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Eassy on service quality in a hotel
Eassy on service quality in a hotel
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A daily activity I dislike is my serving job. There is some good parts but bad parts overrule it. It isn't fun doing an every day thing that isn't making you harpy. Being a waitress, what a joy waking up early with the rooster calls! Between waking up at 5 or the grumpy customers, who knows which is worst. There is the grumpy customers who complain and then don't tip. When waking up all I want is a rude customer and no tip right? The itchy uniform and the lazy staff it is just terrible. It is so early the sun hasn't even raised yet. And the work environment is just negative most times. If the people were nice than the job would be enjoyable. Having people tip me would also be better. I don't think waking up early to be get $3 and hour and no
My first visit took place on September 22nd, in the morning at around 7:30 am. In the morning, People seemed the most rushed. During this time: people sat down the least and most people were ordering just coffees a very small amount of people ordered food with their coffee. People seemed the least friendly and there was a significantly less amount of small talk between customers.
Having those fellow co workers that bring you down, the ungodly amount of hours you have to work, and at time just the job in itself can be the reason that you have a horrible attitude about working. Find a job that you know you will enjoy doing, because doing that boring job in the end will do nothing but give you a bad attitude about the rest of the working
which seems as if the employees don’t even want to be there much less happy and helpful.
Although tips can often lead to servers making well over regular minimum wage per hour, overall, tips are very inconsistent and are completely dependent on restaurant customers. Not only does the customer decide how much to tip based on his/her enjoyment of the dining experience, but also servers need busy restaurants in order to make good money.
Another possible reason for these types of manners could merely just be malice. While it would be nice to believe that all people have good in themselves, seeing how some people treat those who work in retail leaves a gap in that argument.
One of the most common reasons for tipping is out of guilt more than gratitude. According to tipping guidelines you should leave atleast 15 percent of the bill as a tip at a restaurant. However, many times people leave more than the acceptable minimum when they know that the servers use this money to make ends meet. Working all day at the office making very little money yourself will leave yo...
Procrastination & nbsp; & nbsp; It is Monday morning and I have slept in, thanks to Thanksgiving. In fact, it's twelve o'clock and I am free for the afternoon. As usual, I sit in. front of the television after I clean myself up, staring endlessly at the screen with my finger clicking on the remote.
The average customers in a restaurant fall under the “Stick-to-the-fifteen-percent, tippers.” They have the attitude of “I’m just here for the food.” These average customers can be heard saying, “Looks good, I just need ketchup.” and “When you get a chance, may I please have a refill?” The “Stick-to-the-fifteen- percent tippers” have a more serious, laid-back face and stay quiet. These customers are average maintenance and average tippers. The only time they leave more than a fifteen- percent tip is when they need to round to the nearest dollar. Their server is mellow and polite because he is thankful for the expected tip. A server walks away from the table cool, calm and collected with no need to complain.
The first reason that new employees who work at stores are annoying is because they are not aware of their surrounding of the store. For instance, the employees do not know around the stores so they cannot help us. The employee also cannot point out where things are and it takes much longer. Also, if the employees do not know the building, then they still want to help the customer by taking them around the whole store to get them something. Lastly, in the store, there would be only one new employee for that department, and if the shopper asked them something, they would respond, “Sorry, I Cannot help, I am new” to the buyer. Now the customer has no one to ask, and this is bad service. Clearly, having new store employees at a store is very frustrating. Not only are having new store workers frustrating, but also having people walk violent dogs in public.
Motivation is key in the workplace. It is developed from the collaboration of both conscious and unconscious principles such as the strength of desire or need, motivating force or reward estimation of the objective, and desires of the person and of his or her peers/co-workers. These elements are the reasons one has for carrying on a specific way. An illustration is an understudy that invests additional energy contemplating for a test since he or she needs a superior review in the class. The Inside and outside principles that animate want and vitality in individuals to be constantly intrigued and centered around their work, part or subject, or to try to achieve an objective.
When it is discovered that a worker can fulfill the requirements of their job, but are experiencing shortcomings in doing so, many times it is believed that worker motivation may be the root of the problem (Laird 95). What, though, is work motivation? According to Laird (2006), “motivation is a fundamental component of performance “ and “is the reason that someone chooses to do some things and chooses not to do others”. In other words, work motivation is what energizes workers to the level of output required to fulfill a task, directs their energy towards the objectives that they need to accomplish, and sustains that level of effort over a period of time (Steers et al., 2004). In essence, worker motivation is what gets the job done. Employee motivation has always been a central problem in the workplace, and, as an individual in a supervisory position, it becomes ones duty to understand and institute systems that ensure the proper motivation of your subordinates. Proper motivation of employees can ensure high productivity and successful workflow, while low worker motivation can result in absenteeism, decreased productivity rates, and turnover. A large body of research has been produced regarding motivation, and much of this research is applicable to the workplace. Due to the nature of man, motivation varies from individual to individual, and, because of this, there is no one system that is the best for ensuring worker motivation in every organizational situation, and, as a product, many theories have been created to outline what drives people to satisfactorily complete their work tasks. Throughout the course of this document, the three main types of these motivational theories will be outlined and examples of each as well...
Motivation can be one of the greatest and most important aspects inside a workplace, as it enables employees to find their incentive to work harder and achieve different types of goals. Motivation can be identified and accomplished by elaborating a job design that helps keep employees happy considering the different environmental factors of the integrative framework when applying organizational behavior. A formal definition states that job design “refers to any set of activities that involve the alteration of specific jobs or interdependent systems of jobs with the intent of improving the quality of employee job experience and their on-the-job productivity” (Kinicki 168). Job designs help structure jobs and the different tasks needed to accomplish
There might be people in the back who aren’t interacting with people and checking and refilling supplies if needed. There are workers that are verified as bar backs. Bar backs are like stockers in the bar. The job includes always ensuring there's a supply of liquors in the front for incase of happy hour happens and bartenders run out of liquors. if they running low, bar backs will go to the supply room and resupply the bar with needed material. If it's just a bar atmosphere, bar back buss tables for new customers have a place to sit. Clean and restock glasses from the kitchen. Buy or make ice if running low. Maintain clean water and clean rags for bartender to have to clean the counters and prepping areas. Really good bar backs are always ahead of the bar staffs and doesn’t need to ask for things to be done; because they are already doing it. Bar backs don't interact with customers. They don't make or serve drinks, you may seem them, but they are probably cleaning or restocking. Bar backs have the chance to actually make more money than bartenders. If there are 4 bartenders working that shift, each bartenders chip in some of their tips to the bar backs. If the bar is very busy, more money the bartenders make, more money bar backs will make (Bar and Bartending).
The staff in this workplace are friendly and helpful. Everyone at the job get along and there are very few disputes between employees. All are treated fairly and there’s minimal to no drama in the workplace. Many of the employees are young and will only be working for extrinsic rewards as they would be just starting their careers. As they adjust and adapt to the work and environment they’re attitude will lean more to do their job for intrinsic rewards and the satisfaction of helping others since you will no longer be focusing on your status and the job you
Trimming Christmas trees is a hard job, but it is one of my favorites thus far. The biggest reasons that it is a hard job are the heat, the bees, and the poison ivy. Despite all the hard things that we have to go through it is a fun job. Most of the employees that work there are teenagers like myself. However, there were some men in there 40's that had worked there since they were my age. Even though they were not bosses they felt that they were and really made it hard to work at times. The reason that I like trimming so much is because I am able to talk with my friends all day, and the boss Jim Fleming is a really good boss. The only time I ever saw him get mad was when he was justified to get mad at one of the employees for not working.