Importance Of Interpersonal Communication

Communications play an important role in our society and with todays emphasizes on community_ oriented policing (Police Chief Magazines, 2009) communication and social skills became an important part in dealing with public and media. In many cases law enforcement officers faces problems and challenges that could be easily solve through effective communication. Not surprisingly, the officers who were in the force for a longer time knew that an effective communication is the best way to control a person without using any force. According to (Police Chief Magazine, 2009), the IMPACT model of interpersonal communication is built around six principles that can be applied to many law enforcement circumstances. However, I think three of these six principles have a higher importance in law enforcement. The first step in this model is to identify and manage the emotions. In the law enforcement work, it is crucial to handle the emotions and tensions that emerge from the situation and keep the logical reasoning all the time. This first skill can be crucial in situations where an officer needs to reduce tensions in order to reason with people who are in conflict. Acknowledgment is one of the basic ways that can aid us. Listening to other people concerns and feelings will build a constructive feeling toward in a conflict. Listening can establish a positive relationship among the people in the conflict. It is important when acknowledging give people the impression that you not only understand their words but also their emotions. Asking questions and paraphrasing are other techniques that can be used to inform the person that you actually care about his concerns. A person can begin listening when he feels that he has been heard it is then when h...

... middle of paper ...

...cation is important in everyday work. In addition, there is a need for ongoing communication training for officers even after they entered the force because like firearm training if they don’t receive the necessary training and practice the skill will diminish. It is important to remember that interpersonal communication skills not only help law enforcement officer in difficult situations and conflicts but also provide them with effective ways to communicate with their peers through out the police agencies. As a result of these effective communications the officers can have a better flow of information, resulting in increased productivity.

In Conclusion, there is undeniable link between effective interpersonal communication skill and decision-making. It is always important to remember that many conflicts ad situation can be solve with an effective communication.