Kings Pizza

1582 Words4 Pages

I am running a pizza store named Kings Pizza which is situated in Tarneit from last seven years, and getting famous day by day for their unique taste and great customer service. In Kings pizza .we serve pizzas, pastas ,entrée, main courses and our menu is normally review in 6 months and if we need to add or remove any item from the menu we do it according to the customers liking . But from last few months our business not making much of profit and sales are going down, so we have arrange few feedback forms for customers and for the staff as well to find out what is the main issues which we have to fix.

Vision and mission and values

Vision
 We want to be the number one in pizzas and, number one in people’s heart for pizzas and food. …show more content…

 We want to known as the best pizza store in our areas for our food and customer service. And we want everyone to try our food and like it.
 We want to open our branches in every city of Australia, so the whole nation can enjoy best pizzas.
 In next 5 years we want to open another 5 stores in Victoria.
Mission
Our mission is to sell more and more pizzas and Pasta, so our customers and we can have more fun!
Values
 In Kings Pizza we Treat people as you'd like to be treated.
 We want to produce the best for less.
 We Measure, manage and share what's important for our business and for the customers.
 In Kings Pizza we follow think big and grow.
 We love to get train and that’s way we have, set the bar high so we should never stop learning. Review staff and customer feedback and business performance data
I have collected feedback from all the staff members and most of the …show more content…

For this we have to ask our head chef to create few new vegetarian pizzas and we will tell him that he can use few new and gourmet ingredients as well because now days customers like gourmet food and if we can manage with available ingredients that will be good because it will be more economic for the business. We will try few of new pizzas and whichever is look good and taste great we will add that selected vegetarian pizzas to our menu. And we will update our website and arrange a menu drop session as well, so customers know about our new vegetarian pizzas.
Some of our customer service staff members don’t like to work long shifts and some want more time, so we need to adjust the roster to fix this problem. Store manager should ask all staff members in advance that which person wants to work more hours and which one wants to come for few hours. In this way everyone will be

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