Job Descriptions Of The Front Office Manager In The Front Office Department

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2. Job Descriptions

Front office Manager
Front office manager is responsible for the whole operation of front office department and he manages planning, budgeting, staffing and ensure payroll. He reports to Rooms division manager or sometimes to General Manager of the hotel. Below are some essential and managerial duties and responsibilities.

o Keep up a high quality service standard and professionalism. o Meeting with guest and responding quickly to guest requirements. o Resolve employee’s issues and problems by taking right decision. o To ensure trainings to the staff and to empower them. o To make special arrangements to VIP’s o Maintaining front office budget. o Recruiting and interviewing the new staff. o Examine the guest …show more content…

o To Ensure standard procedure well implicated. o Tracking the audit procedure. o Coordination with rooms division manager or front office manager. o Checking the outsourced services. o Maintaining the coordination with the management and the employee. o Ensure health and safety standard are been implicated.2. Job Descriptions

Front office Manager
Front office manager is responsible for the whole operation of front office department and he manages planning, budgeting, staffing and ensure payroll. He reports to Rooms division manager or sometimes to General Manager of the hotel. Below are some essential and managerial duties and responsibilities.

o Keep up a high quality service standard and professionalism. o Meeting with guest and responding quickly to guest requirements. o Resolve employee’s issues and problems by taking right decision. o To ensure trainings to the staff and to empower them. o To make special arrangements to VIP’s o Maintaining front office budget. o Recruiting and interviewing the new staff. o Examine the guest rooms for cleanliness and standards. o Must meet fire-safety procedures and health

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