Communication plays a crucial, central part to any and all nursing care. It is what develops a relationship between nurse and patient through both verbal and non-verbal interactions. Communication is included in the NMBA's competency standards because of its high level of importance to effective nursing care. Without therapeutic communication nurses would be unable to discover important and often crucial information about patients. Therefore effective interpersonal communication is what drives nursing care and decisions made about patients and their individual care plans. There are many different skills needed and available to nurses to communicate with their patients in the best way possible. In order to communicating appropriately with patients …show more content…
On the 1st July 2010 the Nursing and Midwifery Board of Australia took over the control of these standards. They are described by the board as the standards against which nurses have their competency assessed (NMBA, 2006, p. 1). They represent the expectations of nurses from the governing board as well as the expectation the public should have. These standards make nurses accountable for their actions to ensure both a high level of and proper patient care is achieved.
The competency standards have an obvious connection to therapeutic communication and the importance of such in Standard 9.1. This standard discusses the need for boundaries, understanding and developing a rapport within an effective professional therapeutic relationship between nurse and patient. The standard also discusses the important for respecting and treating the patient appropriately to ensure best nursing practice is achieved as well as understanding the benefits therapeutic communication can have on patient outcomes (NMBA, 2006, pp. 7 - 8 )
In the healthcare setting to achieve best nursing practice effective communication is
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These skills may be decided upon because of that individuals specific factors as mentioned above. Therapeutic communication is that which achieves an understanding between nurse and patient and enhances their relationship (Berman, 2012). To achieve a relationship with a patient skills can be used within communication with that particular individual. The use of therapeutic patient can assist both patient and nurse through difficult circumstances (Rosenberg & Gallo-Silver, 2011).
One such skill is that of active listening. A nurse's job in communicating doesn't always mean they are delivering a message, it is often just as important to listen to the patients message. To deliver best care a nurse needs to listen to a patient respectfully and demonstrate a compassion and understanding for the message they are trying to convey (Webster, 2013). This may include the nurses posture, eye gaze, closeness to the patient (Berman, 2012). Body language must always be appropriate for the circumstances (O'Toole, 2012). An aspect of active listening could be the use of paraphrasing to understand a patient. A nurse needs to listen to what the patient is saying and then repeat the same idea and meaning back to the patient. By doing this the nurse shows they have been listening and understand what the patient is trying to say (Berman,
Therapeutic communication can help promote a relationship between the nurse and the client, by focusing on the client’s needs. The nurse can do this by using various types of communication skills, such as giving recognition, giving information, and offering self. Giving recognition is acknowledging the client’s needs in a non-judgmental way.An example of giving recognition in Bed Number Ten is “After you’re a little better, we’ll be taking you to the physical therapy department for regular work to rebuild your strength” (54). Sue enjoyed the conversation with Charles because he was the first to spoke to her about getting better. Giving information is providing specific factual information the client may or may not request. “All the way through,
Not only is professional communication important in the portrayal of a good nursing image and behaviour, it also plays a vital role in patient care and health outcomes. The ANMC standards serve as a good guidance on the need to establish therapeutic relationship through effective communication. As nurses spend relatively more time with patients, they play a significant role in bridging a patient and doctor. Hence, it is would help for nurses to constantly hone their communication skills through experience over time.
The introduction paragraph gives information on communication and the impact that it has on patient-nurse relationships. It gives the reader an understanding of what is involved in true communication and how that it is a fundamental part of nursing and skills all nurses need. It leads those interested in delivering quality nursing to read on. Showing us the significance that communication makes in the
The role of a Registered Nurse cannot be neglected in the provision of quality and safe care to patients and adopt procedures adequate for the condition of the patients because they work at the front line level; moreover, they have direct dealing with patients and integration of personal and professional skills is necessary. Therefore, there are certain attributes that are necessary to be present in a Registered Nurse for accurately performing various tasks. These include; Workload management, leadership qualities, interpersonal skills, control of practice, professional development, effective communication skills and organi zational loyalty (Daly & Carnwell 2003, pp. 158-167). These attributes hold significance in terms of obtaining positive outcome for not only the Registered Nurse but also the organization and the patient. Workload should be managed in such a way that the care process is not affected. Registered Nurse should have leadership qualities to help, motivate and inspire other nurses. Similarly, a Registered nurse should also enable and promote learning opportunities for other nurses. A Registered Nurse has responsibilities towards the subordinates, patients and most importantly to the organization. Effective communication skills can allow Registered nurses to establish a trusting relationship with patients identifying their problems and needs. The code of ethics and principles of practice must be followed and the practice of the nurse should be in the line of the organization’s working principles. The responsibility should be met as accountability factors must be considered significant in healthcare setting (Cornenwett, et al, 2007, pp.122-131; Bradshaw et al 2012, pp.13-14). ...
