Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Intercultural communication in a contemporary business
Intercultural communication in the business environment
Intercultural communication in the business environment
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Cross-Cultural Awareness Training Diversity and inclusion directly affect the culture of an organization because it allows the companies most important resource—people resource, to bring their whole self to the workplace. This in turns allows them to feel more confident, productive and better aligned to meet the goals of the organization collectively. We live in a globally interdependent world and which requires that we understand the different cultures, traditions, beliefs, and values of those who might be different from us. What better place to begin than with cross-cultural awareness training? In this paper I will cover the importance of cross-cultural awareness training, the rationale for the training, the topics, delivery methods, the …show more content…
The employees of this organization come from all over the United States and all over the world. These employees also work with clients who come from and/or are located all over the globe. Therefore, it is two-fold as to why the employees require cross-cultural training and why the program was created. The organization is seeking cross-cultural awareness training because of the following reasons: the company is growing globally, the staff is working with others in other countries, the staff itself is culturally diverse and the company is actively seeking multinational growth and projects. Just as AT&T 's diversity and inclusion strategy is built to alsin with the business goals and priorites of the business. Portefield Learning and Developemnt may not be as big as AT&T, but the organization works effortlessly in the areas of “workforce inclusion, community impact, multicultural marketing and supplier diversity” according to the Diversity and Inclusion 2015 Report. The company has implemented cutural groups in various business areas: twelve Employee Resource Groups and nine Employee Networks with 122,000 combined …show more content…
20). Learning to be sensitive and communicate across cultures is important for most organizations because it helps to move the company forward to accomplish its mission and vision. CCT helps to alleviate misunderstandings or miscommunications due to cultural differences and raises conscious awareness of any implicit
Other disciplines have adopted similar steps to ensure appropriate level of knowledge and skills on cultural diversity. Elementary school and college educators were urged to respect the cultural richness of students and incorporate culturally sensitive curricula (Percival & Black, 2000). The importance of adequate physician knowledge in relation to cultural sensitivity has led to the imposition of legal mandates (Institute for International Research, 2005). In the military field, it has been recommended that cultural sensitivity training be added to the basic training curriculum (Holt, 2002). Additionally, in the market of business, cultural training is linked as the key to success (Local Relationships, 2003).
Cultural sensitivity is more than an awareness that there are differences in culture in order to interact effectively
Schein in his book “Organizational Culture and Leadership” explains how different believes and behaviors start to be logical when we understand their cultures by stating “When we learn to see the world through cultural lenses, all kinds of things begin to make sense that initially were mysterious, frustrating, or seemingly stupid” (2010, p. 13). This kind of foresight should be the starting point in order to manage the tremendously growing diversity in the workforce nowadays. Leaders and administrators of both public and private organizations through their influence are responsible to promote and manage diversity in an ethical manner.
In the workplace each culture engages in different intercultural interactions with one another by how we communicate with each other and how we perceive each other by what we do. “Like everything else we learn, the way we communicate is determined strongly by the culture we grow up in, and there are many aspects of communication which differ from culture to culture, including how loud we talk, the directness with which we speak, how much emotion we express in various situations, the rules for turn taking, the use or avoidance of silence, and many non-verbal aspects of communication like posture, eye contact, proximity, touching, tone of voice, etc. that occur almost totally beneath our conscious awareness”( Hammer 2015) When working in an office with women there can be behavior and personalities that differ from each other.
Today’s management in the workforce is composed of all types of people verses thirty years ago when white males held a majority of upper-management positions in companies. These positions are now held by a mixture of ethnic back grounds and women who hold just as many if not more management positions then men. Just by looking at the changes in management demographics shows how important it is for people to understand cultural competency in the workplace. Dr. Roosevelt Thomas Jr. (1999) stated, “Diversity is the collective mixture of whomever we have in our workforce characterized by their differences and similarities” (p.11). Managers and supervisors must understand the characteristics of a diversity mature individual; they also need to be able to articulate the differences between affirmative action, managing diversity, understanding and valuing diversity to build skills that transforms awareness into productive and supportive workplace behaviors.
