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Manners in Customer Service
Many people say that manners are on a decline. It is perceived that people are generally rude. I'm here to report that this is not true. In my two and a half years of experience in retail, I have met and dealt with hundreds of people. I have found that as long as you are courteous, trustful, and empathetic, people can't help but reciprocate these feelings towards you
In my two and a half years at Kmart, I have learned many things about manners. I have worked in just about every area in the store and have helped many people. I use certain techniques to help them feel welcome and more comfortable while shopping. "Private companies offering goods and services for sale can't survive if they go our of their way to alienate consumers. Buyers can always go elsewhere" (Chapman 168). For this reason, I always begin every conversation with a pleasant "Hello." Also, I try to smile as much as I can. Moreover, I talk to the customer while helping them find their item, and I always end a transaction with a "Have a nice day." Also, while talking to a cu...
I don't feel that some people lack manners; to me its the different backgrounds that define what manners are to
Another possible reason for these types of manners could merely just be malice. While it would be nice to believe that all people have good in themselves, seeing how some people treat those who work in retail leaves a gap in that argument.
Discussion of Significant Differences Between Men's and Women's Talking Manners Beginning with the role of compliments in female-male interaction by Janet Holmes in Reading B of Chapter 1 of your textbook Using English: from conversation to canon, discuss the significant differences between men’s and women’s talk – the way they interact, their choice of words and phrases and the topics they like to discuss. The linguist Halliday (1978) suggests that language has a dual function; it communicates ideational meaning, in terms of the information and ideas expressed, and it also communicates interpersonal meaning, expressing the degree of friendliness, or status difference between speakers. Since women and men occupy different subcultures, and subcultures are also differentiated according to how language is used, it is reasonable to say that the genders would exhibit distinctive language patterns. ( Maybin, Mercer, p5 ) Beginning with the work of Lakoff (1975), which documented that women and men communicate on the basis of languages which are differentiated according to gender. She suggests that women use more tag questions (eg.
Apparently many American have been infected with the rudeness virus. Some might get it from the stressful and hectic life style they live or maybe the adult was just raised in an environment where manners didn’t matter.
In part one I am going to draw up a list of agreed service quality
The customer services styles are quite important when it comes to the direct dealing with customers. Besides the products or services that are being offered to the customers by the organization you are working for, the way in which the sales persons represent those products and services to the customers play a major role in the satisfaction of the customers. The customers often seek polite, genuine and helpful response from the customer service representatives and for that purpose the customer service representatives adapt different customer service styles depending on the priorities of the customers.
McDonald’s training is far more effective than most other fast food chains. There are three elements of the training that are critical to McDonald’s worldwide: service, quality, and operations. Customer service training is a crucial part of McDonald’s training.
“Where there’s a helpful smile in every aisle” is a true motto at Hy-Vee. I have learned to greet customers with a smile and address them when they come through my line.The greeting opens up the opportunity for further conversation and gives the customer the feeling that they are cared about. I try to talk about their day, if they found everything they needed and if not, offer assistance.Through
... and that everyone matters. Our children's future and success will be enhanced by the use of appropriate behavior. Let us create an environment in our homes, schools, and churches where manners are taught and valued so that every child feels safe and becomes all they were created to be. A quote by William Arthur Ward makes people wonder whether they have been polite and good-mannered during the day: "God gave you a gift of 86, 400 seconds today. Have you used one to say thank you?"
There is a very fragile and thin line between being remaining professionally confident and being an arrogant snob who is rude to the customers. This is the same line that separates being respectfully humble and being a meek mouse who allows everyone, customer and coworker alike, to take advantage of him or herself. I have learned the waitresses, and everyone in general, needs to be self-aware and find a balance of confidence and humility when dealing with others, especially if this is in a serious situation. For example, this past Saturday, I was waitressing with a coworker who is known to start drama and cause problems. As I was walking towards the the grill line to check if my customer’s food was ready to deliver, she walked in my direction and grabbed my throat. Instinctively, I slapped her hand away, boiling with intense fury. The girl laughed and commented on my quick reflexes, then noted how I was “pissed” as I walked away from the situation. No matter how angry I felt, I had to remain respectful for the customers, which meant that I could not scream or swear at her with confidence. So therefore, for that situation, I had to remain humble and walk away, making certain to avoid confrontation for the rest of the day. However, I cannot allow for
a) Good customer service is a critical component of a quality product. Collier (2011) states that service needs to be consistent, continuous, thoughtful and available. These are crucial in meeting and exceeding customer expectations. Collier also continues on to state that staff providing customer service must have appropriate skills, knowledge and personal attributes to execute a high standard of service. These skills have been identified by Collier as listening skills, punctuality, courtesy, integrity and grooming. The skills and qualities identified are reflected by the five key components of customer service tangibles, reliability, responsiveness, assurance and empathy. The five components have been provided by the SERVQUAL service measuring
When a customer walks in the store with a smile, it's store clerks or managers responsibility to make him/her leave with a smile.
When I receive a rude waiter or waitress I can be very outspoken. I do not think that I should pay for a service that is not satisfactory. I can be even more outspoken when I am expressing my opinion to a server and I do not see any improvement. Receiving a rude server can ruin my entire experience and cause me to never go back.
Do manners matter? Yes, they do; however, since most parents have gone to work, children have fewer chances to sit with their parents and to learn manners from them. Although America is a melting-pot of cultures with various ideas of manners (Packer 22), and the subject of manners is complicated (Hall 185), the standard of good manners of various cultures is similar. Good manners are the same as civilized behaviors and moral etiquette that have respect, consideration, generosity, and thoughtfulness for others (Stewart 14). What goes around comes around; therefore, people should treat others as they wish to be treated themselves (Stewart 1). In fact, people would love to be with others who have good manners (Brandenberg 2). Therefore, manners should be taught in the twenty-first century because they not only help people become educated and competitive, but they also help the world become peaceful and smooth.
Difficult customers are just part of doing business today. “Difficult customers could be those in which you have to deal with negative, rude, angry, complaining, or aggressive people. These are just a few of the types of potentially difficult interactions” (Street). From time to time, you will also find the need to help customers who can be designated as difficult, but in a different way: Lack of knowledge about your product, service and or policies, dissatisfaction with your service and or product, demanding, talkative, internal customers with special requests, language barriers and elderly or disabled customers that need assistance. Companies and businesses that know how to deal with difficult customers or customers with special needs the right way allow a company or business to reap the benefits of high customer satisfactions and increased customer retention.