Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Conflict Avoidance, Management and Dispute Resolution Procedures
Abstract of conflict resolution and management
About conflict resolution
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Conflict resolution is the integral process in social science which brings the parties to a mutual agreement. It is a process of reaching a consensus and progress the relationship between the conflicting parties. Conflict resolution is an approach to overcome the difficulties or problems of conflict. Conflict resolution comprises different method to tackling the conflict between the disputing parties. Conflict always must be considered from the angel of issue that had directed its invention to settle it.
This assures that conflict would not happen on the same issues or grounds over again. Conflict resolution includes the method of arranging conflict that may control to violence. Therefore, it is better to disperse and resolve conflict before
…show more content…
Some people can feel, see, think, and believe conflict differently from other people. For instance, if some people take conflict as positive as it is not necessarily something that people meet every day. Most of the common strategy to balance conflict in everywhere is to resolve keeping “Win-Win” strategy that involves two different closest elements such as collaboration and negotiation. “Win-Win” strategy is a very positive and equal result strategy which based on the interest of the parties rather than their positions. The ‘Win-Win” method overcomes challenges and increases good problem-solving abilities. Conflict resolution itself is an umbrella word which includes some different concepts to resolve the conflict. Conflict resolution is also called Alternative Dispute Resolution (ADR) which is technically a part of conflict resolution. Conflict resolution includes basically three means to resolve conflict for instance, negotiation, mediation and …show more content…
Though, the mediators have been trusted and allowed to the political, business, cultural and academic mediation process. However, the process of mediation integration still requires deeper attention and required more actions. It is argued that conflict resolution tools, concepts, techniques, process, steps, and inclusive policies are needed to assess the overall conflict resolution integration of the conflicting parties in the resolution process.
Conflict resolution process requires a skilled mediator. A good communicator can play a role of skilled mediator who encourages the conflicting parties to talk about conflict issues and interests. To describe conflict and conflict resolution, person and team must know conflict situation and issues. Many conflicts are identified but cannot be solved skillfully. Individuals or parties feeling and express should be figured out associate with conflict situation. Emotion acknowledgement also need to be discussed, this might support to state issue, problem, impact, and relationship. Problem identification also support to determine underlying needs of the conflict parties. It clears that the objective of conflict resolution is not to say which person or party is right or wrong rather the priority is to reach an acceptable solution that every person or party can live with. Needs
Conflicts arise when people’s interest, values, actions, views or expectation come into contact and there is a difference of opinion and thus a disagreement (Conerly, 2004). The way people view the conflict will determine whether the resolution will negative or positive consequences.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Finally, it is important to seek the assistance of a mediator or third-party facilitator if the conflict cannot be resolved internally. Conclusion In conclusion, conflict is an inevitable part of working in teams or groups. However, by using effective conflict resolution strategies, conflicts can be resolved, and a cohesive and productive team can be established.
Basically conflict is known to be a serious disagreement or argument between two or more parties. And resolution is the resolving of a problem or dispute between two or more parties. Joyce and William Wilmot’s definition describes conflict – as an expressed struggle between at least two interdependent parties who perceive incompatible goals, scarce resources, and interference from other parties in achieving their goals.
This paper discusses a cross-cultural conflict scenario in which a mediator must apply the appropriate skills to resolve the conflict. In order to resolve these types of conflicts mediators must apply a non-bias approach to the conflict because the mediator must perceive and identify the cultural differences in order to appropriately resolve the conflict. The mediator must facilitate communication, and they must invoke trust with the disputants for successful cross-cultural conflict resolution.
A group can only be called a team if the members are actively working together toward a common goal. A team must have the capability to set goals, make decisions, solve problems, and share responsibilities. For a team to be successful, trust must be earned between its members by being consistent and reliable (Temme & Katzel, 2005). When more than one person is working on a particular task, inconsistent views or opinions commonly arise. People come from different backgrounds and live through different life experiences therefore, even when working towards a common goal, they will not always see eye to eye. Major conflict that is not dealt with can devastate a team or organization (Make Conflict Work, 2008). In some situations, conflict can be more constructive than destructive. Recognizing the difference between conflict that is constructive to the team and conflict that is destructive to the team is important. Trying to prevent the conflict is not always the best way to manage conflict when working within a team setting. Understanding conflict, what causes it, and how to resolve conflict effectively, should consume full concentration.
What is conflict? It is a serious disagreement or argument. Having a positive attitude is the best response to conflict, especially in time of war. For example is Winston Churchill's response to the Germans acts of aggression. Churchill gave a speech about how Britain will win the war in a positive way.
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
workplace include greater total resources, greater knowledge band and a greater source of ideas. However, these advantages can also bring on conflict within teams and the entire workplace. Varney (1989) reported that conflict remained the number one problem within a large company. This was after several attempts were made to train management in conflict resolutions and procedures. However, the conflict remained. The conflict possibly remains because the managers and leaders did not pay attention to the seriousness of the issue. In order to maintain an effective team, leaders and team members must know and be proactive in the conflict resolution techniques and procedures.
Conflict management model is propounded effective when the result of conflict is productive or acceptable for all the parties involved. The main motive of any conflict management model is to reduce the impact of conflict on negative note and guide parties towards agreement and strong relationship. This study is to analyze the effectiveness of Rahim’s Meta or Dual concern model for conflict management.
Along with the preparation for conflict resolutions, understanding the situation in the team during the conflict is important. Clarifying positions along with listing the facts and all the necessary analyzation of the particular situation helps in resolving the conflict in a team. Applying this process can effectively address and resolve the conflict in a
In resolving conflict, peaceful negotiation through mediation by third party is the most likely alternative rather than any other instrument. However, mediating two conflicting groups that are in the strikingly different trajectories is ultimately difficult. The mediator must apprehend the complexity and context underlying conflict as well as cultural barriers impinges mediation and communication efforts. Cultural constraint exerts a significant impact on the process and the outcome of mediation. Therefore, insider mediator equipped with intercultural skill is definitely indispensable.
that may result in a struggle for power or position. Conflict management, therefore, can be
It is obvious that the use of conflict resolution and mediation is essential in our school systems. Not only does it provide a safer way to talk out the problems between students; it also gives us a mean to handle the problem of violence in our schools more safely.
According to McShane and Von Glinow, conflict is “a process in which one party perceives that his or her interests are being opposed or negatively affected by another party” (328). The Conflict Process Model begins with the different sources of conflict; these sources lead one or more parties to perceive that a conflict exists. These perceptions interact with emotions and manifest themselves in the behavior towards other parties. The arrows in the figure illustrate the series of conflict episodes that cycle into conflict escalation (McShane and Von Glinow 331-332).