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Conflict management strategies
Concepts of conflict management and strategies
Concepts of conflict management and strategies
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Encountering, Interpreting and managing conflict Conflict simply refers to the disagreement or to be contradictory with the opposition regarding their interests, ideas, views, perception etc. Conflict is a situation in which two or more people disagree over issues of organizational substances and experience some antagonism with one another. It denotes struggle between opposing forces for victory or supremacy. Conflict can be aroused within the family, organization and various other places. It occurs due to the differentiation and collision of the thought, nature, and perception and so on. Conflict can be examined and addressed through two categories in order to deal effectively. They are: - Substantive Conflict: - It is conflict that occurs …show more content…
Conflict is an inevitable life experience. Whether is it with oneself, other or organization? Conflict can be both Constructive and destructive. Constructive Conflict is a conflict that results in positive benefits to the group or organization. It helps people in an organization to be creative and come up with productive results. Conflict presents an opportunity to become aware of substantive issues and to think of way to resolve them. Conflict if taken in a positive way than it will be beneficial as it helps an organization to become more innovative which helps to come up with various ides, perception, and ways of processing and judging information. Creative thinking can be a powerful tool in managing conflicts that result from personal disagreements and cognitive …show more content…
Hence managing conflict simply refers to minimizing the negative aspects and maximizing the positive aspects. Conflict is the result of misunderstanding, disagreement, collision and psychological, emotional and behavioral differences. So it can result in both constructive and destructive way but it depends upon the individual or the organization how they interpret it. Conflict can be aroused with various reasons but it is important to reckon the reason behind it and manage in the same way as per the conflict. If one gets successful in recognizing the problem of conflict than it would be easier to find out its solution. The conflict can be managed through the following
Conflict is definitions, examples and anecdotes. To respond you can discuss your problems with someone, protesting, ignoring and more. A conflict is a serious disagreement between people. When people sense disagreement they tend to feel uncomfortable. The best way to respond to conflict is by having an emotional outlet.
The purpose of this paper is to explore conflict and ways to manage it. I chose to explore this topic in depth because conflict touches all of our lives. Whether it is at work or in our personal lives. Like most people when you have a bad day at work; I have a tendency to bring the frustration home. Frustration at work causes me to be in a bad mood; hence that makes me argue with my spouse.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Conflict is more than just an argument that manifest itself through yelling and behavior it is a perception that there is something wrong and needs to be fixed or explained. There are many different paths that conflict can take and it all depends on the person and situation. The following is an analysis of a conflict in my own life and how it came to be, the different perceptions involved, and the path we choose to take as the conflict went on.
Engagement in peaceful and violent interactions, as well as the conflicts consequent from the, has changed greatly in the modern world. With the vast advancement in technology, our ability to communicate over long distances with various media devices has improved the ability to conduct peaceful conversations. This in itself decreases the chances of violence as all party members involved in a conflict of some sort are able to access and correspond with one another, if they so choose, without jumping the gun and heading straight into a violent solution. However, weapon technology develops simultaneously with modern technology, resulting in extreme weapons of mass destruction such as nuclear weapons and the fact that these weapons are so easily accessible enables violent interactions. Both the “Conflict Resolution” and “Nonviolence” paradigms have not been able to keep up with the development of modern technology and are therefore not applicable in some instances. While the “Conflict Resolution” paradigm maintains its applicability for most situations, the “Nonviolence” paradigm becomes obsolete in regards to the nuclear weapons that play such a large role in modern day conflicts. Nevertheless, both paradigms are useful tools in international peacemaking – methods such as negotiation from the “Conflict Resolution” paradigm are independent from the type of conflict involved. Similarly, the “Nonviolence” paradigm has methods e.g. the creation of peace movements, which are applicable to all conflicts regardless of their nature. This shows that while they might be limited in some aspects, the “Conflict Resolution” and “Nonviolence” paradigms are still useful in conflicts nowadays and contribute tools to international peacemaking even tho...
