Maxine's Club Case Study

In this assignment I’m going to review mission statement of Maxie's Supper Club and Oyster Bar.
Their mission statement written as “To sell delicious and remarkable food and drinks. That the food and drink we sell meets the highest standards of quality, freshness and seasonality and combines both modern-creative and traditional southern styles of cooking.1 To consistently provide our customers with impeccable service by demonstrating warmth, graciousness, efficiency, knowledge, professionalism and integrity in our work. To have every customer who comes through our doors leave impressed by Maxie's and excited to come back again.2 To create and maintain a restaurant that is comprehensive and exceptional in its attention to every detail of operation. To provide all who work with us a friendly, cooperative and rewarding environment which encourages long- term, satisfying, growth employment.3 To keep our concept fresh, exciting and on the cutting edge of the hospitality and entertainment industry.4 To be a giving member of the Ithaca community and to use our restaurant to improve the quality

of life in the Finger Lakes region.5
To make the review easier, I’ve divided the statements into 5 parts and relate each part to their “about us” section in their website.

1. It appears that they strive to always sell delicious and best food by always getting the freshest fish and shellfish shipped to them within 48 hours of receipt at the dock and already packed in ice from the time of catch, and then stored at temperature controlled warehouses and refrigerated trucking on their way to Maxie’s.
For other ingredients, they use local and organic whenever possible. They are commited to small scale family farms where passion and care is taken in growing the products.
2. In the statement, they wrote that they always try to satisfy the customers, thus making them always want to visit again. This also appears to be valid point, because they
prioritize customers happiness by hosting free music events every Sunday and

Tuesday,
they also ensure that they bartenders will be attentive to the customers. One last thing,
they will wait for their customers even if the customers come late in the night and they
never close earlier than their stated hours.
3. This part states about their concern about their employees welfare, however there’s
almost no explanation in their “about us” on how to ensure that. Despite of lacking
explanation on how to make their employees comfortable, it is safe to assume that they
are indeed comfortable to work there because of the working environment that seems to
be always lively and Maxie’s seem to really care about the employees because it is
stated that they believe in them and they are there to contribute to the betterment of the
Finger Lakes by also involving communities in their actions. While also they pay respect
to the musicians who participate in their Sunday and Tuesday night event.
4. They are dynamic, they change their menu seasonally to reflect produce and seafood
that is in its prime. Their menu changes to reflect the influence of the weather on what
naturally grows and on what foods people crave each season, while still maintaining
their classic Southern roots. So it seems that they try to make their concept always fresh
and exciting
5. They also hosted fund raising event for renovation of Ithaca State Theatre, it is a proof
that Maxie’s cares about Finger Lakes as stated in their mission.