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Importance of organizational culture
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Mayo Clinic is a hospital that is as well-known by many to be a haven of caring and concerned doctors whos’ sole focus is to give their patients the type of care they would want their families to receive if they were patients. According to Colquitt, LePine, and Wesson (Mayo Case Study, 2014), Mayo Clinic has established a customer service, patient first culture that puts the needs of those whom they serve ahead of other focuses, such as profit or patient quotas. This corporate culture has lead the hospital to become one of the most successful and iconic medical centers in the United States. Colquitt, LePine, and Wesson (Mayo Case Study, 2014) propose several very interesting questions at the end of the reading that they ask readers to ponder. The first question asked is as follows: “Is Mayo’s corporate culture something that other healthcare systems can copy? Would it be possible to develop a national healthcare system modeled on the Mayo Clinic?” (Colquitt, LePine, & Wesson, Mayo Case Study, 2014). To …show more content…
One way Mayo could maintain its culture is by using what Colquitt, LePine, and Wesson (2014) refer to as the Attraction-Selection-Attrition (ASA) Framework. The ASA Framework deals with attracting individuals to the organization that fit the culture well. By making sure its workforce is fully supportive and motivated about the facets of its culture, Mayo Clinic would increase the chance that it maintains the organization’s current corporate culture and standards. A second way Mayo could try to maintain its culture is through socialization. When employees within an organization interact with one another, those employees spread and reinforce the culture of the organization. Having employees who are fully accustomed to and support the organization’s culture is a great way Mayo Clinic could maintain the aspects of its culture that the company truly
2. In recent years, there has been a growing attempt to measure the performance of health care providers. The federal government and the states have published data on how hospitals are compared to acceptable clinical standards with regard to pneumonia. Explain how these data could affect the consumer decision-making process.
For anyone who has ever worked in healthcare, or simply for someone who has watched a popular hit television show such as Grey’s Anatomy, General Hospital, House or ER know that there can be times when a doctor or health care provider is placed in extremely difficult situations. Often times, those situations are something that we watch from the sidelines and hope for the best in the patient’s interest. However, what happens when you place yourself inside the doctors, nurses, or any other of the medical provider’s shoes? What if you were placed in charge of a patient who had an ethically challenging situation? What you would you do then? That is precisely what Lisa Belkin accomplishes in her book “First Do No Harm”. Belkin takes the reader on
The increasing international interest in culture transformation is based on the notion that if the desired improvements in quality and safety are to be achieved alongside structural and procedural changes, then major cultural transformation is also needed. The interest in managing organisational cultures, particularly in healthcare, is not new and many reforms in the NHS have embraced culture change as a key element for improving clinical quality, safety and organisational
The Crowded Clinic: Critical Analysis The Crowded Clinic Case Study (Colorado State University - Global, n.d.) discusses the issues of practice management as they apply to access to care. Access to care may be as inconvenient as lengthy patient wait times to issues far more serious that may have a profound effect on the health and well-being of a single patient or an entire cohort. In order to properly address the issue and look for a remedy, it is necessary to understand the underlying conditions that create the problem before creating the means to manage the change required to correct the problem. The Crowded Clinic has multiple issues, including social and operational, which are creating the associated inaccessibility to services.
The John C. Lincoln community that was used for this essay is comparatively poorer than the average, with large immigrant populations and face transportation issues that limit the ability of patient to receive both outpatient and emergency care (Honor Health, 2015). The mission statement of Honor Health is broad and perhaps uninspiring to key stakeholders, as is the organizations vision statement. Honor Health could benefit by expanding their mission and vision statements, thus increasing their value in directing and guiding their future strategic plans and goals. Randall’s (2015) assertion that a great organization is only achievable by having specific, measurable and achievable goals that are linked to the organizations vision and mission is correct; while the flexibility of Honor Health’s statements is interesting, the statements could be improved by being more descriptive and personal to the organization reason for existence and
The events today in the medical workforce are a repeat of yesterdays. Once again health care faces...
As we are living in this culturally diverse society it is of extreme importance that healthcare providers deliver appropriate services that are fair, culturally sensitive and are respective of the individual’s culture. This can only truly occur when health care providers understand individual cultures and the needs, values and beliefs of the individuals within them.
Influencing culture creates tranquility in a work environment that helps employees feel accepted and happier, thus creating better customer services. In the scholarly article, “Relationship Of Organizational Culture, Teamwork And Job Satisfaction In Interprofessional Teams", Korner argues that before you can have happy customers you must have happy employees. “Organizational characteristics, such as organizational culture, are important aspects for interprofessional teamwork, treatment quality and success . Studies have demonstrated that interprofessional teamwork is influenced by organizational culture.” (2). Culture is an important aspect for teamwork because employees must learn each other’s difference to better connect with them. Connecting with co-worker creates a positive environment and reflects on the employee. When customers see the smiling face of an employee, who enjoy his job the positivity reflects on the customer’s overall experience. Influencing employee’s culture helps the customer’s and employee’s experience.
As we are living in this culturally diverse society it is of extreme importance that healthcare providers deliver appropriate services that are fair, culturally sensitive and are respective of the individual’s culture. This can only truly occur when health care providers understand individual cultures and the needs, values and beliefs of the individuals within
Healthcare organizations recognize the value to providing quality care requires implementing new methods practice, focused on reforming the structural components of the culture. As healthcare organizations prepare for the future, they are redirecting focus on creating an environment conducive to providing safe, quality, patient-centered services. The culture of healthcare is transforming the concepts of leadership and management focused on empowering their team to deliver quality, safe, patient care.
The healthcare’s culture, usually, is similar to the culture of the community it is located in. This is due to fact that healthcare organizations rely on the external factors around them while depending on the market sector in order
Today, many Americans face the struggle of the daily hustle and bustle, and at times can experience this pressure to rush even in their medical appointments. Conversely, the introduction of “patient-centered care” has been pushed immensely, to ensure that patients and families feel they get the medical attention they are seeking and paying for. Unlike years past, patient centered care places the focus on the patient, as opposed to the physician.1 The Institute of Medicine (IOM) separates patient centered care into eight dimensions, including respect, emotional support, coordination of care, involvement of the family, physical comfort, continuity and transition and access to care.2
At Mayo Clinic, the organization is driven by the needs of the patient and providing an unparalleled experience through integrated clinical practice, research and education for all patients. Analyzing the strategic plan for Mayo Clinic and identifying and summarizing long-term and short-term plans helps to develop an outlook for the future. “US News & World Report ranked Mayo Clinic as one of the 21 “Best Hospitals” in the United States in 2009” (Jones, 2010, p. 52.), and has been on this list for last 20 y...
Competitive advantage matters greatly to those responsible for the management of healthcare institutions. Together with rapidly escalating healthcare costs, increasingly complex medical technologies, and growing regulatory and legal pressures, healthcare organizations face a critical need to improve the quality of care at reduced costs (Cu...
When asked to state the primary goal of his business, Dr. Slez cited “high quality health care service” as the firm’s main objective. The effective treatment of, and development of trust with, the practice’s patients, Dr. Slez continued, takes precedence over profits. Indeed, if all healthcare firms placed profits above patient care (and many do) we would be far worse off. While doing what is needed to stop the spread of a disease or alleviate pain may not always be the most cost effective approach, it is the approach demanded by the government and general public. This is not to say that Dr. Slez’s firm does not try to maximize profit. The f...