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Effective communication in a work setting
The concept of expectancy violation theory
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Recommended: Effective communication in a work setting
According to Judee Burgoon, Expectancy Violations Theory explains the influences that non-verbal communication has on our behavior. Burgoon claims that, “nonverbal cues are an inherent and essential part of message creation (production) and interpretation (processing).” Non-verbal communication is when an individual communicates using wordless cues. The theory suggests that we as humans make assumptions about non-verbal behavior of our peers. EVT is a theory that can be thought of as a bubble. Essentially, it’s as if each person has an imaginary bubble surrounding him or her. This bubble creates the distance they prefer to keep when interacting with other people. This theory can be put into application when an individual’s personal space is …show more content…
unexpectedly invaded. Recently, I watched the movie Anchorman, starring Will Ferrell, and found a particular scene that was a perfect example of EVT. The theory helped me understand what was truly happening. In the clip from Anchorman, the character Ron Burgundy violates Ms.
Corningstone’s expectations of a normal office meeting by being half naked on his desk and working out when she arrives. Burgundy’s actions violate the social norms within the work place, which shifts Ms. Corningstone’s previous admiration for him into a Negative Reward Valence. Negative Reward Valence, is when an individual positive or negative expectations and is dissatisfied with the interaction, they will attach a negative reward to that person. As Ms. Corningstone states in the clip, she expected an attempt of “pickup lines” from her other coworkers, but not from Mr. Burgundy. This violated her expectations of Mr. Burgundy causing her to become …show more content…
angry. The major concepts of EVT helped me better understand the relationship between Mr.
Burgundy and Ms. Corningstone. Expectancy is what we predict will happen, not always what we desire to happen. There are three main factors that influence our expectations. Context refers to the place of conversation. This refers the work place where Mr. Burgundy is unusually naked and working out in the middle of his office. Relationship, refers to the overall liking and familiarity of the individuals. This may also depend on the social ranking. Ms. Corningstone’s relationship with Mr. Burgundy is strictly professional. Conversation between the two on a daily basis is expected. However, wearing proper attire in the work place is expected as well. Communicator characteristics, which includes the communicator’s age, gender, personality, appearance, and many other things that may influence your expectation. Ms. Corningstone expects her boss to be dressed accordingly for the work place, and in the clip, is violating that expectation. Violation occurs anytime a person acts in a way that is unexpected, regardless of who they are. This unexpected action, or violation, is processed by the person receiving the violation. They then either perceive the violation positive or negative. Proxemics refers to an individual’s personal space and what distance they prefer to interact with others. Proxemics is the social norm that is most often violated, especially in the work place. However, in the clip, Ms.
Corningstone’s personal space is not violated, as she keeps a far distance from Mr. Burgundy, standing close to the door as she communicates with him. Griffin discusses that Burgoon’s theory is imperfect when predicting outcomes in situations. However, in the Anchorman clip, the theory was executed excellently. The conversation between the sender (Mr. Burgundy) and the receiver (Ms. Corningstone) show social norms being violated in the work place and how it can violate the receiver’s expectations. EVT can be applied in daily situations throughout many individuals’ lives. Our “bubble” is often violated causing us to have a negative reward valence about an individual. The clip analyzed provides a valid example of Burgoon’s theory, giving myself and hopefully many others a better understanding of Expectancy Violations Theory.
Nonverbal behavior is channeled by norms and most of us abide by them without being aware of them. Physical appearance, gesture and body movement, face and eye behavior, vocal behavior, personal space, touch, scent/smell, and time are all forms of nonverbal communication behavior. Norms differ amongst various cultures, ethnic, and geographic groups. There are endless ways and forms to violate nonverbal norms, and by doing so can lead to a barrier in communication, which are problematic to distinguish.
The Dress Code promotes how we act. If you dress professionally, then that’s how people will take you as. A professional. And from what they expect is how you
The outrageous events create a contrasting tone. The typical office orientation situation is invaded by shocking situations such as Amanda Pierce’s. Pierce’s husband “subjects her to an escalating array of painful and humiliating sex games.” Describing very personal aspects of an employee’s life creates a very uncomfortable feeling in this situation. This type of information is not supposed to be talked about in an office
In every society nonverbal communication is one of the most powerful tools that a person can use to interpret the message that is being delivered. Even though verbal communication is fairly straightforward, nonverbal communication allows others to sense the true emotions of the person that is expressing them. For example even though a person may say that they are not irritated, their usage of voice may display otherwise. Nonverbal communication not only reveals hidden messages, but it also complements, substitutes, and exaggerates verbal communication.