The main purpose of this research paper will be to explore what methods organizations and leaders can use to successfully manage increased cultural diversity within the workforce. This research will reflect not only why it is important for organizations to embrace the differences in a diverse workplace, but will discuss the consequences that may occur if they do not incorporate effective methods for addressing a multicultural population. A clear discussion of the educational tools used in this project ...
Culture can be defined as the beliefs, values and the pattern of behavior of an individual within designated areas. The culture of organizations defines shared values and behavioral expectations. Cultural issues are especially basic issues all around the globe. These issues can happen in various routes relying upon the size, area and the custom culture of that institution. Social issues happen even because of the states of mind and how each individual comprehend in diverse business environment. Today, the corporate administrations and rising business firms have chosen to give the essential attention on trainings and classes at the multicultural working environment that will help them to understand and create
Concerning my cultural awareness, I scored a 43 out of 50. This score seems accurate to me, as I have been working towards becoming a more culturally competent person since becoming a social work student. Being culturally competent is an ongoing process, and I believe it would be incredibly difficult to be fully competent as there are so many different and ever changing cultures. Although a perfect score may be attainable, I believe my score shows my cultural awareness to be satisfactory with room for improvement.
According to Kinicki, diversity represents the multitude of individual’s differences and similarities that exist among people. When developing a cultural diversity training program, one has to manage diversity with a new approach of inclusion and recognition. Managing diversity enables people to perform up to their maximum potential (Kinicki p. 111). As we analyze diversity, we will evaluate some common barriers and challenges in managing diversity. In developing a diversity program, we will analyze methods and procedures that will be apart of the program. Kinicki (p.*) says an important first step in overcoming these obstacles is for leaders to convey to their employees why the organization values diversity.
With an increase in globalization, many people venture into other countries to seek employment and education opportunities. The United States-based corporations employ over 100 million overseas workers. They also hire a large number of locals who then move to take roles in other countries where the company has operations (Reichard et al. 2015). This means that Americans are exposed to a high number of people from other nations with diverse cultures in their workplaces, schools, neighborhoods and other social places. Therefore, people need to improve their intercultural communication skills to enable them to interact efficiently with people with diverse cultures. The improvement of technology has made the media an agent for enhanced
Empirical research supports the notion that diversity management can have a positive spillover effect in the workplace. Diversity management is defined as the planning and implementation of organizational systems and human resource practices to maximize the advantages of diversity while minimizing its disadvantages. There are several commonly used strategies in managing diversity. One of the most widespread methods is diversity training. Diversity training is a course of instruction aimed at increasing the participants' cultural awareness, knowledge, and skills in order to benefit an organization by protecting against civil rights violations.
In the workplace, it is common to encounter individuals of different cultures, ethnicities, and genders. This diversity can either lead to an introduction of new work methods, or it can lead to conflict between coworkers. In order to avoid conflict, and have all employees work as a cohesive team, managers must educate themselves, and their employees on the topic of cultural diversity. In order for your practices to be considered effective, you must not only respect and recognize an employee’s diversity, you must use their difference to benefit them.
With the rapid growth in globalization there are a number of firms who have taken their businesses abroad. Their challenge, cross cultural management and communication. An effective communication strategy begins first with understanding who the sender of the message is and who the receiver of the message is. Many companies have realized this and offer training in the different cultures to help better facilitate communication between leaders (Cross-Cultural Communication, mindtools.com). Without this basic understand between sender and receiver it can be very difficult for companies of multicultural to even begin to communicate. The second important understanding is that leaders must demand a cultural tolerance of acceptable behavior between cultures to facilitate effective communication (Cross-Cultural Communication, mindtools.com).
Abstract: Globalization has made intercultural communication inevitable. Communicating with other cultures characterizes today’s business, classroom, and community. Technology, especially the internet, has increased the probability that whatever is documented online will be read by someone from another culture. Intercultural communication is of importance in any career field, thus the art of knowing how to communicate with other cultures should be a workplace skill that is emphasized. This is a conceptual paper whose purpose is twofold.
Communication is essential term in an individual’s life. Making conversations has become easier because of the sources but is the level of understanding has improved ? or is it challenging ?. Many of the business firm are coming across the issues of cross culture communication in the level of management. Cross culture refers to the the improper flow of communication towards employee and as well as the employer. A great level of scrutiny towards cross cultural issues has made managers overthink the final decisions.