My First Job As An Electrician

After high school, my first job was working as an electrician. Being very young and new to the working world I learned a lot very quickly. I was a teenager on job sites with grown men with many skills that I was able to learn from. Math is critical in the electrical industry by being able to ensure you do not overload a circuit, calculate the amperage and wattage, and how to get the correct bends on wiring conduct. Learning to read blueprints that had all of the details were critical as well. Being able to relate a small drawing to an actual build was hard to learn but one you wanted to make sure you fully understood. If not you could make mistakes by placing items where they were not supposed to be located and having to move them, causing wasted time and money. The two most important items that I learn was safety and working as a team. These both go hand in hand with each other. Safety is not just ensuring that you are safe but also looking out for the others around you. This job provided me some of the critical building blocks of my career.

My second job was a waiter at a local restaurant. While I was provided detailed training about the restaurant, menu items, food preparation and how to wait on tables the majority was trial and error. I learned time management and multitasking skills by waiting on multiple tables at the same time. This was very important because each table was always at a different point in their meal and I had to be aware of what their needs were next and not cause delays from them having to wait on service. I was also able to build on my skills working as a team by jumping in to help when others were in need. I became a restaurant trainer for new waiters that were hired. I taught classes on the restaurants ...

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...ls, automation, and agent training to reduce operational costs by 40% within 14 months. I identified, developed and implemented a new product solution that utilized existing processes to transform the support center from a cost center to a P&L operation. The solution exceeded the revenue target by 237% in its first nine months. I also was able to implement and execute on a 14-month roadmap to transition domestic, low priority customer contacts to an offshore and near-shore vendor resulting in a 100% improvement in customer response time and an 85% decrease in cost per contact.

After transitioning to the new support model, I was promoted to Service Delivery Manager of IT Helpdesk. Moving to this role moved me to a leader now responsible for the overall operations and service deliveries of our contracted outsourced vendors and as well as customer account management.