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
The processes and skills listed below are all relevant to nurses working in the contemporary hospital environment today. Interpersonal skills are the life skills we use every day to communicate and interact with people. “To effectively communicate we must realize that we are all different in the way we perceive the world and use this understanding to guide our communication with others.” (Anthony Robbin). It is important for the nurse to be aware of the effects their personal values and beliefs can have on their patients.
In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. This aim of this essay is to discuss the importance of communication in nursing, demonstrating how effective communication facilitates a therapeutic nurse/patient relationship. This will be achieved by providing a definition of communication, making reference to models of communication and explaining how different types of communication skills can be used in practise.
The following references give an overview of the way nurses communicate to give the best possible diagnosis and how the communication can often be problematic. The citations included are articles describing the lacking of communication in the nursing field and how to fix the communication barrier in this field. People communicate day in and day out never realizing there are tons of ways to communicate. Webster’s Dictionary defines communication as “the act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.” Working people have special ways to communicate
Therapeutic communication is an important skill for a nurse to utilize when it comes to relationships between the patient and nurse. In Regina’s case, integration of empathetic and compassionate communication skills in combinat...
Nurses today need to have excellent communication skills. Receiving information from patients is the most important aspect of nursing. If nurses are unable to communicate with their patient then they would not be able to have a relationship with them. Communication is where two or more people interact with each other, by using sounds and words, this is verbal communication. Some individuals have different behaviors where they try to express themselves to others without using spoken words, this is non verbal communication. Once nurses have the proper communication tools, techniques and evidence based practice, when communicating with their patient, they would get the necessary information needed from the patient to properly diagnosis them.
To create a therapeutic relationship, conversation must be held in a private area to ensure patient confidentiality. Providing a peaceful environment and mindful of the location allow the patient to express themselves freely without feeling ashamed. Communication required ample time; every patient set their own pace to express their problems. Nurse that shows undivided attention, promote the patient to reveal their problem sooner and better prepare them to advocate on their behalf. The language of communication should be at the level of the patient, although they are not able to assess scientific knowledge, communication should be shared in a way they can understand. Being frankness and honesty is another important successful communication between nurses and patient. Communication should leave the patient without any suspicions, doubts, and misunderstanding. Communication is unidirectional, but it is the nurse and healthcare professional duty for proper conduct. Every patient has different defense mechanisms that help him or her cope with the situation. Nurses and health care professional should respect these mechanisms as how the patient responds to information, awareness, treatment, and symptom of illness. Every patient has different needs when communicating, some require listening, and others want specific explanations. Nurses should treat these
In order to deliver a high-quality patient care, a nurse has to establish effective working relationships with each of the interdisciplinary team member. The nurse is often a clinical leader who coordinates patient care among the team members. Effective communication between health care professionals is essential in providing comprehensive, organized, and patient-oriented treatment. Sometimes, poor communication (omitted relevant information) between healthcare personnel can jeopardize patient’s safety. Collaboration between health care providers is professionally rewording and beneficial for positive patient health outcome (Matziou et al.,
A healthcare team is made up of many different disciplines. For successful patient outcomes, the teams need to come together, communicate effectively, and be open to new ideas and viewpoints. It is important not only for the nurse to work side-by-side with other nurses, but to collaborate with patients and other professions in the health care system as well. All members of the healthcare team can benefit from the teams different backgrounds and experiences, which results in better care for the patient. In this paper, I will discuss the importance of communication skills, patient and nurse empowerment, and professional development.
...arly with other healthcare members. Proper communication is a skill that may come naturally to some people. For those nurses that do not have efficiency in communication, practicing will help in feeling confident in communicating with patients and staff as well as providing a solid platform for quality patient care.
Communication is an important concept of caring in nursing because the nurse has to know how to communicate efficiently in order to get the patient to trust the nurse enough to open up to the nurse and also the nurse needs to communicate respectfully to show the patient that they genuinely do care about their health and want to help them as much as they