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Ethical behavior in management
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The Life and Times of a Manager at JP Morgan Chase Bank Donald Houghtailing is a manager at Chase bank and has been working at the company for twenty years. Chase bank is a white collar corporation that was founded on September 1, 1799, New York City, after a series of mergers with multiple other banks. However the banks beginning has been traced back to the fledgling Bank of Manhattan founded by vice-president and skilled lawyer Aaron Burr. After a series of mergers and name changes the bank grew into what we know it as today, JP Morgan, Chase Bank. Chase Bank is currently in a productive expansion phase with record breaking profits. This can be attributed to the hard work of all employees and especially the managers in the company. One …show more content…
In an effort to understand his workers he makes sure to listen to each complaint or suggestion and fix the issue to insure a better work environment.
Donald also makes sure to organize bowling outages for his team so that they can let loose and relax every once in awhile. The healthy and friendly environment in Chase is why Donald and most employees are very satisfied with their jobs. Outside of creating a warm environment for employees Chase’s strives to uphold ethics that make the company and parties involved feel safe and protected. At every opportunity the ceo takes time to mention ethics and their value to the company. Staff members are also required to take an ethics training class and pass to continue working at the company. The heavy emphasis on ethics bleeds into what the company looks for in new hires and how staff leaders (lower, middle, upper- managers) are supposed to act. Chase looks for new hires that are enthusiastic, knowledgeable in their fields, prepared to contribute to the general objective of the company and willing to grow with the company. In an effort to cultivate these character traits and productivity, staff are evaluated yearly with an appraisal of objectives each staff sets in the beginning of the year. This breeds personnel that can confirm that a good leader delegates effectively, listen to all members within the
For Chase bank the mission and vision should always be clear to their customers. "At JPMorgan Ch...
The most important part for us is that all our staff are experienced in dealing with people. This is something a person either has or not. If they have this then we will train them to meet our standards. If they have previous experience we should always train them internally so they meet our high standards. This helps ensure the customer satisfaction we look for is given and also gives our staff the confidence that they are doing things
In 2003 as a response to communities with a large amount and growing number of youth gangs the Office of Juvenile Justice and Delinquency Prevention (OJJDP), a branch of the U.S. Department of Justice, initiated the Gang Reduction Program (GRP) (U.S. Department of Justice 2008). The formation of gangs is seen as a response to system failures and community dysfunction. As a result, one of OJJPD’s anti-gang initiatives is to make communities safer and have a pro-social environment (U.S. Department of Justice 2008). Furthermore, OJJDP plans to provide economic and social opportunities that gangs often promise to new recruits which are often obtained in an illegal and dangerous fashion (U.S. Department of Justice 2008). OJJDP believes that the GRP is capable of addressing the underlying issues for the increasing popularity and intensity of gang activity in specific suburban and rural neighborhoods (U.S. Department of Justice 2008). The program takes an integrative approach to dealing with the issue of increasing membership and participation with gangs. The following will discuss the program’s goal, theoretical basis, methods of operation, and overall effectiveness. After reviewing these major aspects of the GRP I will personally assess the value of this program and conclude whether or not the evidence supporting the program’s efficiency is strong enough for me to recommend it for implementation.
Purpose & Other: : I give the purpose and other a 10 out of 10 because the goal of the article was to inform organizations, employers, presidents and/or employees about the importance of strengthening relationships between an employer, an employee, and the company in its entirety.
The 2013 article reported that Wells Fargo had an unhealthy “pressure-cooker” sales culture. At the time of the report, Wells Fargo was the United States’ leading bank in add-on services. The promotion of add-on services is an activity known as cross-selling. Wells Fargo noted its ability to cross-sell in its earnings reports. Proficiency in cross-selling led to increased profits and customer loyalty. However, there was a dark side to this success. Pressure from management to meet sales quotas led to lowered employee morale and opened up opportunities for customers to act unethically. Several branch managers and workers for Wells Fargo from different regions unveiled the stressful environment of the bank. One branch manager from Florida admitted that regional bosses would hold hour long conferences to monitor progress towards daily quotas. Employees who did not meet their quotas were threatened with termination. Wells Fargo’s bankers were often told “they would end up working at McDonald’s.” Another employee reported that management would coach employees how to inflate sales numbers. This employee admitted to giving customers unneeded accounts, but he claimed it was never without authorization. However, he pointed how other employees would open up duplicate accounts for customers without their knowledge and assign them credit cards without their consent. This
... they are surrounded by authentic leaders. They know their work is valued, their input is valued, and their time is valued. Thus, listening to others serves to be beneficial in multiple ways. Furthermore, actively listening to others improves a leaders ability to effectively manage team conflict and improve group dynamics. By listening to the team and understanding the issues that are occurring, a leader can provide control and guidance to the team through effective conflict resolution skills and in turn attain a more productive and cohesive team. Group dynamics continue to improve when utilizing great listening skills as a leader because team members become more engaged and talkative as they air out any internal information. The ability to listen will truly make someone a great leader for these reasons and may more as they all tie into everything you do as a leader.
