts, and personalities of other non-native employees, consumers and clients in the workplace. It will also provide essential information on how to deal with conflict and prejudice in a professional and civilized manner. As long as an organisation continues hiring employees, you will continue to spend on training.
Barriers of communication
When working in a company that has people from different races and cultures, it creates barriers of communication. Not only does it make speaking to one another difficult but also tends to affect the internal as well as the external processes of communication. Workplaces which are much more heterogeneous will find methods of communication faster because they won’t have to keep on working harder to ease these culture and language barriers. Some organisations go on to employ entrepreneurs as well as diversity trainers which make the work much simpler.
Diversity in Best
...ounds bring different talents and suggestions to problems. If the workplace is not diverse, problem-solving could be more challenging. Broader service range is also a benefit from diversity in the workplace. Having employees with diverse skills and experiences, such as speaking different languages and understanding other cultures, allows companies to provide services to customers all over the world.
Dental professionals have a commitment to respect diversity and create equity of access to dental care for everyone (GDC, 2014). Diversity describes any dimension that can be used to differentiate an individual from others. It requires understanding that each individual is unique and accepting and respecting these individual differences (QCC,2013). These differences could be along the dimensions of race, ethnicity, religion, disability, sexual orientation, gender, age, socio-economic status or other ideologies (QCC, 2013). Understanding the impact that these differences may pose is vital in dealing professionally with people from diverse backgrounds and delivering equal treatment for all. Equality refers to identical treatment in dealings quantitates and values (Braveman, and Gruskin, 2003). Thus, creating equality for all might not mean that there are no disparities between different groups. Equity on the other hand refers to fairness and the equality of outcomes and involves recognizing aspects of a system that may disadvantage a certain group and correcting them (Braveman, and Gruskin, 2003). Therefore, in order to overcome potential pitfalls that may create inequity to access, there is a need to explore the different factors encountered in our diverse society that may create these issues. As an example, patients from different ethnic backgrounds may be faced with barriers accounting for the less frequent use of dental care (CQC. 2010). This group will be used as an example and some of the issues behind this inequity of access will be looked at further.
One of the best definitions for diversity I have come across says, “Diversity is the mosaic of people who bring a variety of backgrounds, styles, perspectives, values, and beliefs as assets to the groups and organizations with which they interact ” (Rasmussen, 1996, p. 274). This definition has three noteworthy points. First, it describes diversity as a mosaic, which is different form the traditional label of a melting pot. A mosaic enables people to retain their individuality while contributing collectively to the bigger picture. Second, this definition of diversity applies to and includes everyone; it does not rule out anyone. According to this definition, we are all diverse. Finally, this definition describes diversity as an asset, as something desirable and beneficial! When viewed from this perspective valuing diversity is openness, fun, and can even be a cause for celebrating in discovering how we can join together to create more as a united team than any one of us can on our own. It is vital to business survival that the workplaces strive to attain this ideal collaboration.
Within an organization, diversity is considered a having a population of people that are of different races or cultures working collectively. From this collection of people, a variance of perspective is formed and talent is fostered in order to maximize performance. These great minds work
It improves understanding of your customer’s needs, a recent research suggests that customers differ in their value to a firm, this means customers may value a firm by its discounts, warranty and customer service and so on. The more diverse the workforce is the more understanding of customer needs, an employee with the same background as a customer may understand the customer which is employees empathizing with customers. Different ways of thinking increases productivity, employees may handle a problem or situation in different ways since every individual has their own way of thinking and handling a situation. With the different ways of thinking brings solutions that will get the company going. When an employee is good at something for example presentation skills, he or she may help someone which is not so good at it. Learning from each other and supporting each other leads to high morale and employee satisfaction. Greater Innovation and creativity, new ideas and skills are brought by different employees into the organization which increases employees to practice what they are good at such as talents; drawing for example. This will create creativity and production as well. When there is an increase in skills it enables an individual to master something in the organization. When there are challenges they can be overcome with the mastering and increase in skills. There will be a lot of opportunities due to the ever increasing growth in the market. A greater diversity within the workforce increases your company’s ability to succeed regardless of what may come
Merriam-Webster defines diversity as “the condition of having or being composed of differing elements; especially the inclusion of different types of people (as people of different races or cultures) in a group or organization” (Merriam-Webster, 2016). With diversity including many different elements, the concept of workplace diversity also covers a broad spectrum of topics, and continues to evolve as many companies look to expand globally. This subject has become increasingly important among managers over the last couple of decades, and has helped to reinforce other concepts such as affirmative action and equal opportunity employment. While most people believe that everyone should have the same opportunities available to them, and that we
Traditionally, diversity refers to an assortment of races, ethnicities, genders, ages, disabilities and perhaps sexual orientations. A definition of diversity, however, should not be constrained by traditional categories such as these. Such a definition should also include categories such as religion, educational level, life experience, geographic location, socio-economic background, marital status and work experience. Indeed, each person employed by a company possesses unique qualities that encompass many factors.
...tes is known as the melting pot of the world. This country is the home of many different cultures from many different areas. Cultural competency in the workplace is an issue that everyone needs to understand. By understanding the characteristics of a diversity mature individual, employees can focus on developing themselves to hold a management position in the future, and be able to relate to other cultures in the organization. Companies continue educate their staff on affirmative action, and what it takes to manage a diverse group. These companies want to supportive workplace behaviors in the organization to help achieve the bottom line, increase stockholder value.
Diversity is defined as race, gender, age, language, physical characteristics, disability, sexual orientation, economic status, parental status, education, geographic origin, profession, life-style, religion, personality, position in the company hierarchy and any other difference[3]. In other words, diversity refers to ...
Diversity in the workplace can relate to having staff/employees from a wide rage and different backgrounds, this can include employees of different gender types, physical ability, age, preferred sex, religious belief, life experience, educational background, hardship, all of the above relate very strongly to diversity in the workplace. A workplace diversity policy is to create and manage a workplace environment that encourage
There are several definition of diversity depends on the context. In general, diversity concerns to personal or group's socio-demographic behaviour
Diversity is a value that shows respect for the differences and similarities of age, sex, culture, ethnicity, beliefs and much more. Having a diverse organization, helps notice the value in other people and also how to teach respect to people that might not know how. The world is filled with different cultures and people that might believe in different things as you, but that doesn’t mean you need to treat them any different. It is imperative for people to grasp diversity because it’ll help people how to engage with others in a respectful yet a hospitable way.
Diversity is a highly important issue in today’s business, especially in a globalized company. Workplace diversity helps to get better solutions to business problems (Schawbel, 2012). When you have a group of individ...
Within an organization, there are always people that think and behave differently, all dependent on their personal values and cultures. Efficient managing of the human resources is an art, and it is hard to find a perfect solution/combination. It is important that management recognize and understand that people work differently. This is why it is important to have strong cultural foundations that also guides how employees are expected to behave and work. Thereby it should be easier for management to utilize the work force diversity to something meaningful.
Diversity issues will gain importance because of the effective interactions and communications between the people. Diversity is the reality of the business world. It can have negative and positive impact on the employee’s behaviour towards work and work results. This also depends on how the employees have understood it and grasps it.