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Operations management Chapter 1
Meaning of operations management and historical evolution
Operations management Chapter 1
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OPERATION AND OPERATIONS MANAGEMENT All organizations have operations.” A manufacturing company may conduct operations in a foundry, mill, or factory. Our interest is in the management of operations, or operations management (OM), including the usual management cycle of planning, implementing, and monitoring/controlling. The driving force for OM must be an overriding goal of continually improving service to customers, where customer means the next process as well as the final, external user. § Since there is an operation element in every function of the enterprise, all people in all jobs in every department of the organization should team up for improvement of there own operations management elements. Teaming Up with Customers What happens when suppliers and customer are disconnected? Consider design work, for example. Whether we speak of goods or services, time- and distance separation in the supplier-customer connection invites trouble. Question: “What’s your Job?” Question: “But isn’t your job to serve the customer?” In grocery stores, where the supplier-relationship is immediate, the operations manager system is hard pressed to maintain a customer focus. The customer is the next process, or where the work goes next. A buyer’s customer is the associate in the department to whom the purchased item goes; a cost accountant’s customer is the manager who uses the accounting operations-where the design will be produced or the service provided. It is also clear that throughout the organization, people not only have customers, they are customers. Let’s turn our attention to what customers want. A Short List of Basic Customer Wants The requirement is a recipient’s or customer’s view of a good or service. A close partnership with the customer’s actual requirements. A close partnership with the customer helps create good specifications, increasing the supplier’s ability to fulfill the customer’s needs. What else do customers want? Customers have six requirements of their providers: High levels of quality. High levels of service. Low costs. OPERATIONS STRATEGY An organizational commitment with wide ranging effects, such as continuing improvement in meeting customer needs, is called a strategy. Strategy itself is necessary because of competition, and successful strategy ensures that company strengths match customer requirements. Integrated Business Strategy To accomplish its aims, the business team must plan strategy in all four-line functions. A comprehensive strategic business plan deals with issues affecting the whole organization: employees, markets, location, line of products and services, customers, capital and financing, profitability, competition, public image and so forth.
Task17. Outline the policies and procedures that should be followed in response to concerns or evidence of bullying and explain the reason why they are in place.
Operations management is essential for the survival and success of any organization. According to Heizer & Render (2011), operations management (OM) is the set of activities that creates value in the form of goods and services by transforming inputs into outputs. Operations managers today contend with competition, globalization, inflation, consumer demand, and consistent change in technology. Managers must focus on the efficiency and effectiveness of processes such as cost, dependability, distribution, flexibility, and speed. The intent of this paper is to discuss the processes and operations management of the Kroger Company.
The William Shakespeare play The Tragedy of Julius Caesar tells the story of the assassination of Julius Caesar and the eight conspirators behind it. The play takes place in 44 B.C. in Rome. Marcus Brutus is the protagonist and face-man of the insidious conspiracy. He is also the tragic hero in this classic work of literature. Aristotle’s definition of the tragic hero is a character that has a character flaw, also known as hubris, and experiences a downfall from a high position in society due to this flaw. After this downfall, a tragic hero experiences an enlightenment. Brutus fits Aristotle’s description perfectly. Brutus has a severe character flaw and experiences a downfall from a high position in society. However, he is an honorable character that truly provokes sympathy from the audience.
Focus on the needs of the customer and put the needs of the employee second, follow by the need of the leader as the last so to develop and grow the relationship of the customers while strengthening the
Based on my knowledge of and comfort with social work ethics thus far, I have decided to apply the ethical decision making model by Frederic Reamer to this ethical dilemma. I have chosen Reamer’s guidelines to follow because I find it them to be straightforward and applicable to the issue of Sue’s alcohol use. This model informs us of the steps we need to take as social workers, including identifying the problem, reviewing applicable laws, and considering probable courses of action, as well as reminds us that a person’s rights may need to be taken away to insure what is best overall (Hepworth, Rooney, Rooney, & Strom-Gottfried, 2013). Since I am fairly new to social work, I have a good grasp on how to use the NASW Code of Ethics but it is still helpful to be able to follow Reamer’s guidelines on how to make a decision while applying our ethics to specific situations, like the one involving Janet and Sue. Plus, it has been shown that it is helpful for social workers to have a series of steps to follow when working through ethical dilemmas (Reamer, 1998). According to page 80 in our textbook, there are nine steps that a social worker would benefit from following, not necessarily in order, when making ethical decisions. These steps are extremely similar to the steps outlined in Reamer’s book, Ethical Standards in Social Work: A Review of the NASW Code of Ethics (2006), which I will be going through for this
“Cultural appropriation refers to picking and choosing elements of a culture by a member of another culture without permission” (O’Reilly). For example, white people steal certain parts of African American culture. They exploit it, misuse it, and whitewash it. “Exploiting a culture deprives the culture of the credit they rightfully
...orks and so forth. The organization will require enormous amount of commitment in this phase or stage. The organization will do more work and earn less money in this stage.The organization will show consistency to customers to prove them that whenever customers place an order, the organization deliver the order in time.
Having a deeper insight about cultural appropriation is when components of a minority culture are being copied by members of a dominant culture. The dominant culture
Operations management focuses on carefully managing the processes to reduce and distribute products and services. Related activities include managing purchases, inventory control, quality control, storages, logistics and evaluations. A great deal of focus is on efficiency and effectiveness of processes. Therefore, operations management often includes substantial measurement and analysis of internal processes. Ultimately, the nature of how the operations management is carried out in an organisation depends very much on the nature of products or services in the organisation, for example, retail, manufacturing, wholesale and etcetera.
Culture is the arts and other manifestations of human intellectual achievement regarded collectively. Cultural appropriation, the adoption or use of elements of one culture by members of another culture, has become extremely overused and has lost all meaning in our society. What started out reasonably (i.e. to prevent racism) has morphed into selfishness and complete idiocy (i.e. preventing the usage of inventions like canoes).[7] Cultural appropriation had a low, steady amount of attention until late 2013, when the topic exploded.[4] Eradication of cultural appropriation is impossible and even if it was possible, it would be detrimental to our civilization.
Cultural appropriation is starting to largely affect today’s society. Recently in Illinois, a college campus has been the center of a large cultural appropriation debate from
Operations management strategies play an important role in any organization to achieve organizational goals. An organization uses these operations strategies to maintain and control all its operations...
The purpose of this article was to inform readers about five human resource policies that can lead employees to seek employment elsewhere. They are: time-off policies, transfer policies, references, bereavement leave policies, and theft of time policies. The author believes that “Most organizations of more than a few hundred people are burdened by unfortunate and misguided policies that serve to slow operations and drive away talented employees.” (Ryan) The author attempts to correct these unfair policies by shedding some light on them.
Whenever there is a story that involves a graveyard, it almost a foregone conclusion that death will factor heavily into the plot of the story. It is no different with this poem. According to Aviya Kushner in an essay for Poetry for Students, “while the other themes are more significant to the overall moral of the story, the theme of death is prevalent in every other facet of the story.” Kushner is absolutely correct in her thoughts here and we should take note of what she says. The other themes are undoubtedly more important than the theme of death, but to ignore the theme of death is to ignore the story entirely. As you can see, the theme of death is present from the beginning to the end of the story, but it is perhaps one of the less meaningful themes that is presented in the Elegy Written in a Country
When organization always provide high-quality products and good services, customer will create their satisfaction and increased customer loyalty.