Orientation Process At Hy-Vee's Customer Service

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Since the first day of orientation, I have been impressed with Hy- Vee’s customer service. The orientation process taught me how to properly greet customers, how to have an appropriate conversation with customers and how to deal with difficult customers. I also got a better understanding of how the different departments function throughout the store.
“Where there’s a helpful smile in every aisle” is a true motto at Hy-Vee. I have learned to greet customers with a smile and address them when they come through my line.The greeting opens up the opportunity for further conversation and gives the customer the feeling that they are cared about. I try to talk about their day, if they found everything they needed and if not, offer assistance.Through

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