Some expectations include, gender stereotyping, judging someone by their body or appearance etc. In the essay, Step Not Taken by Paul D’Angelo, a man who is in an elevator with another man who is crying. The majority of today’s society would ignore that man, because his reaction is unpredictable, and that is what the narrator did. He states, “ I stood in the hallway, a bundle of mixed emotions, wondering what to do” (D’Angelo, 14). This shows that the narrator is confused on whether he should help or not. The narrator felt insecure, because the crying person was a man, and usually a man can deal with his own issues. Humans are programmed in a way where they will help a crying woman but not a crying man. Isn’t that ironic? Aren’t we all humans? Later on, the narrator regrets not helping the crying man. He even states, “I should have thrown caution to the winds and done the right thing. Not the big-city thing. The human thing”(D’Angelo, 14). Thus, stating that he did the wrong thing by ignoring the crying man. The narrator says “The big-city thing.” That is very significant because in today’s world a majority would just ignore the crying man. In addition, the narrator feels guilt at the end of this essay due to his ignorance towards the crying man. He states, “That I was wrong, dreadfully wrong, not to step forward in his time of need”(D’Angelo, 15). This explains that sometimes one must go out of their comfort zone, and forget about feeling insecure about the future. If the narrator had given the man help without overthinking about his reaction, the crying man would have someone to relieve his stress with. In total, one must stop feeling insecure about the future or society’s expectations, and help the ones in
It is amazing to see how much nonverbal communication plays such a large role in simple day to day activities. We do most without being conscious of it, as it is second nature to us. We share our thoughts and feelings with face expressions, and often feel the need to support our words with gestures to further convey our point we are trying to make. Doing this study, also made me aware of the nonverbal cues I am sending out as well. I am thankful now that I am aware of these things, I am able to have more control of the message I want to send
Expectations can originate straight from the present interaction but are frequently shaped by an individual’s initial attitude determined by a mixture of necessities, expectations, and requirements. Violations of expectancies cause an urge to force the communicator to start analyzing the violation. The theory suggests that expectancy will affect the result of the communication as positive or negative and predict that negative violations reduce the attraction of the violator.
At the onset, Sister Prejean is reserved in the allocation of the physical distance between her and Poncelet. She displays an aroused body position which suggests a more formal and administrative affiliation rather than a close personal involvement (Floyd, 186). However, as their connection becomes more extensive, we start to see her become relaxed and more likely to reduce the distance between them while talking. This relaxed posture and a closer physical distance is evident of an emotional investment in the other person. This trend is relevant because the emotional investment and inviting nonverbal cues that Sister Prejean displays toward Poncelet, inadvertently inclines him to be more open and expressive in his conversations.
Burgoon, J. K. Buller, D. B. and Woodall W. G. (1989). Nonverbal Communication: The Unspoken Dialogue. New York: Harper & Row.
Richmond, V & McCroskey, J 2011. Nonverbal Behavior in Interpersonal Relations. 7th ed. Allyn & Bacon.
Communication with difficult coworkers is a topic that gets researched. Several articles relevant to the topic of constructing a professional image are available online. Thomsett (1991) discusses in "The Little Black Book of Business Etiquette guidelines on how to communicate a professional image with the use of proper dress code. Wardrobe do's and do not’s along with recommendations are in an online journal article by Eastern Unive...
Non-verbal communication decodes messages using body language and facial expressions. Therefore, non-verbal communication is a type of language as its own that can be used universally. This includes, touching behavior, proximity, eye contact, gestures and many more. Furthermore, non-verbal communication can be misinterpreted as well because people from other countries has different ways of interpreting gesture...
Teachers need to be acutely aware of the nonverbal communication they are utilizing in the classroom. A careless mistake can send the wrong message. At times it may seem like a significant issue; but nonverbal communication is a constant part of teaching. It is something that a teacher builds on and modifies over time. Modeling appropriate nonverbal communication helps students learn to utilize nonverbal communication in an open and healthy manner which contributes to their overall development as a person.
...tention to how people react to one another’s comments, guessing the relationship between the people and guessing how each feels about what is being said. This can inform individuals to better understand the use of body language when conversing with other people. It is also important to take into account individual differences. Different cultures use different non-verbal gestures. Frequently, when observing these gestures alone the observer can get the wrong impression, for instance, the listener can subconsciously cross their arms. This does not mean that they are bored or annoyed with the speaker; it can be a gesture that they are comfortable with. Viewing gestures as a whole will prevent these misunderstandings. Non-verbal gestures are not only physical, for example; the tone of voice addressing a child will be different from the way it is addressed to an adult.
I learned a lot about Human Communication in this class when I read the chapter about Nonverbal Communication. Nonverbal Communication is the process of using messages that are not words to generate meaning. I learned that it happens every day. I also learned that is very hard to read or understand depending on the person you are speaking to or with. Verbal and Nonverbal codes work in conjunction with each other. The words we speak or say are used in conjunction six different ways: to repeat, to emphasize, to complement, to contradict, to substitute, and to regulate. I never knew until reading this chapter that we do these things all most every time we communicate. These are things I took for granted until now. I now know that I will pay