Before understanding how to deal with conflict, one must understand what conflict is. Conflict can be defined as, “any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups lead to opposition or antagonistic interaction” (Learning Team Toolkit, 2004, pp 242-243). Does the idea of conflict always have to carry a negative connotation? The growth and development of society would be a great deal slower if people never challenged each other’s ideas. The Learning Team Toolkit discusses three different views of conflict: traditiona...
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
workplace include greater total resources, greater knowledge band and a greater source of ideas. However, these advantages can also bring on conflict within teams and the entire workplace. Varney (1989) reported that conflict remained the number one problem within a large company. This was after several attempts were made to train management in conflict resolutions and procedures. However, the conflict remained. The conflict possibly remains because the managers and leaders did not pay attention to the seriousness of the issue. In order to maintain an effective team, leaders and team members must know and be proactive in the conflict resolution techniques and procedures.
Gross and Guerrero (2000) supported Rahim’s conflict management styles and identified that these styles are associated with organizational climate and culture, job satisfaction. Their research on 50 employees uncovered some facts include employees who were involved in unmanaged conflict end up in job dissatisfaction and subsequently their performance deters (p. 208). The competence-based model developed by Canary, Cupach and Serpe (2001) contrast with Rahim’s theory, where the effectiveness of conflict management styles is based on the situation and understanding of individuals (p. 81). They tried to find a resolution for the conflict instead of implementing the strategy to reduce tension by applying conflict management styles, resulting in inconsistent outcomes (p. 531).
Conflict management is the process of regulating and reducing the negative aspects of conflict while increasing the positive facts of disagreement. The management of conflict is essential to harvesting the potential benefits of disagreement. Unfortunately, unchecked conflict obstructs collaboration and productivity within a team or organization. Unbridled Conflict can dreadfully turn personal rapidly provoking the climate to turn hostile and stressful. At this juncture, the environment or workplace fosters frustration, anger, and less concerns about having the facts. Moreover, the lack of facts shifts the focus on personality rather than the issues. As stated in the article, “How to Management Teams Can Have a Good Fight”, constructive conflict
First, they need to investigate the true nature of the conflict because the dysfunction observed may be a symptom of the actual conflict. Once he has a complete understanding of the conflict, the skilled manager will be able to transform it into functional conflict and come up with a synergistically beneficial solution. The same way that every suggestion Honda implemented at Marysville resolved some sort of conflict, even the most heated and personal of conflicts can be resolved to the benefit for all parties involved if management is open and transparent in its policies; investigates the conflict to find its true nature; then handles it quickly, professionally, and in such a manner that it will not reappear in the
What is the best way to respond to conflict? There are many different ways, there are a lot of good ways to respond to conflict, and some bad ways too. Our response to conflict can say a lot about us. It is very important that we react to conflict appropriately. People can best respond to conflict by having mindfulness, or controlling your emotions, and always having a positive attitude.
Conflict is unavoidable and connected to a world where different ideas and opinions are challenged. Negative conflict occurs when voices are not expressed appropriately, discussions are not in control or different parties reject moving forward with a solution. There is difficulty resolving disagreements because there are multiple reactions to disputes. However, a positive conflict supports debates without a destructive outcome. They improve communication, introduce principles that are important to others, and reduce chaos. On the other hand, the approach that a person uses to address conflict dictates the outcome they receive. Methods for resolving conflict include avoiding the problem, smoothing out a situation, competing against the ideas
According to McShane and Von Glinow, conflict is “a process in which one party perceives that his or her interests are being opposed or negatively affected by another party” (328). The Conflict Process Model begins with the different sources of conflict; these sources lead one or more parties to perceive that a conflict exists. These perceptions interact with emotions and manifest themselves in the behavior towards other parties. The arrows in the figure illustrate the series of conflict episodes that cycle into conflict escalation (McShane and Von Glinow 331-332).
Conflict is a serious disagreement or argument, typically a protracted one. Often during conflicts, crimes are committed. During times of conflict, both children and women have to suffer equally.