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Customer experience in fitness industry
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Today I come before you with not good news, but bad news. I come before you not on a good cause, but one that is dear to me and you. Why is membership down and why are member leaving. I think member are leaving because of us. Membership is down because we have taken them for granted. We have asked our self why? We have the state of the art gym. We have a fabulous dining hall and we have catered to the people when they have come in the door. Now we have just stop caring and we have let people search options. I think in this business that we are in we can’t do that. I feel that people are also leaving because with their still business maybe struggling and people still facing hard times they are still being watchful where they put their money. …show more content…
The first recommendation that I have is we hold a white and black dinner for our members, and perspective member. Have it catered and have a nice band playing and we give tours. I feel that this dinner would be a way to show our members that we thank them for being members. The tours that we give we hit on our state of the art gym and we talk about the great food that we serve to our members. I also would like to offer new memebers that we select a discount on membership for a year that way we make it to hard to turn away. The next recommendation that I would add and one that could get excitement about it is we take a helicopter and we drop flyers with our name on it. I think this is one that drop a wide net, but it helps us seep through the masses to find only the best. The last recommendation and one that I’m excited for doing is we start a campaign of one that makes people want to come and see what we are all about. We drop words around business that the only places that is anybody will be their. we do what apple did for the Iphone, but we do it for our
Develop and maintain a list of individuals and organizations, including residents, as a resource for a variety of communication, marketing, promotion and development purposes. Communicate regularly through things such as meetings and newsletters
These two issues actually feed off of one another. The board is weak and unmotivated because they do not have a clear, encouraging mission statement. They do not really have much of a mission statement to go by, so they just do the bare minimum to get by. If the mission statement was given an overhaul and worded to be inspiring and accurate to their organization, the board would have something to strive after and “obey” in a sense. Both of these issues should take precedent and be dealt with immediately to get this organization off of the mission creep and back on
This year filling the suites has been an impossible task. I think we did a good job of handling the situation we were placed in but I think this semester it would be good for this chair to show member and especially new members the get benefits from living in the suite and really making it very positive. It even might be cool to do a fundraiser to get new decorations for the girls living there to make it more appealing.
It is very hard for the customers to join forces and fight for their interests. (2.1)
To expand brand awareness, brand loyalty, and the appeal of its products the company implements a grassroots community-based marketing strategy. The company selects ambassadors that are local fitness professionals to proliferate word-of-mouth marketing among their students (Thompson, 2014, p.C86). Lululemon additionally engages social media, sponsors local athletic, fitness, and philanthropic events, and positions a community events bulletin board and chalkboards in its stores. The bulletin board displays announcements of future activities, presents fitness education and brochures, and promotes neighboring ambassadors’ yoga studios and fitness centers, while the dressing room chalkboards provide an outlet for customers to rely their comments (Thompson, 2014, p.C86). Lululemon’s yoga ambassadors lead a class every four to six weeks; whereas local professional yoga instructors conduct weekly classes at their local Lululemon location as the retail stores allocate the rearrangement of merchandising displays to provide ample floor space. These retail stores reflect the appearance of a simple, neighborhood boutique as they are situated in street locations, shopping centers, lifestyle centers, and malls as a means of integrating into the community (Thompson, 2014, p.C82). This is enhanced
In my role as Senior Teacher and Domain Coordinator at St Joseph's College, Geelong, I have come to know and work closely with Liam Jelley, initially as a young 13-year-old student in my class to the current day young leader of our College. In my opinion, Liam is a standout among the students I have taught and worked with.
offers and giveaways for their followers. This could be in the form of a special
Keeping a high turnover rate, companies will continue to lose money until they decide to deal with the issue. Through some adjustments and implementations of the programs to lower turnover rates, the company can see a significant change in their costs and what they might actually save.
Most of the customers are satisfied with our fitness services and products; however they would like the business to improve the following areas:
Create a map with a route linking to other Poke Stops and highly concentrated Pokemon areas in the vicinity of your business, but don’t give out the map and the list of Pokemon until your customers show up in person. Give your customers a that map and the list that they need to catch and take a picture of before they return to your business. For instance, the first person back that has completed the route and has taken pictures of all the designated Pokemon in the area, gets a prize or a freebie. You could also offer fun bonuses, freebies, discounts, and deals for everyone who participates.
You have decided on a location, and now it is time to make a list of the people who will be attending. Make a list of everyone you want to attend and do not forget their family members who may come with them. You may want to allow everyone to bring a friend if they are single, or you suspect they will come alone. Fill out your invitations and get them in the mail at least two weeks before your event. Now you are ready to get down to the details of the part...
Currently, the organization has encountered a shortfall of students registered for the semester. For example, most of demographics of our location has an aging population; therefore, this has caused our institution to market academic programs to other counties. This idea did not encourage much success due to a neighboring community college and the gaming industry deciding to train their own employees rather than have their employees pay a course fee. This factor along with financial constraints both from county and state levels has caused the institution to possibly consider layoffs if enrollment does not improve. Although the leader has openly communicated his plans of impending layoffs. This recent announcement as to the financial stability of the organization along with some reorganizational efforts has begun to cause a culture of fear among employees, who are fearful of losing their employment with the institution or being transferred to other
The Training Days to come would be unique and fun to do indoors and outdoors. I’d make up new games based off of games that everybody knows to make learning it easy. This would allow for lack of confusion in the squadron leading to a smoother experience for Training Day. For the organization part, I’d make sure the activities would stay on schedule and everything goes correct.
Customer service is important for any business to succeed. Fitness centers main source of revenue are linked to it’s membership base. In order to ensure that the facility survives and remains competitive in the fitness industry, members must consistently have a high quality service. Members who are satisfied with the service being provided by a fitness business will automatically remain members and give word of mouth to the word to their family, friends, and co-workers, most importantly in the 21st century social media. One form to keep customers happy is to ensure that the members and staff are on a first name basis. It is important for employees to familiarize themselves with all the members who regularly visit the gym. This way the member feels comfortable while training and does not feel left out or alienated. Employees names and titles should be visible in the form of a tag or a badge on the
have a big party you may want to hire a venue such as a community