I believe that leadership was put in place to help othes to do their best
Persuading others of your vision requires knowledge and a clear strategy (Business Dictionary). Leadership is a natural quality that comes up as responsibility in exchange of having followers with, in return, the followers creating a leader. Concluding that leadership in general cannot be taught, as per the Trait Theory, we argue that it is different characteristics in different situations that result in good leadership. The Trait Theory points out that there is a certain type of person making a good leader, with the decisive factor being: having or not having distinctive qualities of being a leader. Despite that, being an effective leader still can be trained. External and internal influences impact the effectiveness and must be considered in order to succeed. Which leads us to the Behavioural Theory, thinking of what a good leader actually does. Kurt Lewin developed three leadership types such as the autocratic leader who is a maker, someone who makes decisions without consultation with others. Contrasting, the democratic leader who consults with others (a team, for example) before making a decision. Laissez-faire leaders, as the name already indicates, occasionally lets other people make decisions, doesn’t
Performance management issues can be fixed by maintaining close supervision, setting high standards, but also focusing on developing employee skills needed to reach them. A good manager is the one who helps their employees to identify and to focus on their most important objectives, goals, and desired outcomes; is the one who identifies the strong abilities in the individual, and shows a clear path to follow. Companies’ ethical focus, -and Walmart is not the exception- should be not only reviewing employee’s performance, but helping them to grow at all levels, creating an environment that energizes and motivates human beings and
Leaders are considered as an important part to any successful organization because the leader is not just being a successful leader but also to bring achievement to the organization and its employees. “Leadership is the ability to influence a group toward the achievement of goals.” (Robins, page 221). Leaders insist employees on entering training courses to improve the productivity, and to expand their knowledge.
Commonwealth Bank of Australia is an Australia’s leading provider of integrated financial services. It is also one of the largest companies on the Australian Securities Exchanged and included in Morgan Stanley Capital Global Index. The vision of the company is to excel at securing and enhancing the financial wellbeing of people, business and communities. Commonwealth Bank of Australia know the importance to every party, they benchmark their progress against a number of leading global sustainability indices and surveys. Social Pillars
Additionally, the bonus money can be fairly divided between the two. Employees have the responsibility to follow and maintain business ethics and the code of ethics in the workplace. Employees have to be honest, communicate at all levels of the organization, deal with issues at the lowest possible level, and avoid conflict of interest that would lead to unethical decisions. Also, employees should be educated about the policies and regulations set by the company in order to maintain ethical practices in the workplace. Jacob and employees in general are bombarded by ethical issues and by abiding by their roles and responsibilities will guide them in making ethical decisions.
Bank of America Corporation Presented is a narrated PowerPoint presentation that focuses on extensive research, critical thinking, and objective analysis of organizational behavior, culture, climate, and business ethics at the Bank of America. Organizational behavior examines human behavior in a corporate setting. Examples of human behavior in an organization include employee attitudes and feelings about their job, colleagues, as well as managers. Also, company commitment and emotions in the workplace that are typically dictated by culture, society, values, morals, ethics, and genetics. Organizational culture and climate are related in that they focus on shared values and principles in a corporate setting.
Another crucial thing that I learned from the EPP is the essential importance of teamwork in leadership and the various ways through which effective teamwork can be promoted. A team is simply a group of people who work together, cooperate with, and depend on each other towards the attainment of common goals and objectives. As a leader, it is important to possess adequate teamwork skills and knowledge. Teamwork is an integral component of the success of any given organization and so it is critical for leaders to possess the requisite knowhow to facilitate proper and effective teamwork within their spheres
By allowing for employees to be increasingly engaged in workplace activities, they are then given the opportunity to develop new skills. Most leaders also encourage for employees to participate in team building activities so that any employee would be more comfortable and have stronger chemistry when working with other members of their respective departments, and with other employees in the company as a whole. Leaders are capable of motivating their subordinates through a series of actions, such as words of encouragement, acts of appreciation, and allowing for employee involvement in key decision making processes in the company. For instance, leaders who appreciate, constantly encourage and assist in the improvement of the tasks performed by their subordinates will be able to build a strong and healthy employer-employee relationship. This good relationship instils the traits of confidence in employees and motivates them to enhance their performance. Excellent leaders commonly try to develop a dialogue or establish open communication with their subordinates. Employees who are well